I went to purchase a half gallon of ice cream after seeing it listed online for $23.99. When I went to the counter, I was initially told that they don't sell half gallons and that I would have to purchase two quarts for $13.99 each ($27.98). After I questioned this because I had just seen the half gallon online, the employee changed the order and said the half gallon was available--but the price at the counter was $25.99. I asked if they would honor the $23.99 online price, and they refused saying their system does not allow for price adjustments and to order it online. Instead of the owner resolving the issue or explaining the price difference, he walked to the back of the store and never returned to speak with me. I ultimately left without purchasing anything. I compared the prices at the Due West Marietta location and the half gallon is $18.99, I checked the online price again and noticed the Austell location was now showing $25.99 for the half gallon instead of the $23.99 I had seen earlier. So clearly the owner went to the back to change the price. I have been a regular customer here, but after this interaction with the franchise owner and the way the situation was handled, I will not be returning to this location. I hope Bruster's corporate office takes a serious look at both the pricing practices and customer service at this store. read more

The customer service is good. The ice cream is always fresh. This is a great place for a date, family night out, solo date. My favorite is the butter pecan the pecans are roasted and good. I also like the cookies and cream. We have recently discovered the brain freeze as well. I recommend blow pop or strawberry kiwi. read more

Bruster's Real Ice Cream - Butter pecan - Ice Cream & Frozen Yogurt Near Me - Austell, Georgia

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The ice cream was amazing here! Quick service. The staff here are very friendly and let you try samples if you are unsure of which flavor to order. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Austell, Georgia

Ice cream was good. I don't like waffle cones apparently because this one wasn't good for me. Nice young lady helped me decide And I sat outside for some fresh evening air read more

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Kennedy was kind and patient with my family picking our flavors. Everything was great

Kennedy was so nice! One other thing...her scoops of ice were the best!!! The service was the amazing!!! I will definitely be back!

The ice cream itself tasted really good but the service, was not that good. Very disappointing in the body language, no smile, rushing and not handing me everything they should. They do this for a living so it's not a surprise. See it here https://youtu.be/bN9SyE1O8TM The ice cream was so good and I loved that they had the birthday cake flavor. I'm just really disappointed in the customer service. The young lady who was taking my order was such in a rush, even though there was nobody behind me. I hated that she kept tapping her pin in a rush like she was tired of waiting on me. There was no Georgian sweet customer service. No genuine hello, no eye contact, no smile, no conversation at all. Then she points for me to tip her. There should not even be a tip function. It's fast food, they make more an hour than I ever did in fast food and I'm sure they live at home. I'm not giving my hard earned money anymore so people can party and buy fake nails. I will give it if I want to... People need to remember that tipping is for people who make less than minimum wage. The Youngboy was nice he gave me my ice cream but I had to ask for a spoon. It should be common sense to give each customer a spoon to eat their ice cream with when it comes and a bowl. And everybody needs a napkin. It just irritates me because I know Customer Service. I know fast food. I know the restaurant industry and I've managed. Can't stand incompetence and laziness. read more

Great milkshake. I had the vegan chocolate milkshake and thought it was really good! It was made with oat milk.

Bruster's ice cream brought back good memories for me from when I used to live in GA. I came to GA to visit my best friend from high school and we went out to Bruster's for ice cream one night. I forgot how creamy and wonderful the ice cream is at Bruster's. I had a regular waffle cone with the chocolate peanut butter with nuggets ice cream. It was pure heaven in my mouth!! My best friend had a hot fudge sundae and loved it! His fiance had a strawberry cheesecake ice cream and enjoyed it very much! The staff is very friendly and professional. We received excellent customer service! I wish we had a Bruster's in Indianapolis, Indiana because I would visit it whenever I had a craving for ice cream. It is a wonderful ice cream stand and the variety of ice cream flavors and sundaes are magnificent! Every state should have a Bruster's ice cream stand! The world would be a better place! read more

Bruster's Real Ice Cream - Patio - Ice Cream & Frozen Yogurt Near Me - Austell, Georgia

I placed an online order and went to the side window, where we are told to go, to pick it up. Another customer was in front of me and when I walked up to the window, instead of being serviced the employee closed the window in my face and went to work on other orders. I proceeded to make eye contact with another employee and once she saw I wasn't leaving she asked me, with an attitude, how she could help me. I've lived in the area and have been a customer at this location for years. Do a better job at teaching your employees proper customer service. If I could take back my tip, I would. read more

This Brusters sucks!!!... they won't honor the kids cones, and charged $1.79 for sprinkles!!!!... I'm done with this ghetto Brusters... go elsewhere for ice cream read more

Brusters has the best creamy ice cream ever has so many varieties that one can simply not choose. My go to ice cream is a banana splits maple walnut ice cream cherry vanilla and chocolate. Yeah might want one right now once you try Brusters you'll never go back to Dairy Queen. read more

Oldie but a goodie! The staff and ice cream is always great year round. The is usually a line so be prepared.

