I opened an account here almost a year ago, after being constantly disappointed by my then banking…read moreinstitution. I wholeheartedly recommend this Credit Union. The staff here are always interested in assisting their customers at any given moment. They have remembered who I am every time I go to this branch. They are friendly, professional and they never make you feel like you are intruding. And you never feel like you are an imposition asking questions they probably heard a million times. The staff always answers with a smile and always asks, before you leave, if there is anything else they can help you with. To mention the staff I have regularly dealt with are Brian, Emily, Chad and Elanda. They are the epitome of what customer service is and should be like everywhere. With recent time sensitive issues, Elanda and Chad were instrumental in getting my issue taken care of with the utmost respect to me and to my situation. In conclusion, there is no better banking institution than the North Greenbush Community Resource Federal Credit Union! I encourage you to take your business there, open an account, check out their competitive rates and bank with people and an institution that really and truly cares about their customers.

From the owner: We are a community credit union with friendly service, low fees and outstanding rates on a full…read morerange of financial services. Anyone who lives, works, worships or attends school in Albany County, NY, or who has a relative who does, is eligible. We specialize in car loans for people with some credit problems or a limited credit history.

The staff in this key bank location are exceptionally helpful. I always get the results I am…read morelooking for when I do my banking here.

When this bank was a SEFCU things worked well, but in the fall of 2023 it merged with CapCom to…read moreform Broadview. Things here are now slower than slow. Every transaction takes 2-3x as long because the computer systems aren't fully integrated. Whether you are making a deposit or a withdrawal, you need to sign a receipt. Even the ATM software outside is slower... it offers you more options which take longer to navigate through, and it also pauses longer between screens. I hope it gets better, because right now it is just a time waster. (The staff, which are the same as from when it was SEFCU, are still nice though!)

There used to be a time, where I would not shut up about how GREAT SEFCU was. They gave me a shot…read moreat financing my cars, when my score was on the low side . . but I was able to talk to them and show them my progress and explain my old debts. That, was 20 years ago. Much has changed, over the years . . as SEFCU Got Bigger, and the consumer became much smaller, to them. We hold no value anymore. Just a credit score. Now, they have merged with CapCom and become rebranded as BroadView. So now they are even BIGGER and we, the consumer are even smaller. I get that my credit score has seen its ups and downs over the 35 years I have been with SEFCU/Broadview. I get that, after review of my credit profile, they had to cancel a credit card I had with them, even though I had been making payments all along. I get that part. But, when you canceled my card - your system will no longer allow me to make a payment to the card on my own. Instead, I have to call each time and request to GIVE YOU MONEY. How absurd (and out of touch) is that? Okay, so I make the call and request that you take $210 payment towards the closed card. Staff makes the payment to a different card on an account that is still active, and I could have made myself. Why would I need them to make a payment on an account I have access to'? Then, when I told them about the mistake they made, they informed the that they could reverse the payment - but it would take two days and I Can make another $210 to the closed card today. WAIT. WHAT? So, you are perfectly OKAY tying up my $420 for a few days while you sort out the mistake you made? A mistake, by the way, I would not have made if I was able to make the payment myself. My Dad has a Credit Score of 840. You fall all over him, when he comes in and call him if he gets a car loan from another bank. Yet, his interest rate is so good that you barely make any money from him. My interest rate is much higher. And you treat me like the red headed step child. Yet, I have never fully missed a payment with SEFCU in over 30 years. You make a ton of money from people like me. A TON. You make pennies form my Dad. Let that sink in.

Things started going downhill when they moved to the Winners Circle location. It was almost like…read morethey'd become too big to be the polite and helpful credit union they'd always been. It only got worse with the merger. I will say that I've always had good experiences, even now, with tellers, but anyone else? Nope. Rude, short attention span, and take the first opportunity to get out of the conversation. Case in point. I went there to talk to someone about a loan. I went to the "service desk" which always used to be helpful. The woman first told me she didn't know what I was asking about, then told me I couldn't see them, then contacted the loan officer how said they would not come down to see me. I insisted and they eventually came down, only to be rude, not answer my question and tell me to call next time. This is a place I used to rave about. Not anymore. To use a silly old saying, "They've gotten to big for their breeches." And people leaving reviews, it is Credit Union, NOT a Bank.

Since the merge with the two credit unions Ive had nothing but issues with my accounts. Fraud…read moreissues, etc. The last one was I disputed a charge on my visa. After calling and telling them I can see the withdraw pending and to please stop it they said it has to go through completely. I can't understand why they couldn't block it right there. So as requested I filled out multiple forms and received a response saying I have to print out the forms and fax them over or mail them! so many forms We are retired, who has a fax machine in their house and if they received the paperwork why don't they print it out I have to find another credit union

I often go into the saugerties branch to do my banking, at least twice a week. Almost every time I…read morego inside I am helped by a very polite, friendly young man named Marcel. He always has a smile on his face, and is working hard. He is very knowledgeable with all of my banking needs and always seems to be in a positive and upbeat mood. ​ He is a pleasure to deal with and this bank is lucky to have him as an employee.

Look, I don't belong to this credit union, but it's still the best experience I've had with a bank…read morein...I think it's actually the best experience I've ever had with a bank. We were in need of a notary on a Saturday, and the MHVFCU was the first bank of five that we called that had a real human being answer the phone (off to a good start). They had a notary available (and were open til 2 pm on Saturdays), and not only is the notary's services free for members, but it's also free for non-members! If you're keeping track, that means it's free for everybody. We walked in and the friendly tellers let us know we'd be waiting for Linda in the back, but to help ourselves to a seat and a cup of coffee. For the record, that's nicer than most of my relatives treat me. We waited for a few minutes, and then Linda turned out to be even nicer than the other employees, as well as the branch manager and probably in the top three notaries I've dealt with in my lifetime. You know what? She's #1! I just decided. The only downside of MHVFCU is that I am a bit frightened of the other clientele. It was 8 degrees outside, and my brother and I were the only non-employee males that were wearing full length pants. Sure it was only two other guys, but as we all know, nothing screams mental instability more than being inappropriately dressed for the weather.

This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.

Came here for a graduation. This school is a typical college campus and it's not a large college…read morebut it is the number one liberal arts school with a less than 10% acceptance rate. They don't just accept anyone. Smaller school means smaller classes which creates a nurturing environment and creating super graduates. I noticed that students here make great connections and Williams graduates help other graduates its a great community. The drive up was really nice great scenic views. After graduation the school set up a very nice lunch for everyone. It really was refreshing to be able to experience coming here.