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Brush Hill Care Center

2.0 (9 reviews)
Open • Open 24 hours

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Vero Health & Rehab of West Roxbury

Vero Health & Rehab of West Roxbury

1.0(2 reviews)
2.8 mi•West Roxbury

With some personal details edited out, below is the text of a complaint I am filing tomorrow (May…read more17th, 2022) with the State of Massachusetts Department of Public Health: My mother has been a patient at West Roxbury Health & Rehabilitation since this past December 23rd. The main focuses of my mother's admittance into West Roxbury Health & Rehabilitation were intended to be physical therapy (building towards resuming her ability to walk) and continued mental health care (my mother is manic/bipolar and has been meeting with outside therapists for several years). The former has transitioned from lackluster previously to, for at least two months, nonexistent. The latter has been nonexistent or, to be blunt, neglected. Over time, and has been expressed to me by various nurses and medical professionals employed by West Roxbury Health & Rehabilitation (and its parent company, Bear Mountain), my mother has developed bed sores on her buttocks. The physical therapy component of her care has been limited to some range-of-motion exercises focused on her arms. On April 9th, in conversation with my mother, I learned she had not received any physical therapy since at least February. On the evening of April 14th, I detailed, in writing, the physical therapy I feel my mother needs to receive - sitting on the edge of her bed, followed by sitting in a chair, then a wheelchair, and then exercises focused towards walking. My handwritten request, as stated above, was ignored. In addition, via text exchanges and a phone conversation with my mother's outside mental health therapist, I learned that neither the Director of Social Services at West Roxbury Health & Rehabilitation, Regina Weston, nor any of her corresponding peers at West Roxbury, had never reached out to her, including a request for permission to access my mother's mental health records, in any form or fashion (I provided Regina with her contact information upon my mother's admittance, explaining the importance of contacting her, for my mom's mental health and wellness). Since April 15th, none of the voicemails - four in total - left for Regina have received a response; the same can be said for a handwritten note I left in Regina's inbox on the evening of May 4th (the note was received and removed from her inbox the following day. In sum, a staggering lack of professional competence on Regina's behalf). My mother, quite often, has reported medical issues and not received treatment. These issues include a cold (she was not provided any medicine by the facility; I brought her a bag of Halls' Cough Drops) and abdominal aches which went untreated. She has approximately eight or nine changes of clothes I brought her from home. There have been repeated incidents of the morning nurse on duty of refusing to switch my mother from a johnnie to a change of clothes. No explanations have ever been provided by the nursing staff for these refusals. As well, there have been ongoing infestations of cockroaches and spiders within the facility. I overheard talk in mid-March from one of the nursing-level staff members of an exterminator being contracted to eliminate the infestations. Apparently the attempts were lackluster, or have not been followed up upon. The patients' bathroom my mother utilizes has not had a properly functioning paper towel dispenser nor a properly functioning soap dispenser since at least her date of admission last December. Less than half the time (I visit my mom at least six days per week) is there a replacement supply of soap; more often than not, there is no soap at all. The bathroom in question often features lingering odors of urine and/or feces. The staff bathroom, located within a common hallway, is properly maintained, as I have utilized it on occasion when the restroom adjoining my mother's room is occupied, with a properly functioning and more modern paper towel dispenser, as well as a properly functioning soap dispenser - both fully stocked or supplied. (I hope your Department performs unannounced inspections, because this place needs one. Badly.) Following a comprehensive medical examination at ideally either Faulkner Hospital or Massachusetts General Hospital, my mother needs to be transferred to a facility where her physical and mental health therapy needs will be fulfilled. West Roxbury Health & Rehabilitation has made it clear they are not capable of serving as the facility in question, and they do not deserve an opportunity to prove me wrong. I am filing this complaint with the hope that you can assist in reaching out to the facility's management in a manner which will be responded to. (I have no reason to bear any faith any attempts by me, based upon their established track record, would generate such a reply from said facility management.) They seem content to allow their patients to reside at their facility without adequate care until they're ready to die, even when they have - as my mother does - a home to return to.

My father was there for less than 48 hours before we were able to get him out of there. He showed…read moreup for rehab on a Thursday at 1 pm. They did not have him in a bed until after 9 pm. On Friday they gave him the wrong breakfast. They gave him the wrong medication at lunchtime (it was another patients), fortunately he recognized it was not his medication and refused to take it. The workers were not responsive to alarms. He had to call me at home when he had trouble breathing because no one would come. On Saturday we took him out of the facility without telling anyone (there wasn't anyone around to tell) and checked him into a hospital.