Made a quick stop here to treat my youngest daughter being she absolutely loves ice cream. For me its been years since I've really had any but opted for butter pecan being that was my favorite as a kid. Have to say it was really good. Creamy with the right amount of pecans. I'm sure she will drag me back here sooner than later, but I will not complain being I enjoyed it myself. read more

This Bruster's just sucks balls. I went with a few family members on a Saturday afternoon. The employees speak...barely and are very dry like you bothering them. If you don't like customer service, DONT GET A JOB WHERE YOU HAVE TO SERVICE CUSTOMERS. So my mom gets hers on a cone and of course they wrap it up with a napkin. She removes the napkin and boom, the cone is broken. She literally ate none of her ice cream and asks the girl can she have another. The girl brings out an empty cone and says "put your ice cream in it." Like...wtf. Makes no sense. The cone then collapses and falls on the little counter in front of the girl. She turns hands my mom a bunch of napkins basically saying "you clean it up." Needless to say...never coming to this place again. I'll just get a Blizzard from Dairy Queen. read more

Ordered a small cup and milkshake. Received my small cup. After we waiting a while, I asked about the milkshake. They said they gave it someone else. Had to wait a while for it again. I then asked for another small cup for the wait. They didn't say sorry. Gave me my milkshake. Then they're guy slammed the window. Not great service. Do not recommend!!!!! read more

Overrated and disgusting. I ordered the cookie & cream and I should've went to Food Depot and got a pint of (pastaio WITH almond) which is what I really wanted ,for 2.00$ and a box of 12 waffle cones for 1.00$. They don't have Almonds which tasted way better than that crap that I ordered.. gross '!!thats my last time patronizing that overpriced, overrated dump! In my opinion read more

My husband and I were celebrating our anniversary, and decided to get dessert from here. There were plenty of people out front, so nothing unusual about that. I was so full from the restaurant where we ate lunch, I stayed in the car while my husband got out to go place our orders. Well, the wait was unusually long for a strawberry shortcake and a chocolate mudslide. After what seemed to be forever, I asked my husband what took so long? My husband stated that since school was back in session, this location lost a lot of it's employees. Therefore, there was ONLY ONE person working! How odd! Now, the reason I always order a strawberry shortcake from Brusters is because of the homemade taste of the cake itself. However, I have never ordered a strawberry shortcake from this location. I used to order it from the location in Hiram before they closed it down. I thought that if they used homemade tasting cake there, then the cake here would taste homemade as well. Well, I was wrong. Even though the strawberry shortcake tasted ok, I was disappointed that it didn't have the homemade taste I was looking for. It tasted like a cake loaf one may find in an old bread store. Will I make a return trip to this location again? Well, maybe...but the trips will be few and far between. read more

C'mon, it's ice cream! How can you go wrong? =) After a day out and about downtown with friends, we ended up on this side of town and out of 5, 3 wanted ice cream. Brusters, it was! I ended up getting the strawberry shortcake. I must point out that I am a chocolate fiend, and that this is highly unusual, me getting a fruity flavor. This location is hooked up to some hotdog joint, too. Gosh, I can't remember the name, but boy- it smelled awesome. If I weren't stuffed from the pizza we'd just had a little before then, I would've gotten a hotdog and some onion rings, too! But the ice cream was awesome. I sampled the fudge brownie ice cream as well. It was pretty good. Brusters isn't some nice gourmet ice cream, but it's darn good when you're craving. =) read more

always go to bruster's but didn't realize this location was so close to me... been passing this location for a few years because it's in the cut... happy i found a closer location to home..we got birthday cake, chocolate and cookies and cream ice cream... when we got there we were amazed on how long the line was... our server was friendly... ice cream good as always and they have spacious parking and a few tables to sit and eat... definitely will be visiting this location more often read more

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This location is combined with a Nathan's Hot Dog. So how in da hell could ya go wrong by stopping here. Oh, wait you could do what my behind did and come and hour or so before they open. ERGH!!!!!! Luckily I've been here before. The Ice Cream is good and the Hotdogs are good as well. I've never had the pizza. But I love me some Beef Hotdogs. I can never get the hotdogs and the ice cream at the same time. I get full quickly. But I may try to take a cup home and see if it makes it without totally melting away. read more

Brusters is really good ice cream the kids enjoyed it and so did I I recommend to everyone if you haven't tried it go try it

The waffle cone was very stale and the sprinkles were too hard but the place was peaceful and quiet and had a lot of options.

