My sister was transferred here by a Case Manager at Beth Israel Deaconess in Needham. She did not…read moreallow for my sister to make an informed decision about her discharge placement violating her patient rights so, she ended up at Ellis. Upon entering she noticed what appeared to be possibly black mold on ceiling. When I asked staff via phone about it they said they could not see it (see pics attached)- They gave her another room. Hair stuck to wall in shower, a white medium size canister labeled "mouse Trap" in shower, wallpaper falling off and stained underneath, water stains on ceiling, Bathroom commode with rust and whatever else was on it. When my other sister pointed these out to administrator, he said he was not aware. Safety checks and environmental checks are a part of any healthcare facility. It is his job to know. Then the maintenance man came out to glue the wall paper back on the wall. My sister was transferred there post-op for physical therapy. It is a major health concern and risk of infection to be admitted there. I am appalled that Dept. of Public Health Licenses them. There is no way they would have passed an inspection. Filthy, unfit, risk of infection facility. I am sad that some people do not have anyone to advocate for them. NOTE:If your loved one is leaving a hospital, ask the case manager and/or discharge planner for a list of places that are covered by their insurance so you can at least research if they are a good place for your loved one. Also Some Medicare plans are now covering community Health Workers to assist you and advocate for you. Please see pics below and Beware of this facility-It does not deserve 1 star

Rehab post hospitalization. Attention to my needs were attended to quickly…read moreRecently my friend is a patient in the nursing home section. She receives good care and is very happy there. I have noticed a smell of feces in the hallway a couple of times. Overall, it is quite satisfactory.

I would like to give praise to Natasha, DOA. My husband is a resident and a brittle diabetic and…read moresince Natasha has joined the Charlwell team, Don's diabetic health has vastly improved. Natasha has a calm professional demeanor and always follows through on every concern we might have.

Place is a dump. The lical police log is filled with 911 calls from this disaster of a place. If…read moreyou're looking for a nursing home for anyone you love, stay away...dangerous place.

I had sprain foot severe pain nothing helped until I went to allied physcial therapy they got me…read moreback on my feet.

Dr. Fred is a very compassionate and caring man. I have been to him numerous times with different…read moreissues and he always takes the time to treat me accordingly. Thanks Dr. Fred Debbie from Holbrook Ma.

Amazing! Emphasis in the patient!…read moreCustomer service is their priority! Great customer service!

Top quality care and facilities! Great attention to detail and therapists who actually care.read more

This rehab center is poorly run. A family member is curently there to rehab after surgery and I…read morecan't wait until they are out of this facility, Either this center is understaffed or undereducated on how to rehab a patient. My family member has had to wait up to 3 hrs to get some Motrin for pain. When she presses her call button it takes about 20-30 min before anyone shows up. What if there was an emergenc?!. The food is cold and gross. I wouldn't recommend this place to anyone . When she asked her for water they bring her the tiniest cup of water. The floors are all torn up and have been like that for a week. The staff is not friendly.

My 11 year old special needs son has had a great experience working with Lisa. She's great with…read morekids and total beginners. She's very patient and caring--dedicated....a true healer. In addition to receiving reiki treatments from Lisa, she is also teaching him how to treat himself. The classes include nice life lessons & little gifts at each stage too (crystals, a mug, a dream catcher, etc.) My son always feels better after her sessions.

Lisa is excellent. I feel so good after sessions with her. I was lucky enough to win a session with…read moreher at an event and will continue to be a client going forward for sure. Definitely worth a try for anyone who is feeling physically or emotionally stuck.

This home health agency now called MGHBrigham provides traumatizing incompetent care. Michelle, the…read morenurse in charge of my geographic area, interpreted my disclosure that in my living will and advance directive, I have a long standing provision for "death with dignity...dnr, dni etc." I am relatively young but I had to make decisions for my parents so now I have my wishes in writing. This stupid and/or religiously perverse nurse took this as a potential suicide so a few days later at 4 am (!), four Waltham police broke into my home on something called a Section 12 which allows police to break in if an attempted suicide is indicated. In no way, was I suicidal. I was immersed in three spine construction surgeries and had my Will etc. in order. I mentioned it to her in case something happened. I had to call my PCP at 4 am. who knew me for 28 years to talk her and the police down. All Waltham police officers (4) who showed up were hot to trot and juiced up to take me in. This was unconscionable. Separately, Michelle was told by me, I probably had a UTI. I said I had a staph UTI previously but the daft Michelle said I non detectable by another person body odor and to buy expensive Lume. I did so but immediately after pressing purchase on Amazon, I thought better, and just called an ambulance (not yet able to drive) and went to NWH where I was diagnosed, as I thought, with a UTI (urinary tract infection). I fired Michelle and this agency. Now, I am suing her, the organization, and the Waltham Police. Imagine if I wasn't with it enough to self-advocate. Does she get a commission for sending people to a mental health institution? Stupidly wrong diagnosis? I hope I get her fired.

I've had five UTI's since November 2021 and three which needed to be treated by IV antibiotics and…read moreI was given a picc line to complete these at home. Before discharge, I was scheduled to be seen weekly by a visiting nurse from Partners. The same (outstanding) nurse which scheduled times to meet with me on Tuesday's, unfortunately, just relocated. The following week, someone from Partners arrived unannounced at my home. When my wife called me to let me know, I called and spoke with the "Clinical Manager" and explained that the previous nurse came on Tuesday and we generally worked on a time to meet. With no explanation, Solomon told me that they had changed my day to Monday. Further, I was told they can tell me the day they are coming, but not a time. When asked if arranging a mutually convenient time to meet was asking too much since I work, I was then told I needed to be home bound to receive their services. I also called the "Clinical Director" who conveniently kicked the can back down to the first person I spoke with. I want to be understanding of their regulations: if, for insurance purposes, you have to be "home-bound" then why was I admitted for services before? And why was this only mentioned when I expressed concern that a patient is expected to wait compliantly until their visiting nurse arrives? I'm a stage 4 cancer patient who was discharged from Partners Healthcare at Home because, thank God, I'm still actively working (but need weekly picc line dressing changes and blood work).