My father has had to go to rehab a few times due to various health conditions. He has always been…read moreaccepted at Ellis and has been treated with the utmost respect. The people at Ellis are caring and have helped him to strengthen his muscles to maintain some independence. This most recent time, when the staff at Ellis heard that he was coming back, they were excited and have made all attempts to put him in the same room and accommodate him as best they can. My family and I are grateful for the care and service my dad has gotten there.

My sister was transferred here by a Case Manager at Beth Israel Deaconess in Needham. She did not…read moreallow for my sister to make an informed decision about her discharge placement violating her patient rights so, she ended up at Ellis. Upon entering she noticed what appeared to be possibly black mold on ceiling. When I asked staff via phone about it they said they could not see it (see pics attached)- They gave her another room. Hair stuck to wall in shower, a white medium size canister labeled "mouse Trap" in shower, wallpaper falling off and stained underneath, water stains on ceiling, Bathroom commode with rust and whatever else was on it. When my other sister pointed these out to administrator, he said he was not aware. Safety checks and environmental checks are a part of any healthcare facility. It is his job to know. Then the maintenance man came out to glue the wall paper back on the wall. My sister was transferred there post-op for physical therapy. It is a major health concern and risk of infection to be admitted there. I am appalled that Dept. of Public Health Licenses them. There is no way they would have passed an inspection. Filthy, unfit, risk of infection facility. I am sad that some people do not have anyone to advocate for them. NOTE:If your loved one is leaving a hospital, ask the case manager and/or discharge planner for a list of places that are covered by their insurance so you can at least research if they are a good place for your loved one. Also Some Medicare plans are now covering community Health Workers to assist you and advocate for you. Please see pics below and Beware of this facility-It does not deserve 1 star

This is not a favorable review. I was in Charlwell March and April 2025. It was a terrible…read moreinstitution and I call it that on purpose because that's what it was like. Do not trust the positive reviews, as several residents said management pulled them aside, and wrote fake positive reviews of their experiences. I was there for rehab and am a 42 year old woman who had an external fixator due to a catastrophic ankle injury. This was supposed to be cleaned daily (Nurse Amelia cleaned is most frequently, other nurses only do nice or twice out of 45+ days) it was not cleaned when needed, and as a result I developed sepsis and almost died. I was in the ICU, and there was talk of amputation. I laid in bed with sepsis symptoms for 3 days. The only reason I did not die at charlwell, was because of Nate and Leah (therapists) and their advocacy to send me to the emergency room immediately. I was dropped from the hoyer 2 times, due to staff that couldn't coordinate working at a lemonade stand let alone equipment that couldn't seriously injure someone. Patients roamed the halls, with and without clothes, defecating in furniture as CNAs would laugh, apparently it was funny. CNA care (except for Gigi, Barbara and Fluer and a night lady who was a nurse whose name I forget) was inconsistent and poor, often waited hours for it. Food was terrible and plates were very scarce and always cold. There were some people who cared, they were in Activities, the 3 ladies were amazing, as well as the new DON, and Natalie, who departed. If you shared issues (which I did a lot to try to advocate for the patients who couldn't) with administration staff, you would often become a target, as admins would not handle problems appropriately. In fact when I didn't go back to be subjected to more, the administrator ghosted me on the phone, which made it very difficult to obtain my belongings. You'd run out of pain meds, and be instructed to wait it out over a weekend, until Monday crew could solve. Often waited hours past med due times, for pain meds, in significant pain. I got several bed sores while there due to improper care and leaving my bed soaked especially weekends. The bed actually began to smell moldy because so much liquid (from dirty sheets) was left in it for long periods. At one point another patient cut himself by accident CNAs were gathered in one room watching tv (a regular thing, also sleeping on shift was), and refused to assist him until I screamed out "I'm calling 911". If you needed assistance after 6PM, you were basically out of luck. Also they had rodents including Rats, which I found out from maintenance. They also forgot to feed me, for an entire weekend (Friday night to Monday am) when I came back from a hospital visit. This place was hell on earth. And the few that cared about the people and their jobs, were sadly overshadowed by the mass. This place should be shut down.

I spent one night there a while ago, and it was truly the worst night of my life. The place is…read moreinfested with rats and bugs. It's old and outdated. I'm on a feeding tube. They didn't even have a pump. They brought me in a rusted old IV pole and told me I could only do gravity feedings Lucky I had my own pump because I have a J tube and it's not safe to use gravity with a j tube you have an absolutely no hydration or water flushes the electricity by my bed didn't work. The bed was like a hospital gurney only thinner. The floor was cracked. My roommate had been in the hospital and her food was left to write for the entire 24 hours. I was there when I said I was on a tube they placed through my breakfast on her bedside table to rot I saw no therapy. Only thing I saw was a few people pushing themselves in wheelchairs up and down the hall or trying to rehab themselfs call buttons don't work and they don't respond to them anyways only time I saw staff was at 5:30 in the morning when I said I was fine. They wanted to change me but I can change myself. I left AMA and was the best decision I could've made. I found out later. The only reason that this place in business is they have a large homeless population that they serve and that's where they get all their business.

