It was all about the sale of their vehicle. The finance department is absolutely the worst ever…read moreexperienced. Does not explain what is being signed and costs of the financing. The salesman was working two deals at once therefore no time to show me details of this new truck. He did pair my phone to this truck but could tell he does not know the Toyota Tacoma Product. It was not too long after this purchase bought another 2025 Tacoma truck from Hixson Toyota. A way better deal, now I have two 2025 Toyota Tacoma's ! Bubba Oustalet Toyota , walk into the show room floor is like dead issue. No smiles, no hellos, I did what I had to do and got out of there quickly as possible! Another things i thought was very strange about them was full of empty promises when asked hard questions about the differences of a Tacoma SR and an SR5 Truck. Also do you know the speed odometer is off three miles an hour which messes the whole cluster on telling you the correct speeds. Cruise Control set speed, Odometer, and actual speeds are all different! I took it into Lake Charles Toyota for an evaluation and was told that this calibration 3-4 miles an hour off is within the Toyota s specifications. Now I know how to operate thru Jefferson Davis Parish without getting a speeding ticket!! I feel that these are legit questions, need to be answered by the salesperson in a timely manner. Instead was always told he was in the middle of a sale, he would get back with me. He never did until I talked with the GM there. Only then I received a BULL dookie E-MAIL from him about if I need help just get in touch and that he was promoted! I suggest have a buy a vehicle without a salesperson like self-checkouts !

Bubba Oustalet Toyota put in the work to find me a highly sought after, limited allocated vehicle…read morein a specific color. I live in Alaska and would be flying down to pick it up and driving it back after purchase. After contacting many Toyota dealerships throughout the county looking for a specific 2024 4Runner TRD Pro in the color Terra, there were none to be found. I was starting to give up hope after learning how few of these were being made, it was the last year of generation and that 2024 was more than half over. Even though Bubba Oustalet did not have one or an allocation for one, Bubba Oustalet's sales rep Joby Ducet 337-789-5629 continued looking and days later contacted me after finding one being made in Japan that was allocated to different dealership but who was willing to swap an allocation with them. After putting the $1,000 down payment to hold the vehicle the 3 month wait, Bubba Oustalet honored the purchase agreement, even as others who were local were interested in buying it. There was an error on my part during the purchase process which they graciously overlooked and continued to help me. I can't tell you how happy I am with Bubba Oustalet Toyota and the incredible low price I paid for such a hard to find vehicle. The drive back was spectacular.

I dropped of my truck off because of a broken ball joint. And ended up changing out a front rotors…read moreand because they said it broke when they tried to move it inside the shop. Charged me more than what were originally supposed to have done. And when I got the truck back, the traction's lights were on and I wasn't able to turn it off so I took it back to them, they said the sensor of it broke when they were fixing my truck and it would cost me additional 120 dollars to get it fix. They making me pay for the horrible service they did to my truck! I would not recommend anyone to this place of

I bought a used 02 trailblazer LS from Bubba Oustalet in Jennings Louisiana on March 4th, 2013…read more The car was checked out by the service center and everything was in good shape so they said. These were the things I found wrong after purchasing it: 2 broken window regulators, 2 HVAC door mode actuators broken, air leak caused by incorrectly installed windshield, 3/4 of the speakers did not work and all door panels had plastic weld defects. My contract and IOU said they owed me an oil change and a rear windshield replacement. Also, said no warranty, which I didn't know meant "sold as-is" until now. I bought the car for $6800 and they would not budge to meet me at the kelly blue book value of $6300. I've already put $120 into repairs. I'm estimating $500 when I'm finished fixing everything. The company refuses to fix anything or reimburse me for the parts I've replaced myself. Even after Facebook and Youtube embarrassment! 50 days later, I'm still waiting on my rear windshield to be ordered and replaced. I wouldn't recommend anyone to shop at either of the 2 Bubba Oustalet stores in Jennings, Louisiana. They are shady, ignorant people and are uneducated about the products they sale and handle. The only people worth your time who's employed by that company are the people not in suits i.e. mechanics.

Salesman saleswoman do not have clue about anything they lied to me from phone call to walking out…read moredoor

I brought my car in with an appointment 2 wks ago, and they kept it for 2 days and never touched…read moreit. I had to get in touch with Jay to find out what was going on, and my car was "next in line" after the first day. Well, I would assume that the 2nd day my car should have been taken care of, but to no avail it was not. This was a Wed and Thurs, so I needed my vehicle for the weekend so I made another appointment a week out, but Jay say if you can bring it back Monday I promise we will take care of it! Dropped car off Monday and they kept it until Thurs. The only thing on the list they finally did do was my oil change and change the fuse for my charger/cigarette lighter. The lights that needed changing never got changed. Jay said the parts were ordered and then they weren't or disappeared, but they finally checked my air conditioner and wanted to charge me 7320.00 to fix it! Didn't touch the 2 recalls on my vehicle at all! But they did have time for me to talk to a sales guy to buy another vehicle since I thought it was ludicrous to pay 7320.00 for the compressor! After these services, just why would I buy a vehicle with you. And to be honest, I have never had an issue with them before. Maybe it was just Jay. No type of communication to let me know hey we didn't get to your car today, but tomorrow we'll try, or nothing. I always had to reach out to him. Sorry for the negative review, but this was unacceptable and unprofessional to say the least! You guys have to do better, if you are that swamped, then stop taking in work, and for God's sake, what is an appointment for?

Had a car all set to buy. Only to be texted to say it was sold. Terrible customer service and will…read moretake my business elsewhere

In my opinion terrible customer service. Called to get a price on vehicle and apparently no one can…read moretalk to the sales manager. The sales lady told me that the sales manager is not a people person and refused to let me speak to him to work out a deal and to eliminate the middle man. Didnt work with me on price to try and get it to where i was comfortable. Overall not pleased with my experience and will not be doing business with these people.