Patrina was extremely helpful in advising me on which winter tires to get. She even went so far as…read moreto check if a cheaper model was still in stock, rather than just charging me for a more expensive one. I appreciated the honesty and the extra effort! The other employees I interacted with were pleasant as well. Be aware that they don't have tap to pay card terminals. They have to enter the card number in manually. I received a printout detailing when I should return to check on the torque and alignment and such. Their free checks and roadside assistance are great perks. Very pleasant experience even for someone who knows little about cars.

The idea of this is great. It's like rent-a-center. You pay more for the tires than what they are…read moreworth. They aren't bad Quality. Don't miss a payment. (The last payment to be eggzacked) the payment was due Wednesday didn't get paid until Thursday they showed up on my doorstep Thursday afternoon. No phone call just showed up on my doorstep. I wouldn't use this service again.

At one time I would have left a 5 start. Not any longer. Last time I was there they messed up so…read morebad I had to have it finished else where. When you charge $120 per hour and tell me. "no, sorry we can not check your spare tire air pressure. because that is how we keep costs down. We are done! (You would think for the one minuet it would take they would).. Never again will we bay a car or have any work done here!

If you want your vehicle properly maintained then go here. They are kind, upfront, and offer…read moremilitary discount. They did a tranny service for my 2016 GLC300 the next day! Talk about customer service. I had to drive to Maine in two days so they accommodated me! Thank you so much for that. They also got the parts from the dealership and got me fair pricing and quick service! Dropped it off and walked to DD and had coffee and a bagel while I waited. This is my go to spot for all my vehicles every fall when I'm up in the Lake George area. Integrity and quality is what carriage is all about. Please go here for any mechanical needs and if you are looking for a new car!

Called my car "already broken". Had me talk to and take care of the tech directly about a tire…read morereplacement. I asked the tech a question if he was okay with it, and then was berated by the owner saying I pulled a quick one when he said I was taking care of the tech directly.

We have been given the run around after this joke of a shop destroyed our winter rims because the…read moretech is untrained and used the wrong size to remove the lug nut causing every rim to be scratched. Ast. Manager asked if I wanted some oil changes. Of course I don't want oil changes I want you to fix what you damaged. I am a store manager for my customer service business for 22 years so I understand what I am talking about. Jim the store manager will dodge your calls all day just so he doesn't have to take ownership of the damage. After finally reaching Jim he looked at the damage and said he will call his repair man to fix the rims. That was over 30 days ago. The owner has already been made aware and doesn't respond either. So now since they are just going to blow us off even though we have emails stating that the damage will be fixed no one will reach out to us. Next step will be bringing this joke of a store manager and owner to small claims court which they will not be happy with. Thanks for the damage to my new rims. Don't go here I'd you care about your vehicle. Nick k​

On 8/11/2024 I was returning home to western MA from Lake Champlain. I was towing my boat and got 2…read moreflat tires. After our first tow company notified us an hour later they wouldn't be able to make it for 5-6 hours, Dylan showed up within an hour and got us to Mavis Tire in Queensbury. He got us there in time for them to swap out both tires and get us back on the road before they closed at 5 p.m. I cannot say enough about the responsiveness and professionalism of both businesses. Keep up the great work!

Was victim to the deep thaw of the Adirondack's and my vehicle ended up chassis deep in mud…read more Through my USAA roadside assistance I was connected to Interstate towing. I received a call from the driver, Jake, within minutes. Truck was on scene within 30 minutes (we are in north country,) and my vehicle was out and driving within minutes. Excellent, speedy service and friendly driver. While I hope not to need them again, would happily use Interstate again.

He's a fair guy that doesn't take any crap. You have to be willing to be a bit flexible and…read moreaccommodating. He treats me well and is very fair. Don't expect to get your car in and out today; even an inspection will not be until next week. He always has a friend or two hanging around in the garage. He's quiet but thorough and great with cars. It's easy to get a "eff you buddy " vibe from him, but that's not who he is if you're willing to wait a couple days to get in.

