The lady in the office was so sweet and so helpful with my emergency situation, she rented me a…read moreroom and a storage building after my dad passed away in such a short notice. The room was really large and clean and quiet exactly what I needed at that time. For the price I paid I was extremely satisfied. I absolutely needed a hotel and a storage room and they were able to help me with both in a timely manner and a great cost thank you so much Hill county Lodge and mini storage you guys are awesome I would have given you a 10 Stars if they had it but since they don't five star it's perfect for you guys.

Horrible place and management! The kids were scared to stay here. Would not refund money, stayed 1…read morenight paid for 1 month. Was told could not give refund because it was on a credit card [debit] went in to talk to them and they already booked the room out to someone else. Was was paid twice for same room. Would have given refund if paid in cash. Very unprofessional management.

Worst place in history to rent from. They come into your home with virtually zero warning about…read moretwice a month it seems like. Just got through with a 7:45 AM inspection, they did call the day before to say it would happen but didn't say what time and certainly didn't say it would be before my son even wakes up or before any of us are dressed. Once we forgot to pay the $30 dollar fee they charge for mowing your lawn, they left us a hideous note saying to PAY OR GET OUT. Over 30 dollars. Really? I can't wait to get out of this place! TJM is horrible. Managers are rude, they are VERY intrusive, ... read other reviews, a guy died from cancer up my street and they wouldn't break his lease. Screw these jerks. I wouldn't recommend them to anyone BUT my worst enemy.

Facility doesn't have a manager that works on site. Booking the units and paying is all online. The…read moreproblem? Maintenance of the facility to ensure your valuables are stored in a clean environment as stated on their website and in their contract. They are in breach of their contract for the entire facility (including climate control units) are very infested with bugs and rodents. This is a health hazard with the level of excrement and dead rodents lying around. I brought all the concerns to the management and there was absolutely no concern for the infestation. I have to dispose of most of my items. The response was "that is why you have insurance ". Buyer or in this case, renter beware.

Don't use this place! I rented a storage room for almost a year. When I moved my things out, we…read moreswept the floor and made sure everything was perfect. They were closed at the time so the next day I called to let them know I moved my things out and asked for my deposit back. They said since I removed my lock and left the empty storage room unlocked, I forfeited my deposit. REALLY? Thieves!

Edited on 11/30/2017: This review is being edited due to pressure from the business since…read moremid-July, 2017. Frankly, I'd just like them to stop calling my house. If they had made any attempt to apologize for the debacle, or to explain that they have changed their communication policies with future customers, I would have updated my review immediately. Unfortunately, this never happened. What has occurred since I wrote the original review is pressured phone calls to remove and/or revise, and an attempt to intimidate via "contacting an attorney." What I have removed is the "tl;dr" portion. Begin review: At first, our experience with Highland Lakes Storage was excellent. We needed a short term solution for a small space for about a month when my father passed away. The owner was incredibly friendly, easy to work with and amenable. We used the storage facility for about 2 weeks. We had put down a deposit and paid for one month. We closed out the unit, and it was perfectly clean. We awaited our deposit to be returned. The information we had given in our contract was our current address, as we were not moving--we were just storing my deceased father's items. We gave no indication that we were moving to a new address, or that our current address would change. After waiting for a month, my husband called the owner. It took some time to get in touch. They don't always answer during their business hours, and it can be confusing as they use their home phone for their business phone. Once he got in touch the first time, the wife owner indicated that we were supposed to send an SASE because "they figure that everyone who has a storage unit is moving somewhere, and they never know where to send the check." Yes. This is what my husband was told. And no, this information was not provided up front transparently. My husband sent the owners the letter with our rental information, the information regarding what was discussed on the phone call and an SASE. Two weeks later, the letter was returned due to an insufficient address. I received this returned letter, and called the storage facility. This time, I got the husband owner. I explained, with frustration, our entire ordeal in attempting to get our deposit back, and how ridiculous this endeavor had become. I was told by him that there was no way he or his wife could have possibly given the address we had been given, and that my husband must have called some other storage facility (despite the fact that somehow, my husband had learned that he had to send a SASE to them.) Instead of attempting to defuse the issue, and offering to send the deposit back to me (and just deducting the cost of a stamp from the deposit), the husband owner decided to engage in a heated battle of "You're wrong (me), you're lying (me), you don't know what you're talking about (me)", and generally treating a prior client like crap. I asked him to just send me the check. He said no. I told him I'd send him the SASE, and asked him to give me his correct address. He refused and told me to get it off my contract. I explained very clearly that he will be sending me my deposit. After that action was completed, I will be writing a detailed description of these events to the BBB. After that, I will be writing the same letter and submitting it to all relevant organizations, be it the Chamber of Commerce, etc. Please beware. I only dealt with them for 1 month and a deposit issue. I have no idea what they are like if you are with them month after month. They may turn out to be problematic after several months of using their service or not at all until you try to get your deposit back. One additional thing: This company has no physical address; only a PO Box. I never recommend doing business with any company that has no physical address--or refuses to give one. (In this case, they refuse to give one.) You can't send certified/registered letters, or visit them in person to make your complaint. You can only call them and make an appointment to meet with you on the storage facility property.