I just had a terrible experience at Bro Tires. I found this place at Yelp, it was close to where I was at the moment and it had decent reviews, so I decided to try it.
I just needed one used tire because I'm hoping to get new wheels soon. In the beginning the service was good, but the person that was helping me couldn't do much because he said he was just a worker and that I needed to talk to the manager, who wasn't there.
The manager arrived 5 minutes later, his name is Javier. He wasn't friendly at all and he gave the impression that he was working in a bad mood. Already being there I was considering on buying two tires, I showed him the second one I was thinking of replacing and asked him if he would suggest changing it. He basically didn't care, he just said that it was my choice, I asked again and he repeated the answer, so I told him "this is your job and you should know which option is better." In the end he didn't even make the effort to helpf. The price of the tire was good, and because of this I decided to go ahead and just do one.
While I was waiting for them to start the service I inspected the tire I was buying and noticed that it had a nail, I told the manager about it and he said they would patch it if necessary. I already knew the nail didn't go through the tire but I just wanted to let them know in case I had a problem.
The worker came by to start the job and he said that I couldn't be standing there, which is understandable, but I told him that before he told me to go he needed to know which tire I wanted replaced. It seems that he didn't like that because after this his attitude was the same as the manager's, terrible.
After he finished mounting the tire on the wheel I asked to see the hole that the nail left, but he said that the job was already done and wasn't willing to show me the tire. So I asked him that I wanted to see the nail he took out, which he also refused doing saying that he already had disposed of it. His attitude was really bad so at this point I started complaining about their service, the worker was getting heated up and the manager went out to calm him down.
I told the manager that I understood that I was buying a used tire but that it was my right to know everything about the product. He told me that "I was too picky" and he walked away. Everything was almost done at this point so it was basically too late to walk away.
Tires are an extremely important thing, your safety depends on them. At Bro Tires they showed me they don't care about the customer (or any concerns they might have) and that they hate their job.
Unless you are in the area and are in a desperate need for a tire, I would definitely recommend to go somewhere else. read more