Thank you for taking the time to respond to my review on google. Unfortunately, your reply has…read moreadded to the discomfort of my experience rather than helping to resolve it. As someone who works in management and customer service, I was hoping for a professional, empathetic, and apologetic response that acknowledged my concerns. Instead, the tone of the response felt defensive and dismissive, which was disappointing. My original review was written professionally and with the intention of voicing my experience in hopes of constructive improvement. I have nothing personal against anyone at the clinic. However, being met with hostility rather than understanding does not reflect the level of care, respect, or professionalism patients should expect--especially in a healthcare setting where feeling safe, heard, and respected is essential. I would also like to clarify the statement regarding my insurance. I was very clearly informed that I was waiting due to a clean room, not because of insurance-related issues. Referencing my insurance instead of acknowledging this miscommunication further demonstrates a lack of accountability. Additionally, mentioning having a biracial child does not negate or invalidate my experience. While representation and inclusivity are important, that statement raised additional concern, as it does not address the issue at hand and should not be used as a defense against a patient's lived experience. There are many free and accessible resources available that offer guidance on responding to reviews from a professional, business-oriented perspective rather than from a place of personal emotion. Utilizing such tools could help ensure future responses are constructive and aligned with best practices in patient care and customer service. I am sharing this feedback not out of malice, but in hopes that the clinic will reflect, take accountability, and move forward in a way that ensures all patients feel understood, respected, and safe.

Love Black Oak Clinic, Megan Black is so inviting and knowledgeable when it comes to cosmetic…read moretreatments! I always love how it turns out. So happy she's here in Broken Bow!

The service and care is excellent here. They work with Simpson's Pharmacy or your local hospital…read morepharmacy quickly to get your prescriptions to you!

Visiting from out of town, our toddler got bit by something and it swelled up. They had us in and…read moreout as a walk-in in 15 minutes. So nice, pharmacy attached next doors. Great people and service!

This place was on another level. I've had massages on every…read morevacation, retreat, time away, hotels, resorts, and with my home town locals. This was unparalleled. We were greeted and immediately ushered to our fabulous, huge room that was so cozy and inviting. Our therapist, Ashley was so sweet and thorough. She explained everything we would experience and ask if we were comfortable with everything we would receive. Down to the smells, oils they used, and scrubs. The beds were warm and had music piping inside them. It was heavenly! Thunder storms playing and this light sound coming through the beds. Massage tables in general are uncomfortable! These were full beds that were super comfortable. Started with a hot oil and head massage-it was super relaxing. Then, scalp massage was incredibly satisfying. Next, was a facial massage and clay mask. Face massage opened up all of my sinuses, also unplugged my ears. It was euphoric. After the mask was applied, face was wrapped in a hot, eucalyptus and spearmint towels. Mouth and nose were fully exposed. Then started the neck and upper back massage which we had a full body scrub on back, legs and feet. Our legs and feet were wrapped in hot towels. Ashley worked hard on the arches of the feet. Hot stones were applied all over the body. Very relaxing. After massages were over, we were provided slippers, a soft robe and escorted into a quaint, living area, where we were brought a hot fudge, brownie, chocolate covered strawberries, and cucumber, and lemon water. The house was beautiful, secluded, calm; the living area had a permanent Christmas tree! I love Christmas with all my heart so this really got my endorphins going! We will be back on our next visit to Hochatown!

Wife and I celebrated our 5 year anniversary here today. Annette was our therapist and she did an…read moreamazing job. We elected the 2.5 hour single/double. Allowed for some great relaxation between massages. Very professional. Very clean. Absolutely worth the trip just for this. Highly recommend.

I would give this place a zero if could the ladies that check you in are very rude as ever in…read moreother words they treat you like shit The waiting for someone to see you is slow they have let Two people die in the waiting room and they could have cared less so if you was to live I suggest that you go to Paris or texarkana to get help

I had to take my son to the er his face was swollen the nurses did a great job I would give them 5…read morestars but as for the Dr he was very rude and didn't really want to hear what I had to say he didn't even touch my child just examined him from afar and then told me he just needed some antibiotics and sent us home mccurtain memorial just needs better doctors and to study home on how to treat things differently there more of a patch me up station if you have anything major I suggest you go somewhere else

Best doctor in the county, hands down! Lauren Roberts really cares about her patients and takes the…read moretime to see what you need, whatever the case, mental or physical. I wont go to anyone else as long as she is in practice. I also recommend sending any of your love ones there. Just one visit and you will see how she is a grade above the cut!

From the owner: I offer Primary Care (all ages), Functional Medicine options, IV therapy cocktails, Hormone…read moreReplacement (male and female), Weight Loss options, Infertility Treatment, Women’s Health, and treatment of both Acute and Chronic conditions. I am accepting AETNA (Medicaid&Medicare), AARP, Mutual of Omaha, Cigna, Old Surety, Healthchoice, UMR, Humana(Medicaid&Medicare), BCBS, Tricare, Soonercare, Basic Medicare, Simplan(Multiplan), United Health, Kempton, and OKComplete Medicaid. DOT physicals coming soon!