Two years ago my elderly mom had two women from Home instead stay all night with her so I, her…read morecaregiver and daughter, could sleep. When I got up on the morning of February 9, 2019 they said your mom didn't move all night, and left. When I checked on her she was gone!!!! Why didn't the women from Home instead wake me? Bad company, don't trust the workers will care. I couldn't even say goodbye to my mom, or hold her dear hand

The people at Home Instead were very helpful. My Mom has Parkinson's and needs to be cared for to…read moregive my dad a break and to provide the kind of care that dad is not able to give mom. I called and they provided their services in an organized and timely fashion. We had a caregiver that meshed with my mom in what felt like minutes. They continue to track mom's approval of their staff member and the staff member that is looking after mom is exceptional. I am able to contact the owner and 2 other managers at all times. They are all very polite and attentive. Service has been second to none. Well worth every penny. When Mom is happy, everyone is happy.

WAKE FOREST location Patrina Powell. Scheduled an interview and they were not on time for my call…read more Then they called after I emailed just for them not to respond. Then, I called and they said that they would call back. Time is valuable and if you do not treat your possible employees right, how are you able to treat your patients right. Do not work here, do not receive care here, do not call here because exceptional care starts with treating ALL people right in general.

If you are considering this company please do yourself what could be a lifesaver for your loved…read moreone(s) and DON'T. Cathy Kirk started this franchise with ZERO experience. Go ahead, google her name. She worked in automotive sales prior to opening Executive Care. Here's what the company states: "We offer a 100% satisfaction guarantee and never lock you into a contract. If you are not completely satisfied with the care we provide and if for any reason you want to change a caregiver, we will do so at no charge until you are completely satisfied!" NOT TRUE. I wish I could post pictures of the workers smoking in the patient's home. Workers are more like bad babysitters with NO experience with Alzheimer patients. There is no interaction with the elderly. You call Cathy and she doesn't answer nor does she return calls. So how can you tell her you are not satisfied if you can't even speak with her?! This is also (in part) of what the main office/corporate has on their FB page: "Simply put, you should avoid companies with bevvies of bad reviews or high-profile lawsuits-neither of which you'll find attached to the Executive Care brand name." Part of this is true. YOU SHOULD AVOID THIS COMPANY.