My wife's vehicle needed a wheel bearing fixed asap as she was in town visiting from Minnesota and…read moreI could not get the bearing off myself.. Merv helped us out right away to help get her on her way! thank you!!! great service !!

I love this family owned place because they treat you like family. Super friendly, very…read moreknowledgeable, and reasonable prices. I'm so glad I found them when I moved to the area because now I know I can always count on them.

So our 2017 Jeep GC overheated 2 days ago(05/14/26). I found Auto Fix online, and contacted them…read moreimmediately. Made arrangements to bring it in the following day. Did that. Explained my situation and was told it could be done right away. Got an estimate of over $700, and even though I knew that was a bit on the high side for the job, I agreed to have it done. Not even 2 hours later, I got a call from them, that the job was done. $60 for a gallon of coolant/antifreeze, and I had just paid $25 for a gallon of recommended coolant. Of which, one gallon in, one gallon out. that's when I figured it was more than likely the waterpump. And, for the sake of an hour and a half, I got charged $240 for labor. At just over 2 hours worth of labor, how much are they charging for it? Seems like $120-$150/hour. And for a job that barely took an hour and a half, Hmmm!! Anyway, happy that they got my vehicle in immediately, but not happy with their pricing. 20 years ago, I could have done this job myself for well less than 1/2 of that. But considering I'm now in my 60's, just don't have what it takes(tools, facility, or physical condition to do it anymore. Never again. Tired of being legally robbed.

Few weeks ago, my car was on the fritz. The alarm kept going off, the sensors were all over the…read moreplace and I didn't need to have my alarm going off every 20 minutes. Dealerships were unavailable for an appointment and Firestone came through at the last moment when we called. We brought Herbie in, they took a look and advised that the key fobs are the issue and they most likely needed to be replaced. The manager was extremely professional and took care of us without charging us for their time. We were not expecting to not be charged because to me, time is money, and we were very appreciative for their help at the last minute on a Friday afternoon. We've always popped into this location for inspections and minor repairs and always had the best service. Thank you so much.

Brake job; front. vehicle at 71000 miles. Never an issue; just replaced because of pads low, (level…read more4). Ok so they said caliper piston was 'sticking', ok replace them. Then showed a photo of a dipstick showing 1 qt low on oil. Recommended change oil, however last oil change was 1200 miles ago. Got home; checked oil, oil is fine. Next 'replace brake fluid'; checked fluid in reservoir after 'service'; dirty fluid. I did well with tires plus in Florida; but these guys in Queensbury are into nickel and dimeing; if not bait and switching their customers. Prior, the same store; I asked for a transmission filter change. Quoted a price, and had the audacity to charge extra for new transmission fluid... I spent a lotta money with Firestone in the past and they were very honest people. These guys in Queensbury are to be avoided in my experienced opinion.

This is absolutely my favorite service center. Of all the auto repair shops from Hague down to…read moreAlbany, this is the one. Every single staff member is professional, knowledgeable, and customer service oriented (which is rare these days). I just do not possess the vernacular to accurately describe my recommendation for this place. Owner John is probably the hardest working and well rounded of all, greeting customers by name and with a huge smile on his face! They do their best to get you in as scheduled and if you report a problem they help as soon as they can!!!! I was not compensated for my review, I'm just super happy with the service!

They lie to you, especially woman. They tried saying we needed new breaks and rotors and the like…read morewas twisted. Which was a lie. We had just looked at it the day before when doing the oil change. Only brought it in to get the strut that blew out replaced under warranty. I'm calling the better business bureau. You're straight lying to people to sell them parts.

The guy who answered the phone amd helped us through our car trouble crisis while on vacation in…read moreLake George, was a tool bag! Made it difficult to execute our unexpected car repair while we were trying to get home safely!

No clue how to find their web site, every time you click on the address it redirects you to Fenix…read moreparts and they do not even LIST half of the cars out there so you can't find what you need. I typed in the jbap.com address and web browser just sat there and could not find it.... No clue what is going on or how you find their web site but it would seem it is not on internet....