An employee at this facility, almost a year ago, choked my dog by pulling him back and upward when…read morebringing him out to me. My dog immediately choked up kibble, and within about 30 minutes of getting him back to my hotel, I had to request input from my vet back home and immediately take him to the ER Vet where he had to spend the next almost two days. He had aspiration pneumonia. They of course denied the entire thing and when I went in to view the camera footage they had, they had a clip of the footage that was about 1:30 seconds long that had been cut to not show me going over to my dog where he has choked kibble up. I called immediately when I got to the hotel room, as I didn't want to react immediately due to the emotion involved. They of course have denied everything. I've stayed quiet about this incident for almost a year now because I honestly thought maybe they'd own up to their (maybe) mistake and do what was right and help cover what I had to pay for. I am active duty military and have to travel to Lexington frequently for clinical. I trusted this business with my furchildren and they failed. I just truly hope that next time this happens, the outcome isn't different. Had I waited until the next day to take my pup to the vet, he most likely would not have survived. Within hours he was on oxygen at the ER vet. I've been dealing with their insurance company since January and they will not be covering anything. This is honestly, the outcome that I expected, as both Uptown Hounds and The Hanover Group did not display much professionalism. The worst part is, they won't even refund me the amount of services that I paid for and will never receive for my dogs. I truly hope no one else has to deal with this situation.

I take my dog to Uptown for both grooming and boarding. It is on the pricier side, but that is…read moretotally worth it for the peace of mind I have while he is staying there. The staff are so kind and flexible with travel changes (if you need to pick up earlier or stay an extra night) which is really helpful when flying. They have a great pre-check feature where you can give a lot of detail on your dog's stay. I typically send toys that I don't mind losing just as a precaution, but they've never lost anything I've sent with my dog and everything comes back neatly packed in his bag. I don't worry about my baby at all while he is at Uptown.

We have two cats who are now 8 years old, and we've been using Sam and Sarah's company since they…read morewere kittens. We absolutely love them and their entire team of professional pet sitters. Zach has been with the company for years, and whenever we see his name on the schedule, we're thrilled because we know we're going to receive one of his wonderful updates. His visit summaries read like a story, and sometimes even a song. He is an exceptional pet sitter, and honestly, the entire team is fantastic. Knowing our cats are being loved and cared for by Critter Sitters gives us complete peace of mind whenever we're away. During our most recent trip, I added an outdoor cat to the schedule just a few days before we left. To their credit, they didn't hesitate. They simply added the extra cat, and the cost didn't even change. The service is incredibly affordable for everything they provide. It costs far less than boarding, which would be both expensive and stressful for our cats. They even send photos of our pets during each visit, which is such a comfort when we're away. Beyond caring for our cats, they also bring in our mail and put our trash out on collection day. It's those little extra touches that make such a difference. We feel incredibly fortunate to have found Critter Sitters. They have cared for our pets for years, and at this point, they truly feel like family. I cannot recommend them highly enough. You simply can't go wrong with this company. They are outstanding.

We've used Critter Sitters for well over a year now. For short visits and long timeframes. They are…read moreextremely reliable and have been great with our two dogs. I love knowing we don't have to worry about our pups when we are gone, communication from each visit is appreciated, and that they are in good hands. Highly recommend Critter Sitters of Lexington!

Chevy Chase I can not thank you enough for taking the best care of my dog. You were friendly, got…read moreme right in, and took great care of my best friend. Thank you for being there! The best care :)

Used to be the best now the worst. Since new ownership, you can never get through on the phone,…read morethey up charge for everything and are inflexible with treatment. I have had several animals vetted there prior to change in ownership and they were wonderful. Even helped me with my semi feral cat who gets bad allergy breakouts. They vetted him by picture and it worked. Otherwise, I have to trap the poor kitty with a coon trap. New vet won't prescribe the medication (saying it's illegal / a steroid) unless he is seen. Won't to do it with pictures even though we've been treating him for years this way (he's indoor for 9 years but still won't be picked up). So the cat gets to suffer OR be mentally anguished by being trapped. I guess the original vet wasn't worried about jail time. He was worried for the animal. Will be taking ALL my animals elsewhere going forward.

Julie is the sweetest and sends photos daily, which we love. We also always have the most…read moretired+happy dogs coming home. I cannot recommend her highly enough. I promise that you and your pets will love her.

I used Wagging Tails for our cat while I was out of town. He had to be given medicine and insulin…read moretwice a day. They were extremely responsive and loving to Mr. Widdles. I was sent pictures of him which helped me to know that he was doing good. I highly recommend the services of Wagging Tails.

I am so happy I found Marlize and K9 Safari! We did a meet and greet at her place and it is…read moreamazing! Her property really shows how much she cares about the pets she takes in for daycare and overnight. She does pick up and drop offs conveniently located off I75. Her prices are very reasonable and it's much much better then traditional boarding places. Here the dogs are out majority of the day playing and being dogs! I will not take my dog anywhere else! Thank you Marlize!

