1. Bruce R. Trefz, DDS, MS, MS, PA

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Gastonia, NC

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Bruce R. Trefz, DDS, MS, MS, PA

5.0 (1 review)

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9 years ago

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Aspen Dental - Gastonia, NC

Aspen Dental - Gastonia, NC

2.5(22 reviews)
1.4 mi
Available by appointment
Emergency services

The first time I did my review I did it at the wrong location The location I actually needed to do…read moreit on was the Gastonia location. In my opinion, if you are looking for quality Care, this is not the place for you. I have had my dentures for nearly a year and they still do not fit in the making of my dentures The top set was given a soft lining and the bottom set is uncomfortable and it doesn't fit. I have been going to them trying to get this straightened out for the longest. My appointments have been canceled and rescheduled over and over as though I don't have other appointments that I need to keep. Dr. Murphy is a good doctor but apparently he is spread too thin because he's either at another one of his locations or he's just not at the Gastonia one. I also think his office manager at his Gastonia location is not too informed with what is going on as far as the doctor and his scheduling. As for me, I am very dissatisfied with this business and I feel that they don't really care because I have voiced my concerns to them personally. And if that's the way they feel losing one patient may not affect them. But when one turns to two two turns to three and three turns to four and eventually their business is losing business. They will start caring then and then it may be too late.

​Despite great reviews, my experience here has been a costly nightmare. After agreeing to a $9.5K…read moreplan for extractions, implants, and crowns, I dealt with a failed implant, month-long delays, and major hidden fees. I even burned a PTO day for a scheduled surgery, only to be told in person it wasn't covered and would cost an extra $3.3K. Later, they charged $450 to tighten a crown loosened by their own treatment while delaying my care. ​The staff is polite, but their profit comes before patient needs. I'm finishing my prepaid work and leaving. 2/5 stars.

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Aspen Dental - Gastonia, NC - Experienced Dentists with Aspen Dental inform you of your dental needs, every step of the way.

Experienced Dentists with Aspen Dental inform you of your dental needs, every step of the way.

Aspen Dental - Gastonia, NC - Every Aspen Dental office has the latest technology to provide patient education, comfort and information every visit.

Every Aspen Dental office has the latest technology to provide patient education, comfort and information every visit.

Aspen Dental - Gastonia, NC - Sometimes you have to high five to dental care! Call your local office with any questions or to book an appointment.

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Sometimes you have to high five to dental care! Call your local office with any questions or to book an appointment.

Bruce R. Trefz, DDS, MS, MS, PA - oralsurgeons - Updated October 2026

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