Very clean and well organized store! Has resale and also new items including local high school…read moreteams. They have clothes for men, women and children and also an entire boutique room with nice upgraded clothes and shoes. The prices are fair and they do have a color code on the clothes for discounts. Lots of nice items to take a look at.

I have always liked this store, ever since they first opened their little store on Broadway…read more The new store is organized and really well decorated, clean and well stocked. I like to bring my donations here as they truly use everything they get. I brought some donations to the back and then decided to turn around and check the store, in the 20 min I spent there, some of the stuff I brought was already displayed in the store when I left. Just awesome. Everyone was very friendly and truly welcoming. The only thing I would suggest is that the volunteers try to be more aware of their conversations, as two of them, a lady and a young guy were basically trash talking about another volunteer the whole 20 min I was there. It honestly made me re-think the desire to volunteer there, as they were questioning everything she had done, and maybe they were right in their assessment, but it just made an awkward environment to shop and volunteer at. Other than that, I was impressed with the store, the prices were slightly above the prices of other places, like GoodWilll but the quality of items was slightly above GW too.

Fun thrifting in Denton. lots of clothing at this location but prices high for quality of items…read more Cashiers are nice.

What is going on here? After the remodel the prices of home goods in particular have skyrocketed. I…read morewent in this morning for a plastic bin (brand new at Walmart for 6.99) so that I could mix mulch in it. The bin was 24.99. Do better.

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

everything went well ..they are at an outstanding family based honest, wonderful businessread more

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

I stopped in to see if I could get my Rolex watch polished . The man I spoke to was very rude. I…read moreasked him if I could get my watch polished. He said it would be at least six weeks. I asked if he had a list I could put my on and be contacted later to bring it in.He said, "no you leave it here and it might be 6,7,8 weeks". I said "you're kidding". He then barked back "that's how we do it, take it or leave it!". Needless to say I walked out.

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.