I used the internet to do a search for Contract lawyers, and this firm popped up. I called, and when they answered, I told them the above sentence and asked if the internet lied to me, and I was promptly hung up on. Now, I may sound like I am in sales, because I used to be. But I was not trying to reach them about their cars extended warranty - I was calling because I was in need of a contract lawyer.
I called back immediately, and it went to the IVR where it listed different lawyers. I picked one that was on the name of the firm (assuming it was a partner), informed them of what happened, and told them the person answering the phone needed some remedial training in customer service; after all, why hang up on someone when they could be a prospective client?
I received a call the next day, and I believe it was the lawyer that I left a message for. His words: "We do do contract law, but we're not interested in working for you." Apparently, he was offended by my voicemail, claims the person who answered the phone has worked for him for over a decade, and he has never had an issue with her before. Her record has been broken.
Here is the thing. If a company treats prospective clients in this manner, I fear how they treat current clients. We had a few words, and then I promptly told him ORC 2917.21 and hung up. If you don't want to work with me, that's fine. If you want to hang up on people, that's fine too; after all, it is your law firm. However, in this day & age, with social media, reviews are not uncommon; favorable, and unfavorable. While I may not be an "influencer" with millions of followers, if anyone asks me if I know a lawyer - for ANY issue - I will be sure to steer them clear of this firm.
Very unprofessional behavior. read more