This place has been going downhill and after 30 years of history with them, I can say that they no…read morelonger live up to their reputation and I encourage people to go elsewhere. All of the following incidents have occurred within just the last two months. First, I brought my cat in for an emergency appointment due to him yowling in pain with every movement. Dr. Graham diagnosed him with pancreatitis and arthritis in his hip. We discussed pain management for the arthritis and when I asked if there were other options besides an injectable he told me about why all of the other options aren't reliable. I was sent home without any follow up care instructions, an appetite stimulant that I was told was an anti-nausea med (it just has some anti-nausea properties and I should have realized something was off when the tech said a different name and did a double take at the med she gave me), and an injectable for the arthritis. I came in because of his severe pain and left thinking that the pain was just from the arthritis and I couldn't treat it until the pancreatitis resolved. I had to do my own research to learn that pain management is very important in pancreatitis care and that the med he gave me wasn't even an anti-nausea med (and my cat was having zero issues with throwing up or not eating). I had to follow up and ask for what day I should expect him to get better and insist on getting pain management. I was told that they would have meds ready for me the next day, and when I called to confirm they were ready 24 hours later, the front desk hadn't even talked to the Dr. yet. What's worse, when I spoke to Dr. Graham about my concerns and tried to get him to write a script, he had the audacity to lie and say that I denied pain meds. They record their appointments now, and I said I would love for him to listen to that recording and show me where I denied the pain meds. He pivoted away when I quoted back our discussion to him and he took no accountability. When filling the meds, the office staff panicked that the dose was wrong, changed it, and then my mom had to tell them that when they changed it they were giving the wrong dose and it was originally correct. Next, my main vet is Dr. Hatcher. I reached out to her about if I could meet my dog's nutritional needs via a homemade diet because she is so picky and needs a prescription diet. I was sent a website to check out and told that she could put in a referral to the nutritionist if I wanted. I said I would look at the site but that I absolutely wanted the nutritionist referral done. I never heard back. My dog since started eating her food more consistently, so I didn't press the issue, but lack of follow up has proven to be a pattern. Then, my dog had a strange neurological event a week after her annual in February that required an ER visit. I was told to follow up with my vet and I did that next morning. The office staff asked that I request the records from her visit sent over and I was told Dr. Hatcher would be in that afternoon. I immediately called the ER but the records didn't get completed and sent until a few days later. Dr. Hatcher never called me that afternoon, but she also never called me once the records finally came in. I just finally sent a follow up email today, 13 days after my initial contact with them, asking for them to again answer my questions. I've heard nothing so far. Additionally, at the ER visit for my dog, that doctor said that she was showing a significant pain response in her hips and spine and that based on her level of pain she needed a lot more pain management than she was currently receiving. My dog had her annual just a week prior to this, and Dr. Hatcher's comments about her pain were that she is has become a cranky old lady who wants people off her lawn. I tried to kindly redirect her from saying that and she just kept digging in. My dog is happy and very loving to people. She is 16 and has dementia. I would expect my primary vet to realize that more care is needed for pain, instead of making comments, and know my pet better than the ER doctor. Finally, the office staff is rude and poorly trained. I have first hand dealt with them not passing along messages to doctors, getting annoyed because I live 40 minutes away and can't quickly or easily get there, and acting like I'm the problem when I've had to be direct with them. They really bank on the fact that phone calls aren't recorded, so a friendly tip if you have to deal with them...Wisconsin is a one party consent state for recording. When it's their word against yours, you can make sure that their word is captured and let the owner try to argue with that .

My step mom Brittany L. works here and I think this place is overall a great place! Whenever I come…read morein the staff always greets me and find a way to make me feel welcome, the staff here are great and take amazing care of our dog! Love this place infinite/10!

Tried to make an appointment for my 3 year old dog. The lady at the front desk said they need to…read morehave her medical records sent to them for them to review and then they will call us to set an appointment. I offered to send her vaccination history since that is the only time she's really been to the vet in the last 3 years because she's been healthy but she said that wasn't sufficient & that they need me to call my old vet and have all medical records sent over. Ridiculous policy. No thanks. Not looking to jump through hoops to take my dog to a vet. Crazy.

Talked into a blood test for $80 for my dog, as I'm walking out, they did not tell me the results,…read moreI had to ask, of course it came out perfect. Total bill was $500, they made me feel like they were doing me a favor, because the bill was only $500. The girl stated oh I told the Dr that you were having problems with your air conditioning, like we were morons, so does that mean they would've talked me into more. 20 years, with several pets, and my husband upset about a double charge on our bank account, so he called was laughed at, and then told that our pets/dogs are no longer wanted, because he got loud with them. Pathetic, to say the least. Now what with our dogs, their files, if they get sick, have to start all over agin. Very professional business, and it's actually downright scary! Stay away, they do not care about the animals.

We LOVE Dr. Rydberg and his staff. The good doctor is incredibly knowledgable and our horses, dogs,…read moreand cats love him! Thank you, Dr. R, for all you do for us!

Had to find a vet in the area for an emergency situation with our dog and we were very pleased with…read morethe service of Dr. Rydberg and his staff. Place is true country Little House on the Prairie style and we appreciated his attention to care and not gauging us in $$. Thank you!

