Love the furniture. Barn XO made a beautiful unit that goes under my tv and a matching desk…read more Great customer service too. Bev Ross

Came on a Sunday, the website says open from 11-4pm and it was close. It will be nice to update the…read morehours only so we don't waste our time. Furniture inside looks nice, I can give them that.

I went from one star to three as my matter was resolved and in my favor (?)…read moreMaybe the whole issue with my purchase is that Russo may have a dealer connection with SnowDog but the familiarity stops at that. I believe this is a learning experience for both Russo and me. Russo - know what you sell Me. - go elsewhere

Do not call them if you ever want anything fixed. They are always 3-6 months our on any small…read moreequipment repair! Sad, as they are local.

I had an EXCELLENT experience at Craftwood Lumber and Hardware in Highland Park and wanted to rave…read moreabout them!! As an art teacher and artist Craftwood carries such a variety of unusual items I can't always find. A large selection of Dremel Drill bits for one. I found a colorful selection of electrical wire in many guages that will be perfect for creating jewelry and using in mosaics. They also carry a great selection of grout in beautiful colors or they can special order for you. DAVE, was extremely helpful and knowledgeable, he was quite impressive! He has been working at Craftwood for 47 years!! The manager Doug was very friendly and helpful too! I will definately be back...what a great hardware store!!!

Located on Old Deerfield Road, I think Craftwood Lumber & Hardwood is a little hidden and forgotten…read moreand that's too bad. With everything that you would find at the other hardwood stores and big box stores, Craftwood has the edge on customer service. We were looking to replace a door and the staff was very experienced and knowledgeable about all aspects of doors -- composition, finishes, manufacturers, glass, hardware, etc -- and of course all of the other areas in the store, from paints to landscaping to plumbing and electrical, and more. The staff knew when to let us browse and could tell when we had questions and guided us through to purchasing.

All the gentlemen who worked on my project were fabulous! Each so talented at what they did! I…read morehad a gas fireplace from NWmetalcraft that was in my livingroom for the past 15 years. I had them relocate it into my finished basement. Because it has a big pipe vent that went out through my cedar shake shingle siding, some residing needed to be done as well as patching the exit hole. Drywall work, residing and all the small details were completed with precision as well as repiping the gas line. I'm very happy that I chose NWMC to work with again this time. Also, Scott's patience and expertise needs to be noted as well!

Zero stars. Consumer beware at NW MetalCraft, Arlington Heights…read more My husband always supports local businesses first. He would never walk into a store, look at the merchandise, and then go buy it on Amazon or from another online seller. That loyalty is exactly why this experience was so disappointing. He went in to buy 4 patio chairs. The staff told him the chairs on the floor were discounted 25%. Then they said they didn't actually have 4 at that price, and he would have to pay full price for all 4. He could have saved $200 per chair at another store, and they knew their price wasn't competitive. Even so, he stayed loyal and bought all 4 at full price. You would think a local business would meet a loyal customer in the middle after advertising a discount it couldn't honor. Instead, there was no effort at all to make it right. The service was very poor from start to finish. Lesson learned about where we will shop again. If you're looking for a competitive price and good service, go elsewhere.

