BrightStar is top of the line when it comes to professional home care, this agency has leadership…read moreand staff that truly care about their clients. It's a bonus that a Registered Nurse supervises the care of every client. The communication BrightStar provides their clients sets them apart from the rest.

Dependable, reliable, company, focused on patient satisfaction. My grandmom really liked them. I…read moreliked their attitude and willingness to meet special care needs.

We did our research after my husband's first surgery and chose Countryside Meadows. After his…read moresecond surgery there was no question where he would go for recovery and rehab. He went back to Countryside Meadows. The staff, including the administration, the medical personnel and the therapists were professional, attentive and caring. The patient is #1.

Im definitely a hard critic on Nursing Homes after going through several unpleasant experiences…read morewith several facilities... but I honestly believe weve found a facility that works with true patient concern, integrity, and immediate communication. Everso cautiously, because of PTSD from past experiences, I placed my husband in Countryside Meadows for 2 weeks in Respite Care for a much needed break. I based this decision firstly because of the immediate response from the Director, Kathy. She was sympathetic of my concerns, listened attentively and was quick to return my calls for questions. My husband is 2.5 years poststroke with rightside weakness and aphasia. Communication is difficult and always concerning. I can't say enough about the floor nurse, Katie who made over-the-top efforts to make me feel comfortable and who took so much time referencing all my concerns to the rest of the staff. Carley, my husband's Aid even took the time to facetime with me and my husband! The acts of kindness, concern and communication entitles this facility to a 5 star review!

Skilled care. Mom was left without her walker and no one answered her call light. she fell in…read morean attempt to go to the restroom. Fractured her pelvis in three places and hemorrhaged into her abdominal. They did not do oral care. She got skin breakdown as a result of not being cleaned. They did not shower or bath her. They would leave her meal tray without silverware and not help her set up to eat. They did not know how to do catheter care. Communication is non existant. the can leave the floor at the same time. .

I wouldnt even give them a one! The worst treatnent especially during mea time. Bologna…read moresandwiches?! My dad was left in a nightmare till we could find another place. All show no heart.

You will need an advocate. They are not good with helping you manage what you will need once you…read moreleave. Track your meds! They sure don't. Take lots of notes.

Please take into more consideration than the appearance, smell, and words from the staff that try…read moreto sell this facility to you. Most aides care, but have not really been trained to do what is really required of them. Some RN nurses will be very vague in relaying info if there might be a "fall" injury. If you ask for more checks on your family resident, you will be told that most likely your family member will be unable to get those checks. They do them, but only every 3-4 hours during the night (when most residents need help in getting up to go to the bathroom, or might feel the need to just get up & walk around). My mom fell during the night & we discovered she probably had been on the floor for maybe an hour or more -- found completely by accident when an aide happened to pass her room. Incident report very vague. There are a select few who show much care, but like any other place some are there because they know how much help is lacking & they are there for an underpaid paycheck. Most aides work another job to supplement their income, so they are already tired & literally fail to be kind or caring to the residents. There was a huge turnover in administration within the 5 months our mom was there. And, we found out that the lead administer was just traded from another long term care facility. (Traded from one set of problems to another set of problems.) I've wondered if the problems at the former facility were ever actually solved. We also came to realize that there were several other falls on this same hall. This makes me wonder if residents were able to be up some, but not really watched because of this false sense of ability. Fall risk should always be a huge concern & not taken for granted -- which I believe is exactly what happened. Our mom had 4 falls in less than 3 weeks & each one was progressively worse. Our mom did not survive getting better after her 4th fall -- she passed in only 20 days. Each day less & less improvement & we watched her slowly pass in greater & greater discomfort. Mom had a good hospice team as well, but they could not be there all the time. Attempting to keep mom "comfortable" during those last 20 days got quite challenging. We were questioned several times by Med Cart staff. We knew what mom could have for her pain management, but still got questioned! There were a couple of times we had to go to a local pharmacy & get the needed med as they did not have on hand, otherwise our mom's pain would have gotten out of control. I'm being honest and forthright in my review. If you feel something could be a "red flag" concern to you for your family member or friend, say something. Report it. You are your family members or friends advocate! We have to be the voice for the voiceless.

My mother received compassionate care and outstanding service from the team. The facility itself…read morewas top-notch as well. Of special note were the following staff: * Sydney Foxworthy of Social Services * Mae of Physical Therapy * Stephanie of Speech Therapy * Audrey of front desk reception * "Q" attendant from the rehab nursing area * Theresa of the rehab nursing area

Bright and clean retirement center with full nursing staff options, I was in for a quick bit of…read morework and noticed polite and focused staff, a lot of space well designs that allows for open quiet rooms, and beautiful spaces all over near the entrance and the dining room where I helped with happy hour. Unable to comment on long term care or quality of medical services here but having seen grandparents through years and three separate facilities, can say there is no ideal or easy option for anyone moving out of the comfort of their homes. It is a lost battle and only some quality detail oriented people, customized care, and consistent family support can offer any decent leverage against the aging process and diseases. Glad to have this option and many others in the area to give elderly a chance to connect with others in their similar situation and have positive moments for their remaining days and years.

