I was referred to Miller Chiro for physical therapy and usually don't leave reviews, but I felt it…read morewas important to share my experience.
My appointment was scheduled for 11:00 AM. I arrived early at 10:25 AM and didn't leave until 12:25 PM. I was there for two hours, and the majority of that time was spent filling out paperwork and waiting.
The front office staff were pleasant and courteous.
When I was finally brought back, I was examined by a man who never introduced himself or explained his role. During the exam, he made comments about how some of the staff there need to "learn how to spell," which felt unprofessional. The exam itself was brief--he touched my back in a few places and ordered treatments including ultrasound, what seemed like electrical stimulation, and massage gun therapy. Those treatments lasted about 15 minutes. The staff member who administered them was kind and professional.
After that, I was finally taken to physical therapy, which was the primary reason for my visit. The physical therapist instructed me to do two simple stretches, then walked away and sat scrolling on his phone. When I asked how long I should hold the stretches, his response was, "Whatever feels good."
He then gave me two more exercises and again walked away to continue using his phone. He never observed my form, offered guidance, corrected technique, or engaged in any meaningful way. At one point, from across the room, he simply said, "Okay girl, that's enough," while continuing to scroll.
I had to walk over and ask if I was finished. He told me yes and said to take my slip and check out. Since it was my first visit, I had no idea what "my slip" was, so he handed me my paperwork and I had to find the checkout desk myself.
Overall, the staff at the front and treatment area were pleasant, but the actual physical therapy experience felt inattentive, unprofessional, and disappointing. As a first-time patient seeking care, I expected more guidance, engagement, and respect.
Needless to say, I will never return again.
