I am writing this to warn other parents, particularly those with children on the Autism Spectrum or…read morewith complex medical needs. I read the reviews for Westborough Behavioral Healthcare (WBHH) before my 9-year-old son was admitted, but I made the mistake of taking them with a grain of salt. Please do not ignore the warnings. My son was admitted to the Special Needs Unit (SNU), a program that claims to be specialized for neurodevelopmental disorders. Our experience was a clinical nightmare: Clinical Dishonesty & Lying: The attending psychiatrist explicitly lied to me, claiming he had consulted with my son's outside prescriber and that she agreed with a high-risk medication change. When I contacted her myself, I discovered she had NEVER agreed and actually had major clinical objections. Furthermore, I was given conflicting information by nursing staff who initially denied meds were given, only for the doctor to later admit the error in writing. Illegal Medication Administration: After I explicitly withdrew consent for a high-risk psychotropic medication (Geodon) based on the outpatient provider's actual advice, the hospital administered it anyway. The attending physician confirmed this error in writing. My son subsequently developed slurred speech and neurological distress. Severed Communication & Denied Access: The facility consistently failed to facilitate contact with my son. I was repeatedly denied 'Goodnight calls' with my 9-year-old, which is a fundamental right. Furthermore, promised callbacks from the clinical team during crises never happened, and the unit phone lines were frequently diverted to full, non-functional voicemail boxes, leaving me with no way to check on my son's safety after a medical error. Medical Neglect: My son has a documented neurogenic bladder protocol from Boston Children's Hospital. Despite having the records, staff repeatedly failed to implement his toileting plan, citing 'communication breakdowns between shifts.' Lack of Services: While the facility's website advertises speech therapy, the unit staff admitted they do not actually have it. For a child with an IEP and communication struggles, this is a critical failure of care. Deprivation of Safety Tools: They withheld my son's prescribed sensory tools (weighted vest/chewy tools) as 'punishment' for behaviors, which is a violation of trauma-informed care and ASD clinical standards. Unsafe Discharge Tactics: When the facility reached its 'clinical ceiling' and admitted they could not maintain safety without a 1:1 sitter, they attempted to force a discharge home while he was still medically unstable rather than facilitating a lateral transfer to a higher level of care. If your child has ASD, PTSD, or any medical complexity, this is not a safe environment. I have filed formal complaints with the MA Department of Mental Health (DMH) and the Department of Public Health (DPH). Parents: Advocate for a transfer to a tertiary medical-psychiatric unit (like Boston Children's or Bradley/Hasbro) instead of accepting a placement here. Do not let them make your child's safety their liability experiment.

I went to this hospital and they menatally abused me ... but not only that they always stuck IM's…read moreI'm me for other peoples actions and a staff raised their hand at me and the other staff backed them up , and I called 911 on that hospital and they just kept me there . And not only that , but a patient said they were going to find me and slit me.... And I was committed 7&8for lies ... and I had false charges on me...

HBM has inpatient and outpatient programs, both of which are good, but please take negative reviews…read moreof HBM with a grain of salt as most are commenting on the inpatient program only and as people are often sent to inpatient when they don't want to go so it can feel like a loss of freedom, when really it's about taking all responsibilities away so you can focus on yourself. The building facilities are new and clean, the cafeteria could be better but isn't terrible. Everything else aside the staff is great and they really care, as rough as it is to be inpatient and as frustrating as it is to be there day after day I felt like the staff really cared and made an effort. Most times other patients were upset it was due to the necessary rules of the place. The staff are openly supportive of each other, waving to each other or giving each other a supportive hug when they come back to work after being away; that shows a real team who really cares. Whatever might be said about the inpatient experience, their outpatient program is where they really shine; excellent clinicians, a safe and supportive place for group, and an environment that seeks to help and prepare you to return to your life. They have patience beyond the limits of most and their women's trauma program is superb. Group includes process, skills practice, expressive therapy, yoga, support dog visits, as well as a coffee bar, breakfast and lunch provided as well as transportation to HBM and home for any patient who needs it. Having done inpatient and outpatient I felt safe, truly seen, and cared for in my weeks there.

