Small town service the way it should be.
My Wife and I found ourselves in a situation last October where our furnace wasn't working up to par. We have a very old house and an old furnace. It turns out, the last owner of this house did some work of his own on this furnace and caused a lot more problems.
After going through several other furnace repair and install companies in the area. (some of whom said that they didn't even want the job here cause it would be too much of a hassle to them), I walked into Bruin's.
I started explaining my issues at the front desk just wondering if I could talk to someone to get some more opinions. One of the managers overheard the conversation and stepped out to introduce himself. Wow, at last someone wanted to not only listen but help out in anyway that he could!!!
He listened and explained what was happening and why it happened that way. He then asked for me to come back with some more information. When I did make it back, he went through my rough sketch and had an employee draw up some better plans for airflow and explained what needed to be done to fix my issues. (Biggest issue was that my furnace was always shutting off from my high limit switch which is a huge problem). All of this information was free!! I was able to take back all of the information they gave me and do most the work myself.
All of this help and reminds me of service you just don't get from big companies anymore.
I will go back to Bruin's for all my future needs as they actually listen and want to help out no matter the situation your in.
Dustin G. read more