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    Brooke's Innovative Services

    3.0 (2 reviews)
    Closed 10:00 am - 3:00 pm

    Services - Brooke's Innovative Services

    Group fitness

    Therapeutic massage

    Virtual fitness classes

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    11 years ago

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    Club Pilates

    Club Pilates

    3.0
    (4 reviews)
    5.5 mi

    Fees! Fees! Fees! If you dare make a mistake you will get a fee! $20 No Show fee. $15 Cancellation…read morefee. I showed up on time to a 4:30pm class, forgot my special Pilates socks, and I'm told by Megan at the front desk, I will be charged a $20 No Show fee, even though I'm present. I had to buy a pair of socks for $16 or go home to get them. I did, and now I'm 10 min late, and Megan at the front says she can't let me in the class, if you are more than 5 min late. Unbelievable! I appreciate Pilates and it's been a long horrific road healing a leg break, but if your life is not exactly the same, with the exact same schedule, no changes w family or something happens that's different in your schedule, you will make a mistake and stack up fees. You have to buy the $199 unlimited pass or you won't get into classes. So it's $199+ fees, so it's actually quite expensive. Club Pilates is all about business & getting sign ups, and charging fees, versus a focus on health and wellness of people. Megan was nasty and being present should not invoke a $20 No Show fee. Instructors have been moved around and brand new ones have started which have caused minor injuries, like strains, since they don't explain or provide detailed instructions or alternative movements or work an area or muscle too hard. Best instructors like Morgan, Cheryl, Kylie, Shelly, are rarely there. I'm letting the owner know, this business model sucks!! It's not flexible and humans do make mistakes. Update: I asked to speak with management, at the club and by email, and instead they communicated by suddenly cancelling my membership & 2 weeks of bookings by text! Without a conversation! I asked for a refund as I no longer have access to classes I paid for, and they did not provide one. Do not support this greedy owner!

    If I could give zero stars I would!!! Please save yourself and don't get sucked in by this place…read moreits horrible!!! I had a horrible experience with customer service after a year of going here. I didn't feel like I was getting anything but anxiety, so I decided to cancel my service. However, they are still trying to make me pay. It seems their business model relies on charging people who want to cancel, forcing them to make more payments instead of allowing a cancellation. This practice should be illegal! The people here are unprofessional, and they do not create happy customers who want to return. This is the worst place you could possibly go; they are fraudulent on many levels. They refuse to let you cancel by telling you that you have to do certain things first.

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    Brooke's Innovative Services - massage_therapy - Updated June 2026

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