If I could give it a negative rating I would.
ABSOLUTELY HORRENDOUS FACILITY.... they have quite numerous issues there....starting with severe staffing shortages, which manifests in many problems in other areas. They are definitely understaffed, and have been as long as I have been going in there. They don't have nearly enough so-called "care givers" to take care of all the responsibilities to their residents....and ALL of the C/G's there have admitted this to me. This is despite that management vehemently denies any short-falls. Seeing this is VERY obvious - it shows up in just about all aspects of the daily activities. As a result response times to the resident elders is much delayed and/or C/G's leaving before the task(s) is/are finished, leaving residents frustrated; For those residents that don't eat in the dining room but rather eat in their rooms. they have to wait until dining room service is over with, THEN get the "to-go" meals delivered - quite often getting their meals delivered cold and WAY after the meal times. The "management" has always vehemently denied that they are understaffed, but there are examples after examples after examples - some stated here, for instance, my Mother pushes the call-button for bathroom assistance, a C/G arrives, when they get there only staying about 1 minute or so, puts Mom on the toilet, then before the job is finished, says she (the C/G) has to go tend to something else in another room, but "will be right back". Almost an hour later Mom is still sitting on the toilet. When confronted with this, the C/G winces, and says "oh so sorry, I got busy with other things and forgot". The C/G's themselves admit it - heck, the situation makes it much more difficult on them! Heck, Ray Charles could see that they are under-staffed. And why management continues to deny the obvious is anyone's guess (yes, it's financial, less spending = more profits) all at the expense of good and proper service to the elders.
In another example, yesterday (April 21, 2026) at 11:10 a.m., a care giver arrived, asked Mom if she wanted to eat in the dining room or here at her room. She suggested that Mom go to the DR, and Mom agreed, and C/G said she'd be back in 15 minutes to take her there. The care giver didn't return for over 2 hours, until 1:15 pm and with a "push-carted" lunch plate. When asked why she didn't come back as she earlier said, she said she was very sorry, but that she got busy with something(s) else and forgot. And the list of examples goes on and on and on and on. BTW, the lunch plate (hamburger and fries) was COLD when it arrived (thank goodness I bought a microwave for her, lest probably most/all of her meals would be cold.
In other cases, they hire caregivers without experience, without giving any training, and/or from other countries, who do not speak English well, are from countries with big culture differences, and do not know their craft - nor do they get training before being set loose in the facility. One morning almost 2 months ago Mom had fallen onto the floor, and one so-called caregiver violated proper procedures by (at least 2 c/g's should be there to get a resident up and off the floor), however this gal, on her own, winched-up Mom from the floor by herself - and it looked more like a calf-roping at a rodeo. This was a very very risky action (see attached video from her room's security camera of this event).
In another case, there were several large ant hills being built in Mom's room - beside the HVAC unit on the floor (see other feedback file). Another bad feature - the dining room serves poor quality meals too often - too many times it's just cold cut sandwiches and potato chips. Also, loud verbal in-fighting among some of the caregivers. Make your own mind up if this is where you want your loved one. read more