I had sprain foot severe pain nothing helped until I went to allied physcial therapy they got me…read moreback on my feet.

Dr. Fred is a very compassionate and caring man. I have been to him numerous times with different…read moreissues and he always takes the time to treat me accordingly. Thanks Dr. Fred Debbie from Holbrook Ma.

Amazing! Emphasis in the patient!…read moreCustomer service is their priority! Great customer service!

Top quality care and facilities! Great attention to detail and therapists who actually care.read more

This rehab center is poorly run. A family member is curently there to rehab after surgery and I…read morecan't wait until they are out of this facility, Either this center is understaffed or undereducated on how to rehab a patient. My family member has had to wait up to 3 hrs to get some Motrin for pain. When she presses her call button it takes about 20-30 min before anyone shows up. What if there was an emergenc?!. The food is cold and gross. I wouldn't recommend this place to anyone . When she asked her for water they bring her the tiniest cup of water. The floors are all torn up and have been like that for a week. The staff is not friendly.

My 11 year old special needs son has had a great experience working with Lisa. She's great with…read morekids and total beginners. She's very patient and caring--dedicated....a true healer. In addition to receiving reiki treatments from Lisa, she is also teaching him how to treat himself. The classes include nice life lessons & little gifts at each stage too (crystals, a mug, a dream catcher, etc.) My son always feels better after her sessions.

Lisa is excellent. I feel so good after sessions with her. I was lucky enough to win a session with…read moreher at an event and will continue to be a client going forward for sure. Definitely worth a try for anyone who is feeling physically or emotionally stuck.

This home health agency now called MGHBrigham provides traumatizing incompetent care. Michelle, the…read morenurse in charge of my geographic area, interpreted my disclosure that in my living will and advance directive, I have a long standing provision for "death with dignity...dnr, dni etc." I am relatively young but I had to make decisions for my parents so now I have my wishes in writing. This stupid and/or religiously perverse nurse took this as a potential suicide so a few days later at 4 am (!), four Waltham police broke into my home on something called a Section 12 which allows police to break in if an attempted suicide is indicated. In no way, was I suicidal. I was immersed in three spine construction surgeries and had my Will etc. in order. I mentioned it to her in case something happened. I had to call my PCP at 4 am. who knew me for 28 years to talk her and the police down. All Waltham police officers (4) who showed up were hot to trot and juiced up to take me in. This was unconscionable. Separately, Michelle was told by me, I probably had a UTI. I said I had a staph UTI previously but the daft Michelle said I non detectable by another person body odor and to buy expensive Lume. I did so but immediately after pressing purchase on Amazon, I thought better, and just called an ambulance (not yet able to drive) and went to NWH where I was diagnosed, as I thought, with a UTI (urinary tract infection). I fired Michelle and this agency. Now, I am suing her, the organization, and the Waltham Police. Imagine if I wasn't with it enough to self-advocate. Does she get a commission for sending people to a mental health institution? Stupidly wrong diagnosis? I hope I get her fired.

I've had five UTI's since November 2021 and three which needed to be treated by IV antibiotics and…read moreI was given a picc line to complete these at home. Before discharge, I was scheduled to be seen weekly by a visiting nurse from Partners. The same (outstanding) nurse which scheduled times to meet with me on Tuesday's, unfortunately, just relocated. The following week, someone from Partners arrived unannounced at my home. When my wife called me to let me know, I called and spoke with the "Clinical Manager" and explained that the previous nurse came on Tuesday and we generally worked on a time to meet. With no explanation, Solomon told me that they had changed my day to Monday. Further, I was told they can tell me the day they are coming, but not a time. When asked if arranging a mutually convenient time to meet was asking too much since I work, I was then told I needed to be home bound to receive their services. I also called the "Clinical Director" who conveniently kicked the can back down to the first person I spoke with. I want to be understanding of their regulations: if, for insurance purposes, you have to be "home-bound" then why was I admitted for services before? And why was this only mentioned when I expressed concern that a patient is expected to wait compliantly until their visiting nurse arrives? I'm a stage 4 cancer patient who was discharged from Partners Healthcare at Home because, thank God, I'm still actively working (but need weekly picc line dressing changes and blood work).