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    British Heart Foundation

    4.0 (2 reviews)

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    15 years ago

    Helpful 3
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    Love this 2
    Oh no 0

    17 years ago

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    Furniture Village

    Furniture Village

    1.0(2 reviews)
    0.6 mi

    I was assured i would not get a parking ticket by the sales rep Valentino…read more Valentino told me he would sort it all out, and that i wouldnt have to do anything other than leave him with my registration. I was in the process of moving at the time, I have just been back to my old address and found debt collectors are after me for a £170 parking charge. I called furniture village and spoke to the manager who refused to pay the fine, even though he admitted that he can see the vehicle registration number on the order and that it was not actioned by Valentino as it should have been. The manager was even acting like it was my fault!! Absolute negligence and no responsibility taken by furniture village, what a shame that they care more about the sale than the customer. Learn from my experience, go to Farnborough if you need something from this shop. EDIT: I called up again and asked to cancel the order, at which point the manager decided to take responsibilty for the mistake and refund me £170 to cover the parking charge. I guess that they would be making in excess of £170 commission for the £1800 order, regardless, this issue is resolved. Im not deleting this review or changing it from 1* since it was apparently my fault untl i asked to cancel the order, at which point they started being nice.

    Customer services is not their strong point, bought an item which has yet to be delivered and since…read morewe have paid, we have had to chase them on 3 separate occasions with not call back to date, not impressed so far maybe if we had not paid for the item outright things may have been different. Think twice when buying

    British Heart Foundation - furniture - Updated May 2026

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