I have to click on a star, so that's why they get one, but in reality my rating is ZERO. I have no idea if the electrical work they provide is actually decent or not, given that they never showed up. This is a horribly run and operated business. We called weeks ago to schedule an appointment to have electrical work done at our home. We were looking to have our control panel checked and repaired, multiple outlets fixed and a pendant light installed. When we called to schedule someone from Bruynell to come out, the office manager/receptionist indicated they were extremely busy and would not be able to send anyone out until two weeks later. We didn't really want to wait that long, but we scheduled the appointment and were told the electrician would be at our home today at 8 am.
Well, 8 am came and went and no one arrived. My husband called the office, where he reached an answering machine. He left a message.
At 10:30, when still no one had arrived and he had not received a return call from the office, my husband called Mr. Bruynell's cell phone. Mr. Bruynell did not answer, and my husband left a voicemail.
A short time later, my husband received a call from the office manager with whom we originally scheduled the appointment. She stated that she took the appointment and put it in the book but "John" did not look at the book, so it was an oversight on their part, but no one would be out today. "And, by the way, we are still really busy and you are looking at at least two weeks before we can fit you in." This is what the woman had the nerve to say to my husband.
My husband took the day off from work to be there for this appointment. We waited two weeks to have the necessary work done, and they not only fail to show up, but they are completely unapologetic, rude and arrogant about their ill-managed business and scheduling. The customer service was absolutely horrible!!! Needless to say, we will NOT be having Bruynell Electric do any work on our home, and I would recommend that if you're looking to have electrical work done, you don't bother with this disgracefully run business. read more