This entertainment experience is located inside American Dream Mall, and we made the drive from Long Island specifically to check it out.
There are large parking garages available, but since we visited on a Sunday, it took a few laps before finding a spot. Parking is paid, though reasonably priced.
Reservations are timed, and I arrived right on schedule only to find one long line being handled by a single employee. Another staff member was standing near the retail register but not assisting with check-in. When I asked for clarification, I was told one line was for purchasing tickets and the other was for pre-purchased tickets, though there were no signs indicating this. Once in the correct line, I was scanned in quickly, but the overall check-in process felt disorganized.
I also had to let staff know that I had VIP tickets in order to receive the included lanyard, bubble wand, and access to the virtual reality experience. We even had to ask someone to take our photo at the entry green screen, which was unattended.
Inside, the experience consists of about five different rooms. We took our time exploring and taking photos. The first room featured screens with moving visuals, followed by a large balloon-filled space, then a bubble pit. Another room offered photo ops and a few games, though some were out of service. The final room was dedicated to the virtual reality experience.
This was unfortunately the most frustrating part. While there were around 15 VR pods, only about five headsets were working. We waited over 30 minutes for this VIP add-on, and there didn't seem to be any system in place, as non-VIP guests were also using the space and seating.
Overall, the experience felt disorganized, with several exhibits not fully operational and minimal staff presence throughout. It seemed either understaffed or lacking attention to guest experience.
We still managed to have fun and make the best of it, which is why I'm giving it a 3-star rating. However, for the price, it fell short and left a lot to be desired. We weren't even shown the entry photo we took. I likely wouldn't recommend this experience, as there are better options available at a similar price point. read more