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    Broken Bow Nursing Home

    4.0 (1 review)

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    2 years ago

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    Black Oak Clinic - Megan Black APRN C-NP Nurse Practitioner

    Black Oak Clinic

    4.4(7 reviews)
    0.6 mi

    Thank you for taking the time to respond to my review on google. Unfortunately, your reply has…read moreadded to the discomfort of my experience rather than helping to resolve it. As someone who works in management and customer service, I was hoping for a professional, empathetic, and apologetic response that acknowledged my concerns. Instead, the tone of the response felt defensive and dismissive, which was disappointing. My original review was written professionally and with the intention of voicing my experience in hopes of constructive improvement. I have nothing personal against anyone at the clinic. However, being met with hostility rather than understanding does not reflect the level of care, respect, or professionalism patients should expect--especially in a healthcare setting where feeling safe, heard, and respected is essential. I would also like to clarify the statement regarding my insurance. I was very clearly informed that I was waiting due to a clean room, not because of insurance-related issues. Referencing my insurance instead of acknowledging this miscommunication further demonstrates a lack of accountability. Additionally, mentioning having a biracial child does not negate or invalidate my experience. While representation and inclusivity are important, that statement raised additional concern, as it does not address the issue at hand and should not be used as a defense against a patient's lived experience. There are many free and accessible resources available that offer guidance on responding to reviews from a professional, business-oriented perspective rather than from a place of personal emotion. Utilizing such tools could help ensure future responses are constructive and aligned with best practices in patient care and customer service. I am sharing this feedback not out of malice, but in hopes that the clinic will reflect, take accountability, and move forward in a way that ensures all patients feel understood, respected, and safe.

    Love Black Oak Clinic, Megan Black is so inviting and knowledgeable when it comes to cosmetic…read moretreatments! I always love how it turns out. So happy she's here in Broken Bow!

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    Black Oak Clinic - Megan Black, APRN CNP (Nurse Practitioner and Owner)

    Megan Black, APRN CNP (Nurse Practitioner and Owner)

    Black Oak Clinic - Chelsey Donaldson, LPN- Staff Nurse

    Chelsey Donaldson, LPN- Staff Nurse

    Black Oak Clinic - Alicia Monk, front office manager.

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    Alicia Monk, front office manager.

    Broken Bow Nursing Home - health - Updated May 2026

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