"We do it right the first time," but when we don't we're going to lie and charge you for it. A technician (technician 1. I am keeping his name private as I will not disrespect him the way he did us.) came to our house back in January to fix what he thought was the gas valve on our furnace. Upon messing with the furnace, there was a loud pop and sparks. He turns to us and says "I just blew your transformer." He replaced the transformer, told us to order a gas valve and replace it ourselves as it would be cheaper than him replacing it. We did just that. My father came out and replaced the gas valve. That was not the issue. We called the company and told them that Technician 1 did not diagnose the issue right. They sent out Jason. Jason was amazing. He diagnosed it properly, and profusely apologized for technician 1's mistake. 7 months later we finally receive a bill. On the bill Jason's fee was waived, but we are being charged for technician 1's misdiagnosis and transformer replacement part which HE blew. My husband called to question the bill and was treated like the dirt on the bottom of their shoe from the person who deals with billing all the way to the owner. We were told "well you're probably already bad mouthing us." I'm not sure why I would bad mouth a company before trying to fix any issues with said company, but since we've been treated like trash, I will let everyone know of the terrible service we received.
Every professional makes mistakes. Everyone is human, it's going to happen. However, owning up to your mistakes, unlike what Technician 1 did as he lied through his teeth to the owner as well as on the phone with us, and finding ways to improve your skills for the next time is key to becoming a better professional. I hope with this instance, this company can learn to treat their customers with a little more respect, and others can learn from their mistakes versus blaming the customers for them. read more