I went here last weekend after taking my dog to the park. I got a double scoop cone and a free pup cup for my doggie. The girl who waited on me was so sweet and accommodating as I changed my mind about the type of cone I wanted after ordering. Definitely recommend this location!! The place smells amazing too b/c of the waffle cones. Yum! Wish I could bottle that scent! read more

We have come to this location before and have had good experiences but today was not the case. We ordered a banana split and a brownie sundae this time. When my aunt noticed her banana split did not have the pretzel stick I mentioned to employee Sirak he stated he mistakenly placed it in my sundae, which I had already received from him and paid for. He then attempted to remove pretzel from my cup and place in banana split. I asked if he could simply place a new pretzel into the banana split he stated no and that he would have to charge me you in order to correct his mistake if i did not return pretzel that was already in my ice cream. I don't know how much a pretzel stick is but it must be a pretty penny for him to be so absurd about it. Oh well! Guess I'll try frozen yogurt! read more

Unbelievable! 7:40 Friday night 2/15/13 young lady on her personal cell phone ...would not wait on us. We just left it was sooo bad. Guess they won't get my order for a $30+ cake, plus a blast, shake, and chili cheese fries. Also she flicking her hair over the fryers...yuck! Terrible service. read more

Just had the white turtle in a waffle bowl. Very disappointed! Ice cream has no flavor no caramel no nuts just plain and nasty. This location needs to get it together read more

I love this place. I've been coming here for years no matter where in Cobb I am living. Excellent quality ice cream. I have yet to be able to top it with store brought or other chains. Plus the customer service is always great. The teens they hire are knowledgeable and well mannered. I will continue to come and I highly recommend. read more

Just moved to Georgia and this is the BEST ice cream! Glad we found this place! My favorite is the chocolate mint.

This location has been going downhill for a while because of the poor customer service. The employees have been acting annoyed when customers come to the window. But it's really the only ice cream shop near me and the flavors are great. So it's around 7:30 and I stop by. I wait about 5 minutes or so and although the shop is open, no one is to be seen. I never received any service. Don't go to this location expecting friendly service or I guess any service at all. As I left, I saw the employees hanging out behind the shop in cars. I feel sorry for the owner of the shop because he's losing potential sales. read more

I previously posted this location in Austell on the "closed for seasonal business", back in Feb. 2017. I went to this location on NATIONAL ICE CREAM DAY, Sunday, July 16, 2017. I wanted to check out the progress since the new owners took place and things outside looked much better than over the last 12 months. They spent money on umbrella tables and cleaned it all up. I really expected a little 'perk' as it was national ice cream day. I ordered a small Birthday Cake cup and the owner tried to up sell me on a medium for $.50 more. Come on mister, it was national ice cream day, the perk was supposed to come my direction. It was good ice cream, nothing extra, it was small and it was what I ordered. Good luck to you, I purchased Birthday Cake by Turkey Hill at Kroger and it made me just as happy several scoops over the $4.50 I paid for mine at Bruster's. (btw, you're welcome, I gave him a $5.00 and told him keep the change)- this was before he made my cup...wow..... read more

Went to the Bruster's today that is co-located with Nathan's to get a chili-cheese dog with the cheese fries and lemonade and of course some ice cream for my daughter. Employee was rude and let me stand on the Nathan's side for a significant amount of time before telling me to come to the Bruster's side. The fry machine wasn't working so I couldn't get the fries. Ordered my daughter's ice cream and also two chili cheese dogs which I was charged for but when I got home I received to cheese hot dogs no chili. Receipt says two chili cheese dogs. I just want what I want and definitely want what I pay for, My daughter enjoyed her ice cream though, just wish I could have enjoyed my food too. read more

They act like they don't want to be there. The quality of the products and presentation guarantees that I WILL NOT be back. And by they, he said he was the owner. read more