oh, let's start. They left a washing machine in 9 inch downspout with a trap at the end so it would back feed all over the floor. My mother-in-law had to use a bucket to catch the water. The line that was hooked to wasn't even glued to the drain pipe so it's just free floating my eight-year-old grandson with my a better job. read more

Please save your money and go elsewhere for your HVAC needs! Absolutely terrible experience, the company took $500+ from us after I have all the proof shown out on a silver platter for their head tech he still refuses to pay it back. Our first tech (Dave) comes out Monday to add refrigerant to our brand new never used and freshly installed multi zone mini split. His instructions were to pressure test and vacuum the linesets and if it passed then the top the system off with 1.6lbs of refrigerant as stated by the manufacturer for what we calculated for additional lineset installed. This unit was fully charged from factory plus 100' of lineset! Dave was knowledgeable and knew exactly what it needed but found a leak on lineset "A" and called me to tell me to fix that before he released the refrigerant into the linesets in which I went home and fixed that leak per his instructions that evening after work. So far everything was going as planned and the first issue was my fault as I didn't tighten the lineset down good enough at the ceiling cassette no biggy. I then called in the next day which they scheduled me for Friday but said a different tech would be out because Dave was going out on vacation. Jake (the second tech) shows up on Friday a little after 9 for the same procedure and attempt number 2 to get the 1.6lbs of refrigerant finally added. THEN by 9:25 he calls me (I'm at work) stating "hes not familiar with multi zones where do I hook into the unit at". I told him the top port is the main to fill and he said "I'm hooked to that and instantly getting 300+ psi" which now I'm confused but trust it as he's a tech and I throw out the idea about maybe he needs to open the linesets valves to he can perform the pressure test?? Idk man why you calling me to ask? Well the day goes by, he charged us for 11.7lbs of refrigerant, and then stated the system had absolutely no refrigerant in it. Which is absolutely wrong- what had happened is he hooked into the wrong location and released the pre charge then tried to charge us for the mistake. I had my wife pay the guy as they demanded payment right then and she's home by herself and didn't want her to have to have to confrontation. I brought this to their bosses attention Bob in which he doesn't care- they got their money and he of course has to have his guys backs or he loses them which is understandable but make it right. I have video, and all paperwork showing what unit it is and it's pre charged, you guys confirmed there was no leak at the condenser, and magically my pre charge is missing and I am paying over $500 in additional refrigerant now and that doesn't raise any red flags? Thanks, word travels fast guys read more

Fast, reliable, and honest. Brown's is the go-to for our community. They take care of our plumbing and HVAC needs regularly and don't try to oversell. A good example is from having a new washer that overflowed the drain each time it emptied. They worked for a good 30-45 minutes snaking the drain, going on the roof to clear the air duct for it, etc. Then helped us know that because we had the original water lines (smallest available per code back in 2000), and that we had purchased a high efficiency washer, we would always have that problem if doing large loads because of the output. The solution from many would have been either buy a different washer, or replacing the drain lines with larger pipe, however with a little research, they shared either to use only the high efficiency setting with little water, and sprinkling to rinse, or, stop it mid cycle when emptying a larger load. Only a charge for less than an hour for scoping and clearing the drains. It could have been much more. (By the way, I just take a book and sit by the washer now if I have a large load). There are similar outcomes with the HVAC system. read more

I would like to say the service guy that showed up was on time & very polite. His experience & professionalism really showed his knowledge on how to properly diagnose my plumbing issue's. I give them 5 stars & highly recommend for all your repair needs. Thank you for Services! read more

I bought a dish washer from Lowel's and a 3rd party person came to put it in that didn't work out well, so I called Browns plumbing here in marysville wa. and he was very kind and had someone out that monday and all is well ty. Angel valentine read more

Who ever answers the phone does not care about assisting your needs at all. She seems incompetent to the company's human resources. Or anything about the company. I would fire her. Your missing out on alot of money because of her. read more

Woke up on the hottest day of summer to find our A/C not working. Of course, it is a Saturday. Called them at 7:30 am, someone was here by 8:30 am and we had it fixed in less than 30 minutes. Thanks, Caleb, for a job well done. read more

Horrible customer service the wife of the owner thinks she is a princess or something and she is probably going to bring her husbands buisiness down There was a problem with plumbing they have done and over the weekend a pipe broke I was told they will call me first thing in the morning Monday and of course they did not She started talking about charges before she even knows about the job They reluctantly gave a window of 4 hours without even having assigned a worker then I call to get an update and she says my agent told you it is between 12 and 4 I said but she also told me you have not dispatched anyone and I do not appreciate the attitude ,I said when I spoke to her husband he was very obliging and not rude She said you are not the only customer I said I realize that but I am one of your customers Her ego got on her way of customer service and she decided to hang up and void the service good riddance I would say Then I went on yelp and lo and behold someone else complained about their poor service May be they think they are too big to fail but maybe that is the start of their failure to be rude to your customers will not get you anywhere Manners are indicated when doing A SERVICE for pay read more

These guys are crooks. I was forced to go through them due to the First American home warranty for a house i bought this summer (first american will get scathing review as well). They took our $75 dollars that was mandated by the warranty for initial call, then never sent the report to first american. However, they were quick to provide us with a quote for the work "just in case" first american didnt cover. Browns lied and told me that they were in process of negotiating when they never even sent first american warranty the report! I truely believe they use first american home warranty to screw over home owners. DO NOT USE THESE PEOPLE. I wouldn't trust them to do the work even if it does get paid for by the home warranty! read more

Poor customer service from Brown's today. We had an appointment scheduled for between 1 and 4 for some electrical work. Wife took vacation to cover for it. Brown's called at 3:45 to say there was no way they could come due to the storm. Why not call earlier to cancel? My company is emergency related as well and we always call at first notice of a cancellation so as not to put the homeowner out any more than necessary! I doubt we'll be using their services again.... read more