1. Britomat

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Auckland, AUK

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Parcel Port

Parcel Port

(1 review)

We have been your customer since August 2019, shipped thousands of parcels every year and spent…read moretotally more than $35 000 for your services. Unfortunately since March 2022 two of the parcels has been damaged by Courierpost, we had to do a full compensation to customer by providing replacement goods. This cost us thousands and till today (start of August) we have not received a single $ compensation for the damages you as a supplier of these services caused us (in the first case the driver drove over the parcel , in second case the Parcel port did not even organise the courier to pickup the damaged parcel back when it was damaged). There has been absolutely no real progress and no support. We do not even have the damaged goods for first case back as it has been held by CP since March we are in situation that these goods has been not just damaged, but also stollen from us. As I already exchanged many emails with Sandra Watson with no result, contacted Jimmy (executive director) who redirected this to General manager Jack and no one from your company is communicating with us or even reply an email!I do not see any willingness to help us, as to your customer). I feel we deserve better service from your company for the amounts we spend yearly even if you must have many much bigger customers than us. All I am asking is compensation for the goods in damaged parcels. The parcels should be insured, what is the problem??? As you owe us for these compensation. I have instructed our team not to pay any outstanding balance for unpaid invoices for your services until we see the compensation on our account. In case you want us to sustain as a regular customer (and we would love to) I advise you to resolve this case, otherwise we will contact the small claim court and I will continue sharing with your new customers on the internet the reality of how you treat your clients when anything goes bad.

Britomat - couriers - Updated October 2026

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