when I asked if there would be any counseling I was told now and that now I could go to the ER to…read morebe tested " admitted " very unprofessional and uncaring it's like adult daycare with no prof help and god for us you ask for any - they'll send you off no discharge paperwork needed. the number for their quality control guy for complaints he quit 8 years ago

My wife followed Dr. Kisch here from his Rhode Island office when he left to come here. If you went…read moreby his review alone, it would be 4 or 5 stars, as he has always been very helpful and through. That's the reason he usually runs late. The problems here are multiple. Before we could schedule an appointment with Dr. Kisch, we had to see one of their counselors. No one was set up to take private insurance, and as result ended up having to pay over 200 dollars out of pocket. Another problematic thing is that some of the staff can be less than accommodating, and even borderline passive aggressive. Psychiatric patients are under enough stress as it is, they don't need more when going for help! The chairs in the waiting area can also be very uncomfortable. Five stars for Dr. Kisch, two stars for the practice as a whole. Three stars does it here..

Thoroughly impressed with the professionalism of this office. Providence is lucky to have these…read morepractitioners. Be prepared to park on the street. This building is shared with Armory Realty (and we all know how much I do not like them, because they are jerks.) There are 4 spots that are for Wellness, and they are two in front of the other two--so I am always paranoid about blocking someone in, or me getting blocked in. Parking on the street in this neck of Broadway isn't that bad though.

This was all very efficient. I had a productive telehealth call with the NP who asked and listened…read moreand proposed a sensible course of action. That's really what we are asking for as consumers. So I am quite satisfied.

The staff was very helpful , and took great care of my grandmother . The nurses were very kind. And…read morethank you for the great care

It has been 1.5 years since my Dad passed and it has taken this long to write a review of this…read moreabsolutely horrific "rehab" my father where my Dad spent 5 weeks October 2024 .The care was horrible, the nurses were mean and not helpful at all. The only person that tried was the PT can't remember his name. We pulled him out of there AMA but he was so depressed and was not improving at all. My Dad had bed sores on the both feet and lower back. He was there for rehab after being hospitalized for kidney issues. He was ambulatory and living on his own and driving prior to hospitalization then became quite deconditioned and needed rehab. The food was inedible and the admission nurse even said that. But that was minor to what he experienced at this horrible facility . The real reason I am writing this is because my Dad had weeping wounds on his legs and I came in to see the room full of flies, landing on his legs and food. The Air conditioning unit was not flush in window with big gaps to the outside (by the way it was October) I went to the nurses station to complain and ask for it to be fixed, the "charge nurse" said they would take of it on Monday, I said that is not acceptable, asked her if they had any duct tape or something to fix it, and she said as I walked away "who does she think I am? I am an RN not a fix it person" well I so happen to be an RN employed at a Boston hospital, so I said well so am I and I had packing tape in my car and fixed the a/c unit to secure from outside. the attitude by almost all of the staff was horrific. the case managers and others were not helpful and had no intentions on dealing with these issues. poor care, bad attitudes, disgusting facility that should be shut down by the state! NEVER let you love on stay here!! wish I was able to give 0 stars

They've started using an "AI assistant" to take phone calls and it is an abysmal experience. I…read morecan't get through to an actual human being and nobody calls me back. The useless AI just says it will take a message but I'm convinced that no one is actually listening to any of the messages.

Well run practice group of competent medical professionals and helpful support staff…read more Primary care is facing a crisis. Primary care docs only get paid for about 40% of what they spend time doing. The reimbursement rates for what primary care docs do get paid for are significantly lower than they are for specialists. The economics virtually demand primary care docs sprint through their day seeing as many patients as possible, dedicating as few minutes to each as they can get away with. These structural problems, and other concerns, mean the country is facing a primary care doc shortage of 50,000 practitioners over the next decade. But here in Massachusetts, primary care in has been in crisis for years. If you're reading this review looking for a new primary care doc, you probably already knew that. Pros: Millview Medical, which is a Steward health care affiliated practice group under the direction of Christopher Joncas, MD, employs a small army of support staff to let the doctors do what they are there to do - practice medicine. The staff are generally kind, responsive, and competent. And while that should be the standard, it is, in actual fact, extraordinarily rare. The docs with whom I've interacted all have provided medically indicated and appropriate care - and if that sounds like damning with faint praise - it's not - competence is what I value above all else in a physician. Cons: I'd like to see them adopt the kind of patient portal other health care systems have (Partners has patient gateway, Caregroup has patient site) which allow patients to have access to all of their health records and securely electronic message providers. That is a massive capital expenditure and will, undoubtedly, have to come from Steward - hopefully meaningful use will spur them on to it.

During the time I have been at The Oaks, I find that the majority of staff are hardworking,…read morededicated, compassionate, and personable. Staff become invested in their patients and some will go above and beyond to see their patients do well and ensure they are happy. The interactions tell all. There is no perfect facility whether you seek rehab or LTC, but you will find your second family at The Oaks-from housekeeping, the kitchen, activities, and nursing.

I have had to ask for help from the Nursing Home Ombudsman who works for the Commonwealth of…read moreMassachusetts and Coastline Elderly Services in order to get anything done for my mother at The Oaks, and even she is not able to get them to communicate with me. The latest problem is that they refuse to arrange with HealthDrive, their visiting doctor service, to get new glasses for my mother, despite the fact that I've already taken her to a retina specialist who said she could benefit from new glasses and the fact that I am paying for the glasses out of pocket. In the summer, The Oaks told the state ombudsman that one person would be my contact person for information about my mother. Since Thanksgiving, I have left over a dozen messages for that person and two other employees who said they would help me, and all but 1 call has gone ignored. The ombudsman has reported to me that a social worker stated that I would have to deal with speaking with whomever happens to be at the nurse's station at the moment I call, despite the fact that I have explained I keep getting conflicting information depending on who picks up the phone. Before Christmas, I explained the glasses situation to a nurse on duty, just as they wanted me to do, and she assured me she would have the appropriate person get back to me. No one has. I live nearly 2 hours away and work in a job that only gives me a short window of time to call them on weekdays, but none of this matters to The Oaks. The only thing they are on time with is the monthly bill. Do not waste your money here.