22 Covid positive residents (at best approximation, under 85 residents currently occupy building);…read more 2 confirmed Covid deaths (4 suspected); [Information as of December 16, 2020, Westside Garden Plaza Indianapolis Indiana Independent Living (IL) building.] [Information doesn't include remaining part of campus including Bridge at Westside Garden (Assisted Living) or Westside Village Nursing Center buildings.] Independent and Assisted Living buildings managed by Century Park PA of Tennessee and nursing home by Life Care Centers of America, of which both companies are related. Thankfully, Century Park PA vows a complete veil of transparency! Very sad situation and am uncertain if Indiana Department of Health directly knows of circumstance other than simple weekly update. Independent Living does not report to Indiana Department of Health or to their dashboard. Troubling!

A continued care facility, this beautiful campus offers Independent and Assisted Living, as well…read moreas, Long Term Care, Memory Care, and Rehabilitation.

What an amazing staff- I can't say enough about how kind they were during such a hard time for my…read morefamily. The facility was clean, comfortable, and well maintained. The staff was just incredible- I don't even know where to begin! Everyone was so kind and patient. They explained everything, and made the process as comfortable as possible. I will always remember their kindness. I know that my mom was well taken care of in her final days. I couldn't have asked for a better scenario during those difficult days.

Let's be honest. Nobody wants to "need" a hospice. It means that you're dealing with end-of-life…read moreissues. In most cases, this will be for yourself or for a loved one. In my case, my father had been admitted to Hendricks Regional Health and was in ICU when we began to realize that serious decisions needed to be made. As his only surviving immediate relative, I was tasked with these decisions while also acknowledging that he was still coherent enough to participate and we'd also previously had discussions pertaining to this. My father wanted to die in his own home. This was a difficult task because hospice requires someone living with the person 24/7 as a sort of primary caregiver. Hospice is a support unless, of course, you actually go into a facility setting. My nephew had been staying with my father, primarily because he needed support himself. However, he'd been keeping a closer eye on my father and was there when he went into a health crisis. The decision was made to try to honor my father's wishes - my nephew would stay in the home and I would provide logistical, financial, and physical support. Despite living about two hours from my father's Putnam County home, we were going to try. Life's Journey came as one of the recommended options from Hendricks. They had a document indicating many of the options. It was clear that the social worker was quite familiar - pretty reasonable since Life's Journey is actually Avon-based. We contacted them - they couldn't come out that night (they usually do) as the intake person was ill, however, we made an appointment and intake came as scheduled. Kudos to Terri for being a strong presence and representative for Life's Journey. We discussed a myriad of issues. Once the decision is made for hospice, it moves quickly. You go from medicating to cure to medicating to comfort. The hospital really becomes irrelevant as major interventions are no longer appropriate. My father was discharged by home with ambulance transport. That same day, a nurse visited the home for a long (about three hours) appointment. I believe her name was Becky - she was amazing with my nephew, a 24-year-old with little caregiving history. He really took to it. We didn't know what to expect. Some said he may not make it to my scheduled appointment with a lawyer a little over a month later. Some said 3-6 months. Hospice starts off with typically 2 nursing and 2 health aide appointments weekly along with chaplaincy support as needed. It increases as one's health declines. Life's Journey offers home hospice, facility-based hospice (in Avon), and palliative care. In some ways, doing a Yelp review is weird. It's hard being "happy" or "unhappy" with care. Generally, I was pleased. Little things bothered me - an aide who no called/no showed twice, a chaplain who never visited despite having been requested to do so, and a last conversation that, if as reported, bugs me. My father ended up passing in a little over two weeks. The nurses were for the most part amazing, the health aide fine when she showed up, and I appreciated that the bereavement director visited my nephew after my father's death (upon my request). We received a lovely gift, a lantern representing light, after my father's death (it went to the funeral home - ironically, arriving late. Somewhat humorously, the batteries died in three days - I started calling them hospice batteries). When my father started his serious decline, Life's Journey responded quickly. A nurse was in the house within a couple hours and agreed that he was declining. They increased his visits, however, it would only be 48 hours later and he would pass. This was a good experience that fell a bit shy of what I'd hoped. For the most part, I'm very grateful as it allowed my father the dignity of death in his home while staying comfortable and being supported. Little touches could have improved the process greatly, however, this was a good experience at one of the hardest times of my life. I would be more inclined to recommend for those in the Hendricks County area - I'm a little less inclined for those in surrounding counties and especially the rural ones as I think that impacted presence. Overall, I'm pleased and grateful. With a few tweaks, this could have been an exemplary experience.