Let me save you money. I would not recommend this school for any child learning to swim. I truly wanted to love this program, but there was too many things about this program that were problematic.
1) NOT EFFECTIVE: I spent about $800 and my child still can't swim. My child was in this program for 7 months. Granted, he has made minuscule progress. Nothing close to being able to swim. This program is designed to be progressive, when your child reaches a milestones they progresses to the next level. However, most of the class is spent acclimating my child to the water by dunking him underwater. It's a 30 minute class. The downside being it's a group setting, so how much time your kid gets training is based on how many kids are in the class. So 5 or 6 kids show up, your kids gets maybe 5 minute of attention from the instructor unless you're in the pool with them taking the initiative to follow along with the instructor. We stayed as long as we did, because we liked the instructor my child had, His name was Mateo. But overall, the way the program progressed over several months it still wasn't worth the money.
2) POOL ISSUES and LATE NOTICE: The pool has issues often. Resulting in cancelled classes. Several times a month, mostly the beginning of the week. Seemingly mostly Mondays. I'm thankful they regularly check to ensure safety for the children. The problem is sometimes I'm in the parking lot or almost there from my hour commute, met with a voicemail 20 minutes or less before the class starts letting me know it's cancelled due to pool related complications. On a good day 30 minutes notice. The pool belongs to a gym, so it's shared with all gym members. Some just stare at the kids. The first lane is reserved for the swim school. The water is always freezing cold. And the swim school members aren't allowed in locker rooms/ bathrooms. They can only use one single family stall on the other side of the gym. Changing stations are 3 small tents near the pool.
3) COMMUNICATION: Communication is poor. I've gotten different information from multiple employees on the same questions. I cancelled classes in person. I was later charged for the following month. To find out, cancellations can only be done over the phone or by email. I wanted to complete the makeup classes I had in my British swim school app. I paid for these classes already, but I could only complete them if I was still enrolled. Any makeups would cost $10 each. The staff shows no accountability and customer service is vastly underwhelming.
In conclusion, Not worth enrolling. One on one private lessons would benefit your child in the long run. $30 a lesson seems like a steal rather than a lump sum, but ultimately , your child is learning less and paying more overtime. read more