We have been using K9 Safari for several years now and our dogs absolutely love it there. We…read morediscovered K9 Safari when searching for a place that we could board our German Shepherd with severe separation anxiety. He was a rescue and standard kennels are a 100% No Go for him. We went and checked out the K9 Safari facility and were impressed with the spaces provided for the dogs to play both inside and outside. Despite the facility being in Richmond, Marlize makes drop off and pick up convenient for clients by offering drop offs right off I75 or at various locations in Lexington. My two Shepherds get excited when they see the doggie bus pull in and they hop right in. That tells me they are happy there and I don't feel bad having to leave them when we go on vacation. She regularly sends pics of the dogs to us via text so we can see how much fun they are having there. I often say our one Shepherd is actually sad when she has to come home because she only has one dog to play with at home vs lots and lots of different dogs there. I recommend K9 Safari to everyone who is looking for somewhere to board their pups.

I wanted to provide an update since my review is about a year old and I'm still bringing my dog…read morehere all of the time and just how happy he and I both are with this place! All I have to do is say "Jack jack, do you want to go get a hair cut?" and my dog perks up and runs to sit by the back door. He loves the two owners to pieces and always dances around when he walks in, super excited to see them. I've had animals all of my life and I've taken them to various groomers ranging from Georgetown to Lexington to Richmond and I've never been happier with a facility than I am with this place. I will never bring my pup anywhere else! To Abby J. below: There are leash laws in Lexington and I'm glad they said something to you because if I witnessed you with your dog off of a leash (whether people were in the parking lot or not) I would have said something to you as well! It takes only one time and one second for your dog to attack someone else or to run out into the road and end up injured or dead. If you're too lazy to leash your dog for 5 seconds, you're too lazy to own a dog. I also find it hard to believe they had an attitude with you over the time you would arrive to pick up your dog. I work in Georgetown and have, many times, called them to apologize and say that with traffic and the time I get off work, that I wouldn't be there until right at 6pm and they were perfectly fine with that. However, I also chose to give them more than a 15 minutes notice because I'm not rude. ;) I would venture to guess that it's likely your behavior and attitude that resulted in a poor customer experience because I've never once had a single hint of unprofessional-ism from either of the owners. You knew well before 5:45pm that you wouldn't arrive until close to 6pm and the fact that you had to take New Circle during rush hour didn't cross your mind at all or factor into the time you gave? Lol It sounds like you were the problem in this situation.

When choosing a dog groomer for my dog Willie I was naturally nervous. He's my partner in crime and…read morea huge part of my life. I had used PP for daycare and was never anything short of completely satisfied! So when I started to look for a groomer they were on my list of choices for sure. After lengthy consideration I decided to entrust my little buddy to them. If you are in the same boat and a little apprehensive on where to take your dog look no further. This is the spot, and the lady that works there is nothing less than a complete professional who did a phenomenal job. My dog was cute before, now my little Jack Russell corgi mix is downright dapper. I cannot recommend this business enough, and in opinion they are the best to be had in Lexington.

We are currently traveling in our RV. And due to the extreme heat, we do not want to leave our dogs…read morealone in the RV or take them to the distilleries. Bluegrass pet chalet was a lifesaver. They are near most of the distilleries, so it's convenient to drop them off and start the Bourbon tours. While driving there, I was impressed how beautiful the scenery was around all the horse ranches. I really felt everything was very bougie. Everybody was super nice at bluegrass Pet, Shelly t our dogs were excited, the second day we took them , our dogs couldn't wait to ditch us. Took them three separate days , in the week we were here. I highly recommend them. You can also do a tour we did not if our dogs are excited to hit the front door. We know that they're safe and having a good time.

We have a 6yr male mix and a 1yr female mix. They stayed recently a Friday through Monday in a VIP…read moresuite. I was nervous leaving someplace new for the 1st time, but I left reassured. At check in, feeding times, medications, toys, any behaviors were discussed and written down. I said the bath wasn't necessary due to our older dog not liking water. The groomer said she'd try. I was surprised to find out she had no issues with baths or nails. We were sent pictures daily and they were having such fun. Little notes were included too. We will be using them again.

Amazing place. Staff is great with my dog and she loves it! She's always nice and tired when I pick…read moreher up from a day of playing!

This place is great! My dog Bo loves it here. Every time we drop him off for daycare he gets so…read moreexcited and when we pick him up he's exhausted from all the fun he had!

We actually showed up half an hour early for our appointment and we were able to be seen right…read moreaway. The staff was so friendly and of course Shadow was his charming self until it came to the exam lol. They were gentle with him and gave him plenty of treats afterwards . His Doctor was friendly and very enthusiastic about Shadow being in such good shape . He has nice teeth , clean ears, clear lungs . Knowing all of this made me relax more. He got a clean bill of health with the exception that he's FIV positive. Shadow is the only cat in our house and he's strictly a indoor cat. Even with that he can and will live a full life . One of the ladies did agree with me that he looks like he's part Russian Blue. In terms of cost the initial exam was free because we adopted him from LHS . I did pay for some additional testing and I think it was a fair price . Shadow does have pet insurance for those just in case moments hopefully they'll be none of those. Shadow will continue to to there for check ups and future shots .

They are so wonderful there!! I highly recommend anyone taking their pets there. I love taking my…read morepets there. Everyone there are so caring