We have purchased three or four beds from these people over the past year or two spent thousands of…read moredollars I wasn't gonna go back to him and I shouldn't have so I had a bed with a 10 year warranty on it. They're not taking care of that the salesman that I had Jimmy Welch made promises they set up delivery 2 nice men came out with the bed didn't install it they were told about a return a warranty. They said it would be warranty, but they couldn't take the bed with I can't put old beds with new beds never came and picked it up. Paid $200 extra for having the bed set up. Nobody set it up. Promises made never kept Keven can't even describe what he is Power hungry idiots I'd have to fire myself if I had them in my business and Mr. Roger I don't know where he is. He's like a ghost. He's not watching over his shop. I go into the Turkey Creek store and Jimmy Welch is sleeping on their beds with his dog in the middle of the afternoon I don't get it absolute worst do not and I mean do not buy a bed from this company at any of their stores go elsewhere go to Ashley go to Knoxville wholesale the best bed they have is a Tempur-pedic bed buy it from them, but don't buy it from the the bed store I'm done. I hope you are.

If a new mattress is in your future, I would like to recommend Wayne Adkins, Sales Manager at the…read moreBed Store in Powell, TN. He helped me with the purchase of a Kinesis latex mattress. First of all, he gave me a call when the mattress went on sale, and continued throughout the sale process, answering my questions with his expertise. He cares about his customers and if you have a problem, he treats it as if it's his own. I would also like to give a shout out to Dillard and Brad, the two young men who delivered the mattress. They were so nice and very careful with the delivery, making sure it was placed just as I wanted before they left. Mr. Cunningham should be pleased to have all three of these gentlemen representing his business. I love my Kinesis mattress! Ann W.

Helpful and efficient staff. Quick delivery unlike mattress firm who we went with originally and…read morethey sold way too many on sale so they kept pushing the date back. Charge for delivery, but at least they bring it in and set it up! Others do not

The store manager, Mitch Hayes, took a lot of time explaining why the mattress I eventually bought…read morewas the right one for me. I have serious back problems, and Mitch knew exactly what I needed. He's been with the company for 43 years (!!), so he really knows the business. I felt very confident that I'd made the right decision because of him.

I had a wonderful experience when shopping for furniture, Brandon was my salesperson…read more I needed to shop for my whole house so I was there all day, nearly the full Saturday. Brandon was patient; he gave me space to shop alone but would check on me often. Now the delivery experience was completely different. There were two men delivering, one was nice the other was rude, deliberately damaged several of my items and when I brought it to his attention he was flip. This individual was in his 50s at least so he was old enough to know better. I would definitely recommend the store and Brandon, but I'd be cautious on the delivery and installation of the products.

Never go to this place .The wrost and cheapest stuff and high pricest.Both a recliner and it fell…read moreapart in 2 years.Thro it out

Went in the Turkey Creek store based on their big 60% off sale. Found a Tempur-Pedic I liked and…read moreasked the price. Lady points to the full price tag on bed. Turns out, the only 60% off item per this lady is a mattress in their economy section. Obviously the piece of crap no-one wants. Pure bait and switch at it's finest. Get you in on their big sale, then sell you the full price items. I will be buying a new bed, just not at Mattress Firm.

Highly recommend coming to this location and looking for Ben Apple if you want to have the best…read moreexperience buying a new mattress. He is very knowledgeable, helpful, and professional when it comes to any questions about mattress's and pillows. We ended up buying a Tempur-Pedic and we love it!

We have done a lot of mattress shopping in the several years we have lived here. We have been all…read moreover Knoxville, at multiple locations. I am so impressed with Chance Duty. He is the nicest, most knowledgeable salesman I have ever encountered. He is easygoing, and there was absolutely no pressure to buy. He took our likes and dislikes and knew exactly the mattress we would like. When we walked out we felt like we have made a friend.

Do not buy these beds. We spent $3,000 on a bed, its already sagging on each sleep side, after…read moreonly one year. Keep looking, but Not these !

This is a cool furniture store then we had to take pictures in front of and really be a part of the…read moreenvironment I thought it was old school cool nice town Square type of place. So we definitely walked in looked at the furniture and had some really good things involved so I'm glad we got the opportunity to see this place

Super expensive and no follow ups for types of Canadel furniture we wanted to order through themread more

After looking at two other mattress stores I found Mike at Bed'r Mattress and he helped me to…read morechoose exactly what we needed. His customer service is fantastic. After the bed was delivered, my husband found it too high on our existing frame, so Mike got someone to come and adjust the legs to the perfect height. My phone calls were returned promptly and Mike's willingness to help was over and above what I've found at other stores. Many places forget about you once they've made the sale, but not so at Bed'r Mattress. I highly recommend this store.

Micheal T- delivered my boxspring today and he is a very nice guy. I would recommend him and go…read morecheck Bed'r Mattress if they need something or at least he is willing to help. Thank you very much Micheal, appreciate your assistance and delivery of the item quickly.

I purchased a Natural elements 12" king size mattress a year ago and have to say, disappointed and…read morewaste of savings. I was told to purchase the "Dream Guard" mattress protector to apply a 10 yr warranty to ma mattress for all stains, damage, dipping, etc... now I contact American Freight and dream guard and neither or provide warranty for that. So what did I purchase? A lie? I feel robbed because a mattress is more than $1000 and now that it's beyond uncomfortable to sleep on after one year, no one wants to take accountability for the bad mattress.

Bought a washer dryer and refrigerator. The washer sounded like a machine gun when we got it…read more Definitely was not tested in advance. Also didn't have any feet on it We couldn't return it because we bought it in the height of Covid and they only delivered to driveway and would not pick it back up. At the time I was working in another state and had to make a trip home just to set it up and could not come back to return it. We thought because we got the extended warranty it wouldn't be a problem. Well two years later and several service appointments we are still stuck with a washing machine that sounds like a small arms assault when it spins up. Last tech told us to try and sell it and buy new and not #maytag. So wouldn't suggest buying it unless you can test it and don't bother with the extended warranty. You will just get headaches and wasted time.

Service was terrible Man didn't even get out of his chair as…read morewe were walking around taking a look at beds Maybe young people can't afford beds!

The service after purchase is a problem. The store referred me to the manufacturer. Still no…read moreappointment for them to check my mattress.. I was told they would call me back. No call. Won't buy from Ned Store again. Or recommend them to others.

My wife and I I've been shopping for mattresses 4 weeks prior to walking into Mattress Direct, and…read moremeeting a fine young man named Tyler. He was able to give us very knowledgeable advice different mattresses, Styles, types, Etc and the pros and cons of each type. Even when giving recommendations, he did not try to upsell as to the most expensive mattress like many of the other stops have done. We found a perfect mattress, in which he delivered personally the next morning, which was a weekend no us, and came inside and helped install the frame Springs and mattress. Shopping here, was one of our greatest consumer buying experiences in our lives. Trust us, you will not be sorry if you visit the store, and you will be ecstatic with the amazingly decent prices as well, we saved over $800 plus received fabulous gifts such as custom pillows with our purchase! Tyler, our sales representative, was one of the most knowledgeable, pleasurable, and comforting sales representatives I have ever met, and I work in the sales field

OK first of all when it's time to look for a mattress it is not easy,you lay on so many different…read moreones it's hard to pick out something that might be comfortable for you but maybe not for your mate. We walked into the store we were not pressured but we got a lot of different information on different kinds of mattresses. We didn't have much luck at this location I think we need to sample a few more different kinds of beds before we make our decision. We thought the prices were a little high here but the man was very nice and helpful.