A few years ago, during a time of much pain, I sought out this office to help. The therapist…read morelistened to my needs and did an amazing job. I would have loved to be a regular patient, but their prices are quite high. High, but worth it if it gets the job done. Sadly, it was beyond my financial reach. So, when I recently had some serious tightness with quite a bit of debilitating pain, I called to make another appointment.
I got the machine, no surprise, perhaps they were with another patient. But it did take 2 days to get a return call. And because they are apparently so busy, it was a month before they had an opening for me. I began seeing a chiropractor to ease the pain, and looked forward to the scheduled massage. While on the phone, I checked my calendar and confirmed the date/time, setting a reminder so I would not miss it. That whole month, I scheduled other appointments around the massage.
I arrived on time that morning, feeling better but very much looking forward to the pampering and relief I knew I would receive. But no one was there. Door was locked, lights were out. The lady in the next door office offered to let me wait, but I immediately called and got the answering machine. Left a message, asked if somehow I had gotten the date/time wrong (though I know I verified and was correct). I waited outside another 15 minutes, but it was raining, so I left.
Sent a message on their Facebook page as well, which hasn't been seen yet, over 24 hours later. Also over 24 hours later and I haven't gotten a call back, and when I called again hoping to speak to someone to reschedule, got the machine again.
Guess I won't reschedule. I know things happen, maybe they couldn't make it. But a call or cancelation would be nice, or a callback to apologize would go a long way too. At this point, I will find a less expensive and more customer service friendly location to get my relaxation.