I bought a new Honda HRX217 200cc mower last year at Lowes because I learned Honda wasn't going to…read moremake mowers in the US any more after September of 2023. I've had an issue with the Chip Director on the mower when fully engaged in the mulch setting. There's a known issue in online forums where owners are complaining about grass clippings accumulating in the back shoot of the mower that dumps a pile of grass clippings on your lawn when turning corners, etc. The chute has a gap and isn't closing all the way... so clippings pile up and dump periodically when there shouldn't be any clippings there at all. I registered my Honda mower for warranty and Honda told me that Grower Equipment and Supply is an authorized service provider. I've called Grower Equipment a couple of times prior to today and was told their techs could look over my mower and determine if an adjustment is required or perhaps learn if a part wasn't manufactured properly. Today I called Grower Equipment and asked if I could drop off my mower today to have it assessed. I was told to bring it over and they closed at 5:00 PM. I arrived by 4:10 PM after spending almost a half an hour in traffic. I wheeled my mower up to the front door and walked in and I spoke with Dan to give him an understanding of what was going on with my mower. Dan told me the techs have already gone home today but he would take a look at my mower to see if there was anything obvious causing the scenario I explained. Dan put my mower on its side while it was on the concrete pavers near the front door of the business and my immediate concern was that he was scratching up the right side of my mower deck and handle. Sure enough, when he returned my mower upright, there were scratches all along the right side of the Nexite deck as well as on the side of the handle. I spent $1000.00 on this Honda mower that I have taken excellent care of... never once brushing up against window wells, patio steps, or anything that would damage or scratch my new mower. Then, along comes Dan Verley and he damaged the right side of my mower deck and handle. This is unacceptable! I did not address this with Dan because I didn't feel like interacting with him further other than to go back in and get his name. I asked Dan if the techs could assess if there was anything they could do to address the chute not fully closing on the Clip Director and then Dan tells me they are backed up for two weeks, so they won't be able to look at it for a while. I asked if they could schedule a drop off at a later time so I could still have my mower available for the next couple of weeks. Dan said they don't schedule appointments, but they will probably be less busy in a couple of weeks, and I can check back with them. So, I drove an hour round trip for a complete waste of my time, fuel, and Dan messed up the side of my mower. This is complete B.S.! Not only will I not be going back to Grower, but I'll tell my friends, family, and clients to stay the heck away from them. My Dad bought a commercial Ariens snowblower there several years ago and I've regrettably sent them thousands of dollars' worth of sales and service referral since then. Why in the heck was I told I could drop my mower off this afternoon... only to be told when I got there that they wouldn't be able to address anything on it for at least 2 weeks? Pathetic!

Grower equipment are very good at diagnosing small engine tractors heavy equipment hydrologic and…read moremaking there high pressure water pump systems great job number one in my book

The customer service experience was amazing. I was able to get a great deal on a nice living room…read moreset and entertainment system. I live in Lombard but my trip to Waukegan was well worth it! Thank you Mohammed

Read This: Let me share with you what a great experience it was buying our new living room set from…read morethis local furniture store in Waukegan. Mohammed is owner of this family operated store (Soto Furniture). I must tell you we shopped many larger chain stores, and this past fall had ordered a set and paid in full at Value City furniture. We waited the 4 months for the furniture only to find out they went out of business and never called or refunded our $. Over $4k lost. The bank actually refunded our money because we used a debit card. That is another great review coming. Anyway, we found another set at Ashley and I came across Soto Furniture which is an actual Ashley dealer. Soto had the same furniture set and we saved $1k - no kidding. Why would you not support a local store like this. Furniture was delivered today and the crew was fantastic. Nothing better than supporting a local business who I feel truly appreciate our business. So go see Mohammed next time you need anything. They have a great selection.

The Best Customer Service for power equipment, period. The Best…read more I had a problem with my no-name, big box store cheapo lawnmower - they charged me a basic inspection fee and got the problem fixed plus Mary sold me the anti-ethanol stuff to never have the problem with my small engines ever again. Done. I called back a few weeks later - dead rototiller - Mary said they were backed up and couldn't get to it for several weeks - so she guided me through the trouble shooting over the phone - even a bonehead like me got it fixed. Done. New problem with yard tractor - yet again "The Miracle Worker" Mary gave me detailed DIY instructions ( Engine repair for Dummies class). This time I want them to do an overhaul - super cheap pickup fee and fair price for maintenance. Soon to be done. There are not many people like this around anymore. I tell you to give them a try - you won't be disappointed. If in doubt - ask for Mary the answer lady.

I was in WP this AM, needed a part. Same great personable service and they had the part I needed on…read morehand. It just doesn't get any better than that! Herb Hoff

I've been redoing a bathroom on a 100+ year old house and have been looking around for trim…read moremoulding that matches what we have. I've been driving around to all of the big box stores but wasn't able to find anything that worked, so I gave Benton Lumber a shot. The place is kind of nestled in a residential area - kind of a weird location. When I walked in the man working (I assume it was the owner) was extremely helpful showing me all of the different options and trying to find a match for the moulding. Turns out they had just what I was looking for! He also gave me a free piece of trim to take with me for another part of the trim that I'm needing to match (and forgot to bring along with me). Great service, best selection of trim I've seen, very friendly, and the prices seemed comparable to the box stores. Will definitely go back!

These are really, really, really good people. It breaks my heart knowing that this is the kind of…read moresmall family business that the big box stores are slowly crushing. I would encourage all to drive out of their way for no other reason then to support a true local business, a business that has contributed to a community from long as I can remember. KR