The hotel is aesthetically pleasing and maintains cleanliness, but it is imperative that the staff undergo comprehensive training, particularly the head manager. Despite her position as the head manager and overseeing all aspects of the hotel, she exhibited a lack of awareness regarding the website's daily housekeeping policy. She expressed ignorance about the significance of this policy and its presence on the website, as she did not create it.
Furthermore, her behavior was characterized by rudeness, resulting in the manager hanging upon my wife's call. Given our frequent travel, at least 30 to 40 times annually, it is disheartening to witness such incompetence from a reputable establishment like this one. It is evident that leadership plays a pivotal role in the success of any organization, and the absence of effective leadership can lead to the incompetence of those responsible for tasks such as housekeeping.
While I have encountered both rudeness and incompetence in the past, it is not a common occurrence. However, the combination of rudeness and incompetence, as exemplified by the head manager's actions, is concerning.
Typically, we reside at the Holiday Inn located directly across the street, despite the fact that the rooms are slightly older. However, the staff is significantly more professional, and their housekeeping is daily, as advertised on their website. Whenever we require assistance, they have consistently been willing to accommodate our requests. The sole reason we did not choose to stay there for the past few days was because they were fully booked today. This was the first day we had booked a room there. I actually informed my wife that I believe we should start staying at this hotel because it is more comfortable, but that was before we met the manager, who was extremely rude from the moment I entered the establishment.
Therefore, if you are seeking a hotel with a friendly and attentive staff, I recommend booking the Holiday Inn Express across the street. If you prioritize having a manager who is professional and courteous, the Holiday Inn is the better choice. read more