I often go into the saugerties branch to do my banking, at least twice a week. Almost every time I…read morego inside I am helped by a very polite, friendly young man named Marcel. He always has a smile on his face, and is working hard. He is very knowledgeable with all of my banking needs and always seems to be in a positive and upbeat mood. ​ He is a pleasure to deal with and this bank is lucky to have him as an employee.

Look, I don't belong to this credit union, but it's still the best experience I've had with a bank…read morein...I think it's actually the best experience I've ever had with a bank. We were in need of a notary on a Saturday, and the MHVFCU was the first bank of five that we called that had a real human being answer the phone (off to a good start). They had a notary available (and were open til 2 pm on Saturdays), and not only is the notary's services free for members, but it's also free for non-members! If you're keeping track, that means it's free for everybody. We walked in and the friendly tellers let us know we'd be waiting for Linda in the back, but to help ourselves to a seat and a cup of coffee. For the record, that's nicer than most of my relatives treat me. We waited for a few minutes, and then Linda turned out to be even nicer than the other employees, as well as the branch manager and probably in the top three notaries I've dealt with in my lifetime. You know what? She's #1! I just decided. The only downside of MHVFCU is that I am a bit frightened of the other clientele. It was 8 degrees outside, and my brother and I were the only non-employee males that were wearing full length pants. Sure it was only two other guys, but as we all know, nothing screams mental instability more than being inappropriately dressed for the weather.

Great experience. They took their time and made sure I received every tax deduction possible…read more Andrea and Phil were extremely friendly and very easy to work with. I had used Turbo Tax in the past and the cost between Turbo Tax and Jackson Hewitt was comparable. I was more confident with the return prepared by Jackson Hewitt than I have been with Turbo Tax. Will definitely use Jackson Hewitt in Chatham again next year.

So I called today to make a appointment and I asked how much it is going to cost me, stating I…read morepaid $100.00 in past years since I don't have anything just the basic and they said it should not be to bad it depends on what they do. They were able to get me in with in 2 hours which was nice since I was off of work early. The lady I had was very nice and informative but at the end the cost was outrageous at $303.00. With out saying anything she went to ask if she could apply a discount and was able to take off $100.00. Which I guess was nice but then at the end she was like oh they charge you $50.00 more dollars just because Jackson Hewitt does not have its own bank to posses the money and direct deposit. Noam you could pay the $200.00 right then and now and skip that fee if you have then money, which I do not. So for others out their make sure you get a price and know you can get it done for a lot cheaper, or do it on line free.

Just got a junk mail come on from Chase Manhatten bank. Why in the world would I work with a large…read moreimpersonal institution when we have a small, local, friendly, helpful, efficient bank right in my neighborhood?

roxy from catskill is a true professional,im a nyer with an account problem...in 2 mins she had me…read morewith no anxiety....thank you roxy....mr kelly

I went to Trustco Bank for a mortgage and it took two months for it to go through. They gathered…read moreinformation in drips and drabs. On the day of the closing they made major mistakes with the closing costs. I had to call almost everyday for Updates on the loan. They asked me for paperwork which I provided and I had to bring my paperwork to the bank more than once because they misplaced it. There was miscommunication between the Hudson branch and the loan department in Albany. The whole process was very frustrating.

The Bank of Greene County provides banking the way it used to be: primitive, slow, and…read moretechnologically irrelevant. I imagine them looking at their telephones in wonder and saying, "I can't get over how amazing this thing is!" Picking up a ballpoint pen, turning it over and over in their hands and demanding of their coworkers, "Where's the feather?? Where's the inkwell??" Add to this that their online "service" representative (singular), with the exception of the operator who's perfectly pleasant but can't actually help you with your banking issues, is terse and rude, delivering information and then hanging up before you have a chance to respond, and you have a bank that will leave you wondering how it is that they manage to stay in business. It certainly does me.

The women in the managers' offices were very nice and helpful even though it took them some time to…read morefigure out how to open my new account. I get the feeling they aim to please and want my business. So better than most commercial banks, I'd say. I look forward to banking here (tho I am keeping my primary account at SEFCU).

Been clobbered with excessive, rip-off $37 overdraft JUNK FEES - after Berkshire Bank told me…read moremultiple times that it would no longer allow transactions to post to my account (they would be rejected instead) if insufficient funds. They do this to get even more junk fees. I've been charged almost $300!!!! in junk fees in one month after being told I wouldn't be charged them any longer. When I went into the bank to complain, the impersonal bank manager slandered/defamed me in front of staff and then openly retaliated against me for complaining even though the other employee (M. Phan) disagreed with her. AND EVEN AFTER that BB continued to retaliate by continuing to allow transaction to post to my account with anegative balance. This is easily the most anti-customer friendly, thug-like and dispicable bank I've ever dealt with. They have multiple legal claims, including DOJ investigations for faciliating a Ponzi Scheme. TAKE YOUR MONEY OUT of this bank or you might lose it. They now have another CLASS ACTION lawsuit against them for junk fees and deceptive banking pracitces. I will be filing a case against them and complaints with Mass. AG and the DOJ.

Get rid of the nasty bank. It's of no use to ordinary customers. However the so called elite and…read morebusinesses in question of being honest are all influencers of this nasty bank. We made a mistake when one of our friends mentioned this bank to put our trust into. THAT was a huge mistake. The nasty bank relishes giving poor service or help to anyone they personally have a dislike for. That dislike can be for any reason AND it's all on their part... we must say that they need to change their whole outlook on the customers and their banking policies which are mostly for their gain. Their main concern is to grow a bank that can stand along with the top banks in this country. Sooooo, if you are looking for a bank... take a walk through the doors, check your surroundings once in, take a deep breath... that alone should tell you there is something wrong here. Then turn around and thank yourself for having the smarts to walk back out the doors and walking away from this bank never to return. You'll thank yourself over and over especially when you keep hearing how untrustworthy this nasty bank is.