Janet was quite friendly and helpful. She handled my changes effectively and efficiently. She…read moreanswered all questions and she was thorough. The branch was well kept and the wait wasn't long at all.

I love the excellent customer service America's First provide. The decorations make you feel so…read moremuch appreciated and cared for. We all have things going on in life, but its something about the way you feel when you go in the bank and see the decorations they bring a smile to your face and joy to your soul. Please bring back the decorations we as your customers appreciate them. Thanks in advance for your consideration to this matter. The Bradley's

I have had nothing but good service from America's First. Loan rates were the best, credit card…read moreservices wonderful (credit unions usually are). Mobile banking stuff is great. As is normal paper work setting stuff up can be tedious but even with that hassle it's well worth banking with them. Everyone is facing challenges with hiring but never had an complaints about the people I have dealt with. They keep getting more and more of my business.

This is a nice, hometown feel credit union. I brought my sister here and we utilized their drive…read moreup window. The young lady who assisted with the transaction was very personable and helpful. Apparently , my sister is a regular! We were in and out quickly without any issues. This credit union is located in a busy strip mall setting. Parking is easily accessible.

This credit union is not good. Most importantly, they are not customer focused. Just one example…read morethat should be warning enough for everyone is that if you do not login to their website or app every few months, they will disregard your paperless billing selection that you personally made and start sending you paper bills so they can charge dollars from your account. The other issue that they struggle with is keeping up with technological advancements. They are always YEARS behind where most other financial institutions are with meeting customer needs.

As far as banks go, this one is all in all pretty good…read more One thing to note, it is located in a pretty busy area of Alabaster and there can be substantial traffic (for this area) if you are trying to get in and find parking. They do have dedicated parking space, that is pretty big, but they can get filled up, especially on Saturday mornings. Staff here have always been friendly. They offer all the same services that you would expect at any bank .... checking, savings, loans, investments, etc. If you are a member of Regions and haven't been to this location, you should check them out if you're in the area.