Zero stars. I ordered two sandwiches at 6:04. I was told 20 minutes. I got there at 6:25 and chose two bags of chips off the rack. The girl forgot to ring up the chips. I noticed a sign for kale soup. I asked to add a bowl of soup when she rang up the chips. I stood there for 10 minutes. People walking in behind me got their food and left. A customer came in and got an immediate apology to for the delay. I got no apology. At 6:35, I asked the girl if she could check when my order will be ready. The person in the back said he did not know. I asked why he didn't know, I called it in at 6:04. I had a difficult week. I just wanted to get dinner and go home. This aggravated me. I know there is an explanation. I was not offered one. Just let me know the truth. "I don't know" is not acceptable. I do expect to call in an order and have it done in the promised time. I told the girl I am not upset with her and I apologized. The manager never came out to talk to me. He came out several times to peek at me and disappear. I got more upset each customer that walked in behind me just to walk out with food. I deserved an explanation. The manager didn't care. I saved no time ordering take-out, and that is the point of take-out food. The girl behind the register was nice and the manager could have been more helpful since this was his fault.
They lost a lot more than just my occasional sandwich or pizza order. We have a lot of out of town visitors at work. They always ask advice on where to go for lunch and dinner. Brother Pizza was always on the list. They are removed. They also lost the large work orders we gave them for 10 or more pizzas several times per year. Maybe they are new owners. Maybe they were overwhelmed. I don't know, but they did not handle it well. I was fine until he said he did not know when my food would be ready. Mine was not the first sandwich he ever made; he knows how long it will take. After 6:40 I heard the grill start to sizzle and my sandwich was piping hot when I got it. That tells me they sat on my order not only for 35 minutes, but 15 of those minutes I was standing at the register asking the girl when it would be ready. At one point the girl mentioned someone came in earlier with a big list of orders they need by 7:30. Why couldn't they tell me this instead of "I don't know" when I started asking? I am a reasonable person. All I wanted to know was when the food I ordered at 6:04 and paid for at 6:26 would be ready. When my food was done at 6:48, the manager never said a word to me; he just threw my food at me. This was a good opportunity to save any future business by saying I am so sorry for the delay but we got a really big order and it put us behind. I hope to see you again but he said nothing. I took my order, walked out and threw it away in fear he spit in it. I went across the street and ordered 2 large Greek salads and a bar pizza and those were ready in 12 minutes. I will never go to Brother Pizza or recommend them again. read more