Dedham Healthcare

Dedham Healthcare

1.0(2 reviews)
2.1 mi

My mother passed away due to the abusive care of the following nurses sent from intellycare…read more Jennalee Hayes Lillian Shaffer Gina Vincent The current director of nursing doesn't seem to care ,as they still work at the nursing home The state is investigating a wrongful death claim again these nurses

This place only got one star because I had to give it something. My uncle was placed here for…read more"hospice" from the VA. When we went in to see him? It was something no family should ever have to witness. He was in a room, far away from the nurses station, alone and in the dark. Nothing on but an adult (soiled--and not newly soiled either) diaper and a johnnie hanging off, with only a sheet for warmth-the AC was set at 61. He was laying sideways in the bed, oxygen cannula off. Half the lights didn't work, the tv that was there one day, was gone the next. He hadn't had his medication in over 24 hours because we were not notified we had to sign off on it being given to him, so he was very agitated. When the hospice nurse (who was wonderful!)came in, she was furious. She immediately went to work to figure out what was going on. We got his meds changed but had to wait over an hour for the nurse to even CALL the doctor to have them signed off on and that was only because I kept on her to call. I asked if he could be moved closer and was told "Oh yeah. That's a good idea!" HELLO???? Is this how all their "hospice" patients are treated? Just left in a distant, dark, freezing room? When I did speak to the staff, it was obvious they were understaffed and over worked. When I asked for extra blankets and to help reposition him, they were kind. Though a few of them did yell and treat my aunt with utter anger and disrespect. However, I am absolutely horrified that any elderly person, never mind a US Veteran has to spend the last few days of their lived being left to die with such little dignity. Imagine those poor people who don't have family to advocate for them? I didn't want to believe the reviews, but wow. They are on point. Something needs to be done. Our elderly and veterans deserve so much better. By the grace of God, my uncle passed about 24 hours later. While I miss him terribly, it was a blessing he is out of that dumpster fire of a nursing home.

Partners Healthcare at Home

Partners Healthcare at Home

1.3(6 reviews)
13.4 mi

This home health agency now called MGHBrigham provides traumatizing incompetent care. Michelle, the…read morenurse in charge of my geographic area, interpreted my disclosure that in my living will and advance directive, I have a long standing provision for "death with dignity...dnr, dni etc." I am relatively young but I had to make decisions for my parents so now I have my wishes in writing. This stupid and/or religiously perverse nurse took this as a potential suicide so a few days later at 4 am (!), four Waltham police broke into my home on something called a Section 12 which allows police to break in if an attempted suicide is indicated. In no way, was I suicidal. I was immersed in three spine construction surgeries and had my Will etc. in order. I mentioned it to her in case something happened. I had to call my PCP at 4 am. who knew me for 28 years to talk her and the police down. All Waltham police officers (4) who showed up were hot to trot and juiced up to take me in. This was unconscionable. Separately, Michelle was told by me, I probably had a UTI. I said I had a staph UTI previously but the daft Michelle said I non detectable by another person body odor and to buy expensive Lume. I did so but immediately after pressing purchase on Amazon, I thought better, and just called an ambulance (not yet able to drive) and went to NWH where I was diagnosed, as I thought, with a UTI (urinary tract infection). I fired Michelle and this agency. Now, I am suing her, the organization, and the Waltham Police. Imagine if I wasn't with it enough to self-advocate. Does she get a commission for sending people to a mental health institution? Stupidly wrong diagnosis? I hope I get her fired.

I've had five UTI's since November 2021 and three which needed to be treated by IV antibiotics and…read moreI was given a picc line to complete these at home. Before discharge, I was scheduled to be seen weekly by a visiting nurse from Partners. The same (outstanding) nurse which scheduled times to meet with me on Tuesday's, unfortunately, just relocated. The following week, someone from Partners arrived unannounced at my home. When my wife called me to let me know, I called and spoke with the "Clinical Manager" and explained that the previous nurse came on Tuesday and we generally worked on a time to meet. With no explanation, Solomon told me that they had changed my day to Monday. Further, I was told they can tell me the day they are coming, but not a time. When asked if arranging a mutually convenient time to meet was asking too much since I work, I was then told I needed to be home bound to receive their services. I also called the "Clinical Director" who conveniently kicked the can back down to the first person I spoke with. I want to be understanding of their regulations: if, for insurance purposes, you have to be "home-bound" then why was I admitted for services before? And why was this only mentioned when I expressed concern that a patient is expected to wait compliantly until their visiting nurse arrives? I'm a stage 4 cancer patient who was discharged from Partners Healthcare at Home because, thank God, I'm still actively working (but need weekly picc line dressing changes and blood work).

Brush Hill Care Center - rehabilitation_center - Updated May 2026

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