Brookdale Mandarin, formerly: Emeritus at Mandarin, https://www.yelp.com/biz/emeritus-at-mandarin-jacksonville is where my mother and I decided she should be in order to make sure she was safe from falls and such.
We were informed by an outside, third party, that for the services rendered, this is the best value in Jacksonville, which may be but, my opinion is....family needs to be very involved and engaged with the facility.
She was there when it was Emeritus and for about a year after Brookdale took it over.
While the "core" staff of caregivers stayed the same, there was a "shake up" in the front office and it was noticed by everyone....not only the personnel (employees), but by the residents, families and in the way things were ran.
The building is "dated". Prior to assisted living, this was a senior living facility so there is a kitchen area in every apartment. This is a huge waste of space if the resident has no intention of cooking.
The staff, as a whole were accommodating. There were several stand outs within the aides, maintenance folks and nurses.
I'm giving this location a 3 star simply due to the business office. When your loved one is in the hospital or rehab for an extended time, it is very painful getting the refund due to them for the time that services were not rendered. read more