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    Brotherhood Installation

    1.0 (3 reviews)
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    Services - Brotherhood Installation

    Countertop installation

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    2 years ago

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    2 years ago

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    3 years ago

    Did not honor contract. Still have same issues I had before I hired them to be fixed. Roof leaking and some plumbing issues. Out $4,000.

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    Mountain Empire Stoneworks

    Mountain Empire Stoneworks

    (4 reviews)

    I purchased $3,850 worth of quartz bathroom countertops and 3 sinks for our Asheville, NC house…read more The saleswoman was very nice at the Asheville store, but really was not very clear on what my responsibility would be regarding the 3 sets of faucets. I thought they would remove the existing ones (that would have to be done to install the tops) and just place the new ones I bought in place, but not hook them up. That is something you need to really understand if your project involves plumbing fixtures. Prior to the install after we had one person measure for the pricing, another person came out to re-measure, take pictures of the bathrooms, etc. The install was scheduled for mid-afternoon on Feb. 6th. The 2 installers show up at around 5 pm after I had to call several times to find out what was going on? The installation started out OK until they got to the main bathroom. The mirror had clips on the bottom, so that presented a problem that I guess the person doing the final measuring did not pass on to the installation folks. So, additional cutting, and a big mess, ensued. The job was not finished until about 9pm! I talked with the company manager, and his response when I asked for some compensation for their installation mess up, his response was No Way! I will say the final product looks great, but the installation process was a mess. Use this company carefully.

    By far the largest selection of slabs in the area. The install went well and the finished product…read moreturned out great. Everyone was very friendly and the turn around time was super fast.

    Justice Stoneworks

    Justice Stoneworks

    (2 reviews)

    We bought quartz countertops from then and they installed. We had a back splash from previous…read morecountertops and they knew that when they came and measured them. They installed and we noticed after they left large space between countertop and the backsplash and several chips out of the quartz. I called the company and they sent the installers back. They said they would discuss with their boss and get back to us what they could do to fix it. We didn't hear from them so after four business days we called them. Owner had an attitude said our walls weren't straight. My husband asked the owner how many perfect walls he had seen. His answer was none. Which is true that is why we assumed they came and took laser measurements to insure a custom fit. The owner blamed the bow in our wall and took no responsibility and refused to fix the problem. My husband is a contractor so he knew that was not a good excuse. the owner hung up on him. I called back and asked why they didn't tell us they were having a problem getting it to fit to see what we thought and he hung up on me too. I definitely would not recommend these people!

    Justice Stonework's gets an A+++ from me! They are friendly and professional from the sales…read morepersonnel to the installers. They have a beautiful selection of stone to choose from that will fit most any budget. I'm extremely impressed with their craftsmanship; pre-cut to fit perfectly; smooth, shiny surfaces; level, tight, unseen seams. This area is fortunate to have such stone craftsmanship available! They show up when promised, prepared, clean and efficient. I can't say enough about these folks other than we're lucky to have them.

    Preston Woodworking

    Preston Woodworking

    (1 review)

    We originally purchased quartz countertops through Home Depot in Hendersonville, NC who then…read morecontracted with Preston Woodworking. We were given a 4 week time frame for completion, but it was a full 10 weeks before the counters were ready to install with no word from Preston or Home Depot about the delay. Unfortunately, the original template was done incorrectly and the stone cut incorrectly. The seams on the upbar and lower counter did not match, nor did either one match the corners on the wall. Nevertheless, the installation crew spent a full day installing it and tried to pass it off as acceptable. We immediately contacted Home Depot who then contacted Preston to fix the problem. It was several days with no contact from Preston. We tried to contact the manager of the stone department, but never did hear from anyone from Preston until they sent the owner of the installation company and someone to re-template. The templater pointed out significant errors in the original template and criticized the installation crew for knowingly installing an improperly cut stone, yet they sent the same company out for the second install. It was another 7 weeks after the original installation before the counters were re-done for a total of 4 months. Not once during the entire 4 months did ANYONE from Preston management contact us, even after multiple emails voicing our complaints with the quality of work and the extended delays. The second round produced a barely acceptable final cutting with a sloppy installation of the sink (glue seeping out from behind the caulking as it dried) which my husband had to repair. We tried to pursue a discount to compensate for the extended delays, poor quality work, and multiple days off from work to deal with correcting the problem, but again we got NO response. Home Depot finally was able to get them to agree to an insulting $300 discount, which amounted to less than 10% of what we paid. Take your business elsewhere. This business uses incompetent crews and there is no customer service to fix their sloppy work.

    From the owner: Preston Woodworking manufactures and installs commercial and residential cabinets and countertops…read more We are a company of creative designers, skilled craftsmen, and conscientious customer support personnel - all dedicated to fulfilling your cabinet and countertop needs with superior quality and gracious service. We are the region's top fabricator and installer of granite countertops. No other company located in the Tri-Cities, Tennessee region can match our in-house facilities to create the precise style and quality you want for your home or business. If you want to eliminate the middleman, this is the place to start.

    The Window Source of the Tri-Cities - Let us show you how your view can be enhanced!

    The Window Source of the Tri-Cities

    (3 reviews)

    I can not rate the quality of the work done by this company as we were unable to obtain a quote. I…read moreinitially called The Window Source and scheduled an appointment to obtain an estmate to have an exterior double door replaced with a patio door and to have an exterior door to our deck replaced. I received a time to meet with Justin their "design consultant". The morning of the appointment Justin called to say his car had broken down on the interstate and he would call to reschedule. Then late that afternoon I received a text asking if he could call in 15-20 minutes to which I said was fine, but we heard nothing more. The next morning he called and set up a new time and he followed through. He measured the doors we wanted replaced, but actually spent more time speaking badly about a competitor and his experience with them than he did our doors. He said several times he would have a quote back in our email with 1 1/2 hours. Again nothing further. The next morning I emailed advising him I was just following up and assumed he had been busy. Late Wednesday night, I received this five word email "You should have the quote". Obviously we didn't have a quote or I would not have emailed him and his response is at best unprofessional if not down right rude. Naturally The Window Source in no longer in the running for our business. Hopefully this sales consultant serves your needs better than he did ours. All he did for us was waste our time.

    I recently had replacement windows put in my house by The Window Source and they look fantastic…read more The large arch window they installed is nothing short of stunning. Daniel and Blake Mullin, a father & son team, did the installation. Their work ethics and craftsmanship are something you just don't see much of nowadays. If you get either one of these guys to install windows for you, consider yourself lucky. Dwayne the sales representative/owner went above and beyond explaining all my options and what would look good and what wouldn't and then explained why it would or wouldn't look good. It was a good experience from beginning to end. I would highly recommend them. Randall F. Kingsport, TN

    Brotherhood Installation - windowsinstallation - Updated May 2026

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