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    Bubbles by Han

    5.0 (1 review)

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    8 months ago

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    Country Cottage - Notice the stitching at the base (bottom left) of the plume of thread.  That stitching is out of line and not similar to surrounding stitch.

    Country Cottage

    3.0(2 reviews)
    8.5 km
    $$$

    Beware of The Cottage…read more I purchased a Jamison mattress and box springs on 12-19-14. They were delivered on Friday, 1-16-15. I purchased new bedding over the weekend and while putting them on the bed, I noticed a place that looked like the quilt had been picked, like a plume of thread was sticking up from the quilt. Looking closer, I saw where the stitching at the base of the plume was out of line with the other common pattern of stitching. I took a picture of the plume area and showed it to the owner of The Cottage and he agreed that it indeed looked picked. His comment was "you wouldn't believe some of the stuff that I get in here". He offered to come out and look at it and did on Tuesday, 1-20-15. I also had a concern about how quick the bed was showing where I slept and he said that was normal. This is the part that chaps me. He said my concern for the picked area was that of a LADY. A LADY??!!! I saw the plume area as a manufacturing defect but it's obvious he didn't. Rather than offering to get me a new mattress, he offered me my money back and said I could go elsewhere and buy a mattress. I had researched other mattresses and decided on a Jamison. He was the only retailer close by that sold them. The more the LADY in me thought about it, the more SHE got pissed. SHE made me contact the factory where the mattress was built, where I spoke with Kim George (in the warranty dept.). Ms. George told me to send her pictures of the manufactures defect and she would forward them to my area sales rep Steve Mehaffey. This part really pissed off the LADY. Mr. Mehaffey contacted the owner of The Cottage and the owner said that the "defect could have happened in the customers home after delivery." Mehaffey concluded that "the bed has been inspected and it is my opinion that no warranty claim exist." I sent Ms. George several follow up emails expressing my displeasure and disappointment in the conclusion of Mr. Mchaffey, only to find out that Ms. George had not read my emails and had deleted them. The insinuating statement from the owner of The Cottage put the LADY over the edge. I ended up talking to the plant supervisor Carlos Morallis, and after sending him pictures, he and his supervisor concluded that I should be sent a new mattress. That was on 3-20-15. The mattress was built the following week and I received it on 4-3-15. Bottom line.....The mattress arrived at The Cottage with a manufacturers defect that the owner failed to acknowledge during his "in home" inspection. He later insinuated that the defect was caused by me after delivery. A piss poor way to treat a customer. Beware of anything you buy from this business. I have attempted to add a photo of the plume but not sure if it worked.

    The staff is super friendly, not pushy at all. A good selection of Ashley furniture to choose…read morefrom. I'm very happy with my purchases and the great customer service I received. I will definitely shop with Mr. Parnell and his staff again. Myra Mason, Southside, Alabama

    Bubbles by Han - homeandgarden - Updated May 2026

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