I have purchased three pairs of shoes from Second Sole over the past 12 months. I'm don't know why…read moreit took me this long to post a review, as my experience has been excellent every time. Everyone there is very knowledgeable and helpful. They work hard to find you what you need and they handle indecisive people well ;) Finding the right pair of shoes is important, and I appreciate that they go the extra mile (pun intended). Plus, it's locally owned. Buy local!

Knowledgeable and helpful. They know their stuff about running. Even if they don't carry a specific…read moreshoe I like, they'll order it and it'll be in within a couple days. I won't go any where else for my running needs.

The staff was super welcoming and friendly which isn't common at the mall. They were attentive,…read morehelpful, and made sure we knew what was going on the whole time. The store is set up nicely also. They have a little bit of everything too which can be a good and bad thing because you may or may not find exactly what you're looking for. I just wish they had some deals every once in awhile. They're so pricey in my opinion.

Extremely disappointing experience at this DSW location. There were four employees standing…read moretogether laughing, talking loudly, and completely ignoring customers. I had to ask multiple times for assistance because they couldn't even hear me over their own conversations. When help was finally requested, I was met with eye-rolling, huffing under their breath, and rude attitudes. I was shocked to see employees getting paid to stand around and socialize instead of assisting customers. This level of unprofessionalism and disrespect is unacceptable. I will not be returning or supporting a business that treats customers as an inconvenience rather than a priority. Very unwelcoming environment. When I asked to speak with a manager, her response was just as disappointing. She appeared highly inconvenienced and visibly annoyed by my request, rather than concerned about addressing the situation. There was no sense of accountability or willingness to help, which only reinforced the unprofessional environment and lack of customer service at this location.

Found a great deal on a hard to find shoe and size. They t was easy to order online and it arrived…read morevery quickly with tracking. It arrived in the original box and was perfect, and included care instructions. I'll definitely be back, if only online.

Excellent customer service and an amazing selection. If you are a runner, you need to check this…read moreplace out!

I was just called back to work and my old boots had started to fall apart within two weeks…read more Stitching coming undone. Soles need to be fixed. Etc,. I checked in at two other locations and they didn't care my boot/size. So i was relieved when I found a store that had them. The gentleman was very polite, and attentive to multiple customers at once. I was in and out, and even gained an idea for a new winter boot thanks to him. Great experience.

This store has been around a long time. Great people always working there. Top notch products. Ever…read moreready with a smile and good humor as well as professional fittings. It is always a pleasure to stop in to see the owner and his son.

Fantastic store! We went in there to look for soccer cleats for the kids and ended up getting some…read moreearly school shopping done. One of the managers Dan was just amazing and made sure to measure all the kids. He even sat and chatted with the youngest while we found shoes for the oldest. We also bought some $10 dress shoes for two of the kids. Definitely will be back when I need shoes for myself!!!

Picked up 3 pairs of Skechers at this store. Wow beautiful store very well maintained...they…read morerespect the customer an that speaks volumes. Their headquarters ought to recognize them for the awesome store an staff. Great job!

custom insoles are a scam I haven't felt any worse and of course it's non refundable because they…read moreknow the product is poor

Foot Solutions of Toledo, Ohio off of Sylvania Ave…read more Zack has been taking care of me for years. I wanted to thank him and the team at Foot Solutions of Toledo, OH. My knees and back don't hurt anymore. The arch supports they designed and manufactured for me are wonderful. The arch supports and the recommended shoes from Zack and Foot Solutions have changed my life from pain to no pain. Thank you. John Kuriwchak of Monroe MI

Looked online for shoes. I showed this store had them in my size. Drove 20 minutes to get them…read more Guess what they didn't have them! Maybe you should do an inventory! Easier to just order on Amazon.

I still don't like having to give my phone number to get a discount. Like at Rite-Aid. But to be…read morefair. Deal I got on them sequin slippers was worth the possible spam phone calls from The Indian IRS. False and misleading information after selecting my shoes I went to the register where they told me that I had to sign up for their club to receive the discount advertised in the window. There was no FinePrint. I ended up at DSW where I found the same shoes for even less

Went in there 3 days ago. Asked how she can help me. Anyway, I pointed at a few shoes of theirs…read moreand she said she didnt have my size "10.5". Despite them supposedly being their best sellers. Not just one but a few. Didn't make a suggestion/recommendations of ones that that actually had in my size. Finally, I got lucky and found one I would like but didnt like the color of the ones they brought out, mind you the color they had one display was the color I wanted. I was told they get that from the other store the next day. I left my name and phone number. Never heard back. They were unhelpful. They gave me the feeling that they really didnt want my business. Reminded me of that sales lady in Pretty Woman that asked Julia Robert's to leave her store. Won't be back.

I went in on a beautiful sunny day and I went early in the day, so there wasn't anyone in the store…read moreand I was helped promptly and I had my shoes fitted and I would highly recommend!