For a DIY outlet a shambles. Never anybody to ask where things are and as for the tills side…read morewell......self service doesn't work, only one other manned till open with a long queue and only when people complained was a Tannoy request made for a further till to be opened. Contactless card payment not accepted. This store is so far behind any other B&Q.

How well you get on at this store is, it seems, dependent on the day of the week you go ini.e.who…read moreis working! Although a nice sized store, layout is quite sporadic and on a bad day, when you need to find an item in a hurry, you can be chasing a memb er of staff around the store for ages as they do not seem to know where things are either! On the flip side, there are some great bargains to be had and some members of staff (not enough sadly) are very knowledgeable and helpful. Recently, self service tills have been introduced these would be a great bonus if it weren't for a couple of over zealous staff who insist on over seeing every move, thus making it slower to use these tills than the standard ones!