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    Brown Sugah Picnics

    3.0 (2 reviews)
    Open 11:00 am - 9:00 pm

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    Services - Brown Sugah Picnics

    Event planning

    Wedding planning

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    2 years ago

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    4 years ago

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    Photo of Aleatha L.

    Aleatha L.

    Thank you for the wonderful review! It was a joy! See you next time!

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    Catch Air Johns Creek - 音乐灯光舞池

    Catch Air Johns Creek

    (118 reviews)

    This place is excellent for children to play. It is well kept and the staff is great. Safe…read moreenvironment.

    I recently hosted my son's 4th birthday at Catch Air Atlanta and left feeling disappointed by how…read morethe situation was handled. Six days before the party, I called to reserve a room. I was told bookings require at least seven days' notice, so it was not possible. The online system also would not allow me to reserve because it was within the week. I asked to speak with a manager and explained this was for my 4-year-old's birthday. She confirmed I could not book a room but said many families celebrate at a table instead. She also stated I could decorate the table and bring my own cake, though outside food was not allowed. Based on that information, I adjusted my plans. I limited the guest list to six children, brought simple Spider-Man décor, and purchased a $60 cake. When I arrived with my two young children and began setting up the table as discussed, a staff member approached and told me I needed to remove the decorations because I did not have a room. This was confusing and embarrassing, especially after confirming details in advance. I explained the prior conversation, even providing the date and time of my call so they could verify it. No one was willing to accommodate cutting the cake at the table or allow us into a room for even ten minutes to sing Happy Birthday. When I asked to speak with a general manager, I was told their team understands the rules. The tone suggested I was trying to bypass policy, which was not the case. I had followed the instructions given to me. Being told I could "reserve a different day" while guests were already present felt dismissive. The inconsistency in communication created unnecessary stress on what should have been a simple children's party. Clear, consistent policy explanation and a willingness to find small solutions would have made a significant difference. On a positive note, my son enjoyed playing and was happy during his party. That mattered most to me. I only hope management takes feedback seriously and improves communication so other families do not experience the same confusion.

    Brown Sugah Picnics - eventplanning - Updated May 2026

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