Quite possibly the rudest unwarranted customer service I've ever experienced . The owner was asleep when I walked in. He woke up when her heard the door shut. I told him I had a couple of buttons on my coat that had become loose and one that needed to be moved, then asked him if he offered that service. He looked at me like I had 3 heads and then said "I guess. It would take ten minutes." Noticing that he was upset by my request, I said "Do you offer this service or no?" He sighed and said "If that's what you want.". I said "Well, you don't look like you want the job. Do you want to do it? He responded "Well ya it's my business so why not?" He then lay my jacket down on the counter and let out the biggest sigh. At this point I was mad so I said "Actually let me see my jacket for a sec. I need to get something out of the pocket." I had to ask twice because he questioned why I would need it. Once I got the jacket from him, I said "I'm not giving you my business. The way you just treated me was ridiculous." He threw up his hands and walked to the back of the store as I exited. I strongly recommend avoiding this company. Definitely not the type of small business that deserves support from our community. read more

They seem to be closed more then open with there posted hrs of service I've been trying to get my property for a few months now unsuccessfully as I work past there closing hours and Saturday is my only time and every Saturday it's says open from 10am - 3pm no answer at all I fear my property is now gone as unclaimed items wtf read more

Rudest customer service ever. I got my shorts alerted here and wanted to check if it's to the size I liked. The Asian guy told me I can't do that and asked me not to come back again. So rude. Not going back here ever again. Save yourself! read more

I took my designer leather jacket for dry cleaning. He advised that it would cost 70 dollars. As it was an expensive jacket he assured me that this was a very good dry cleaning service and it would be worth it. What a mistake!!! I wish I had seen the prior review prior to taking in my jacket. When I went to pick it up I looked at it and noticed that there was still marks left on the jacket and the collar had somehow been stretched out, the back of the jacket was buckling weirdly and it looked different shades! When I pointed it out, assuming he would say not to worry we will resend it. He started yelling at me! I couldn't believe it! He didn't even want to hear it. He started slamming the counter and I asked him repeatedly to please stop yelling and discuss it. When I went to hang it up, he started pulling on the jacket, screaming I had to pay! Of course I was going to pay. What am I, a criminal? I waived my debit card and said I will pay but he better take his hands off my jacket, crunching it up. I told him I would call the police if he did not stop yelling at me. He didn't care. I paid for my jacket and told him I would be contacting the better business bureau and whom I ever I could. I asked him whether he thought 70 dollars was cheap and that the coat should be dry cleaned properly,( actually I'm afraid it won't go back to normal), he said he didn't care. Too bad. I left, I called my husband who took my coat back. When my husband went in, he for someone reason was not as brave and did not yell but would not listen to him and proceeded to go to the back of the store. My husband asked him if he was yelling at me, his wife, he proceeded to ignore him and then say if we needed help we should call the place where he sent it. My husband told him he was to call. He did so reluctantly. I need to bring the coat back there, which I'm afraid to do. I'm going to call the place he sent it myself, but I do not believe it will be fixed. The point is that this man is verbally abusive to women and doesn't treat women with respect. He should not be allowed to own a business and I will be contacting the Brooklin /Whitby Business Bureau. I cannot believe that this man felt that it was o.k. to be verbally abusive to women, and not care that he literally was screaming and slamming his hands down on the table trying to intimidate me. I'm happy to see the prior complaint as it validates what I'm saying. I don't care about the $70, because a $800 jacket has pretty much been ruined. He is a thief and should be closed down!!!!! read more

I took a cream trench coat with brown geometric pattern to this dry cleaner. It came back PINK. Owner claims this is impossible even after showing images of the before as he had asked. He is taking no responsibility and only yells at us as though are making this up. BEWARE of this dry cleaners shoddy business practice. I have had this coat dry cleaned numerous times at another dry cleaner in Whitby without issue. read more

If you value your article of clothing or any other precious materials that require dry cleaning "Brooklin dry cleaners" refuses to compensate or even take responsibility for misplacing articles of clothing under their care and supervision read more