Wonderful Store!!! Thos place is amazing and the owner is fabulou! Will forever be a customerread more

I can't say enough great things about this company, especially Daniel! Once I contacted him, he…read morecalled me the following day and was so helpful. He did a remote appraisal on my 1968 ford mustang. He answered all my questions and was communicating the entire time. Once the appraisal was done, it was extremely impressive the detailed information he included. I highly recommend this company especially Daniel!

I have used Daniel for lending purposes and his reports are thorough, professional, and…read moreirreplaceable for establishing a value on collateral that goes beyond the scope of standard book values. His knowledge of not only cars but the realities of the market they sell in gives me the utmost confidence in his reports.

Friendly staff, good service, and they do good work on repairs and custom work. Fair price if…read moreyou're selling gold.

I was provided with very good service here and ended up purchasing my jewelry here after visiting…read moremany other other stores that same day.

Small family business with experienced and knowledgeable staff. Some timepieces have to be sent out…read moreand there could be a lengthy weight. I'm okay with that as there is no alternative. We are fortunate to have a place where that can be done. This place is a treasure. They are closed on Saturday and Sunday.

On August 7 2025 I brought my antique Mantel Clock in for oiling to Steve Hirschhaut at Concord…read moreWatch, Clock, & Jewelry Center because I trusted him. When I brought in the clock they said it would be 5 months due to surgery on Steve. He sold his interest in the company last November. I was not consulted as to whether I wanted to take my clock back or leave it there. On January 6, 2006 I asked for a status report on my clock. Had to leave a message and asked for a call back. NO CALL. On January 8, 2026 They said they would call with an update. NO CALL. On January 8, 2026 They said the clock maker was bringing some clock back which had been repaired. Mine was not in this delivery. On January 13,2026 They said they would call with an estimate. NO CALL (they said my voicemail was not set up). On January 22,2026 I was given an estimate of $280.00 + tax and that it would be 3 weeks. Said their clockmaker was Black Bear Clock Repair in Kodak. On February 24,2026 had to leave a message about the status of my clock. NO CALL. They said they will contact the clockmaker for a states report. Said she will call me (ya, right!). Was unaware that oiling a mantel clock took 4 1/2 months. It has now been almost 7 months since I dropped off my clock - the new management has had it for 4 1/2 months. I am wondering if they even have my clock and are just stringing me along.

Needed an appraisal for some family jewelry, and Jerry not only gave an appraisal, but additional…read moreinformation on the age and cut of several stones and the historical use of several pieces. Definitely recommend Fountain City Jewelers for appraisals.

Not great. Two watch batteries replaced, took over a week and watches were returned dirty and…read moredidn't even set the correct time!

Sold lots of jewelry! Awesome business. Highly recommend for any jewelry needs. Honest people and…read moreno games played

We visited Estate House and purchased the 9 diamonds band. The Estate House treated us as if we…read morewere spending 10's of thousands of dollars. The owner was present and warm as were the sales associates. We were so impressed with just the atmosphere and warmth of the business that we came back for my husband to have ball barons, placed in a heavy diamond and gold ring as well as to have appraisals done on our other jewelry. If you happen to be in Knoxville ring or jewelry shopping, I highly recommend this store. They offer more than just high quality jewelry. They buy gold and silver coins etc. The customer service and variety of jewelry is a 10 out of 10.

Great experience here! The staff was super friendly and helpful, and they made finding the perfect…read morepiece really easy. Beautiful jewelry and awesome customer service -- I'll definitely be back!

The absolute worst experience at a jewelry store!!! DO NOT WASTE YOUR TIME!!!! The workers are rude…read moreand aggressive. They take their sweet time on repairs and refuse to give your jewelry back when you ask for it, which I am pretty sure is illegal.... The women are straight up mean and immediately got aggressive with my husband when we went to pick up my ring after 3 attempts before that.

Fantastic company, after a horrible experience with their competitor, they gave us a discount even…read morethough they had nothing to do with the other company's actions. Friendly staff, clean shop, excellent jeweler, I'd give 6 stars if I could!!!!

Very nice people and great prices on fixing jewelry. Highly recommend them for all your jewelry…read moreneeds.