They don't treat any medical conditions. Vomitted for two days without any medical staff asking if…read moreI was alright. Treat you like a criminal

So far, their website appears dead. I filled out their form and submitted it, without response, so…read moreI tried calling them, at the number given. It did not even ring, and the call failed, twice. I have to conclude that Cedar Hill does not actually exist, or else they don't actually exist for people without insurance. Yes, the form asked if I have insurance, and I stated that I do not. HOWEVER, IT DID NOT ASK ME IF I HAD THE MEANS TO PAY THEM! The truth is I have a very healthy bank account, well into the millions. I can and would pay them in cash, however, since their phone does not seem to work, I have to assume that Cedar Hill either does not actually exist, or else they are colossally stupid. I have the means to pay out of pocket, but would not work with an outfit that rules out people without insurance. Not all employers provide mental health insurance, but some customers have bank accounts that eliminate the need for it! Any organization that rules me out for not having insurance, and which refuses even to hear the compensatory details is not my kind of organization. Since I cannot even speak to Cedar Hill, I have to conclude it is a crap organization, not worth my time.

Incredible facility! They offer comprehensive services to kids with autism which include mini golf,…read morebasketball, playground activities, indoor gym classes such as yoga or ninja class, cooking nights, life skills and home based skills. My family has never seen a facility like this before. If you are looking for services this is the place to go you will not be disappointed.

Autism Behavioral Center is an amazing facility with amenities unsurpassed by other ABA practices…read more Ask for a tour and you will be blown away, we could not be more happy with the services and their amazing campus. The staff here really care and it shows in their services.

Appointment made. Arrived on time (no help to the poorly marked location). Excited for premarital…read morecounseling. And waited in the cold with my fiancée on crutches outside a locked door while thriveworks dispatch informed us no one was reachable at the office. Canceled the rest of our appointments and membership and will not be returning. Very disappointing.

If it was possible to review this place without assigning a rating, I would. It doesn't even…read moredeserve one star. Learnt about Greg Handel from the reviews here and tried to get an appointment but no response to the calls or voice messages for over a week. I also submitted an online request for appointment, Nothing. The one time Jess (receptionist) answered the phone, she was extremely rude and unreceptive. The therapists at this facility "MAY" be good but if the process to get to them is so frustrating and hassled then who knows. You would think a counseling place will be more compassionate and empathetic! Big let down!

Arms Wide Open ABA truly cares and did a great job!! The level of service, and quality of their…read morestaff is unparalleled in the industry.

From the owner: Arms Wide Open ABA Therapy delivers in-home high-quality, professional, and specialized ABA…read moreservices tailored to each child and family. Our experienced clinicians are committed to evidence-based care and meaningful, lasting progress.

Sarah is a warm and caring individual and makes you feel comfortable right away. She has helped me…read moreunderstand the root of my anxiety and I feel encouraged after every session.

From the owner: In the heart of North Shore Massachusetts, North Shore Professional Therapy provides specialized…read moretherapy for anxiety and trauma in women and teens. This mental health practice prioritizes quality care and offers exceptional services to transform lives. Led by a board-certified and licensed therapist with extensive experience and specialized training, the practice specializes in supporting teens and women struggling with anxiety, trauma, life transitions, and relationship challenges. Personalized therapy plans empower individuals to navigate challenging emotions, cultivate confidence and resilience, and thrive in high-pressure environments. Discover how you can overcome anxiety and experience peace and well-being by reaching out to North Shore Professional Therapy today.

CARD is AMAZING! Our son has been to other clinic-based ABA centers, and CARD is head and shoulders…read moreabove everyone else. Sincerely. I can't speak highly of it enough. Our son has made more progress here in 5 months than he did in over two years at other places. We are thankful to every who works here. We are so proud of our son, and, most importantly, he is proud of himself and the arsenal of skills he's acquiring. CARD has a fantastic, well-trained staff of therapists - our son has worked with many of them - as well as administrative staff and BCBAs. You will find everyone to be incredibly knowledge and professional and also kind. We've been involved in autism care for years, and, honestly, CARD is the real deal. Other places in RI refer to themselves as experts, yet they pale in comparison to CARD. If you're looking for clinic-based autism therapy, don't waste valuable time anywhere else .... go right to CARD.