It took 3 visits to diagnose my dog with ringworms. To add insult to their misdiagnoses they…read moreproceeded to charge $90 per 3 month medication. I checked Amazon during the 2nd cycle and it cost $30 per dose. I was upset and I let their new, unexperienced vet know how I felt. Fly forward 15 years and my current boy had been experiencing rashes and scabs. The owner of the richmond vet clinic told me on a phone call that he wouldn't offer care for my sick dog because I "upset" one of his new hires over 15 years ago. If you feel like being ripped off, by all means, frequent this fraud of a veterinarian. Personally, I wouldn't trust them with a garden slug.

My first time there, I was a bit nervous. My dog don't like going to the vet. He was a bit scared…read morewhen at the beginning but he relaxed after a bit. The vet was great, gave me pointers what I should and shouldn't do with my dog. It was very helpful, he showed care for my dog. Since my dog is big and intimidating. I highly recommend this place if it is your first time.

Been coming here for years. Great vets and reasonably priced. First come first serve. That can be…read moreannoying but worth the wait.

Dr. Kerry Ryan…read more.. Incomparably Great!!! Clean all..Pull 3...No More Bad Breath for for 10 y.o. recently adopted Binx...

If you are not Caucasian you won't be serviced. Seemingly . We visited twice with our kids and were…read morepractically ignored . We were rudely instructed to fill out the application we named the cats we wanted on the application. They communicated that 2 were unavailable. We choose the third the second time we come to get it we are ignored again then finally told that none of the kittens were available that they were sick. Then watched them give each of those "sick" kittens to people of non color and go back to ignoring my family . Disappointed my kids . And we were never greeted

We adopted our first pup, Stella (pup) back in 2016, then Penny (pup) in 2017, and most recently we…read moreadded Brody (kitten) to the pack! The staff really impresses me with their knowledge of the animals - their needs, wants, personalities. Not only have we adopted many animals over the past few years (also a pup, Roxy, from the CACC), but our family decided to start volunteering at the rescue as well! Be patient, this staff is amazing at connecting people with the right fur-babies. Thank you for all that you have done, and continue to do.

I went to Dr. George for many many years at another clinic. When he opened his own place, it was a…read morelonger drive for me. Circumstances are now that I'm in need of making a change and driving farther to return to the clinic. I recommend Dr. George if you are looking for someone who's personal and is caring towards your pet. I have Great Danes and he was always so respectful and understanding with my breed.

I've been bringing all my pups here for many years, and I couldn't recommend this office more. Dr…read more George and his staff are caring, knowledgeable, and actually listen to you. The facility is clean and safe. My two girls love coming here, and I always trust that the staff is doing what's best for them. When one of my pups had to cross over, Dr. George and the staff was absolutely amazing. I wouldn't want to go anywhere else with my animals. Appreciate the staff there!

It's been a few years so I thought an update was in order for this team of amazing people…read more When we moved to Lake County from McHenry it was a really hard thing for us to change vets. But logistically it just made sense to have a closer hospital relationship with our aging Bernese. Well...luckily we did that, because I cannot imagine life without the AHLV team now. Not just for their cute videos, the community fundraisers for socializing with other pups/people or the love for their team, but the utterly amazing intense respect and appreciation they have for the animals that come into their lives. Tear jerker time...Our oldest girl Tonka three years ago contracted Lyme disease. The full big girl version with lameness starting. We do not have human children, she is our little love filled fur baby. Dr Unger, Grace and Matt all gave me updates and not just "updates" it was with so much understanding and genuine care for our family that my scared/angry/sad/panicked momma heart actually felt comfort in our decisions and the best course of action to treat. I knew and understood everything that could and should hopefully happen. Their amazing staff brought my girl back to nearly untouched health and I still tear up thinking about it. We were lucky. But luck is only a very small part of it. AHLV is the rest of that piece. We are now a few years later and have our new "little" Leonberger pup that is of course going to them. With covid it's been interesting to say the least not being able to walk in with our pup. But I tell you what, when Grace's smiling face and Brittani's bubbly self bounce out of the door they are definitely aware that a 70lb 5 month old Puca is ready to rocket out into their arms with kisses coming very shortly after! Thank you everyone at AHLV for helping US through an incredibly scary thing with grace and patience and for all the care you show for even the normal appointments. I can't imagine in any way taking our Tonka and Puca girls to anyone else's arms.

Crazy expensive!! I think they are under private equity now, hence the major price hike up for a…read moresimple vaccine shot and other random stuff they keep pushing. I'll be looking for a locally owned business.

They have taken amazing care of my pup, Sophie, since she was just a baby. She had many issues when…read moreI first got her. And they helped her every step of the way. She is almost 5 now, and she is thriving!!! They are the kindest people, and show so much compassion. I wouldn't go anywhere else. The one time I did, I ended up back at Lakeview begging for their help. They did everything they could and got her back on track. I LOVE LOVE LOVE Dr. DiCarlo and her entire staff. Sophie and I thank you so very much.

Dr DeCarlo is a knowledgeable vet and a very kind person. We have 4 dogs with their own health…read moreconcerns and idiosyncrasies and she diagnoses and treats them all! have great respect for her and her staff as well! Always a smile and fun to talk with during the visits!

This is a wonderful veterinary clinic. You can tell that everyone really cares. They're prompt to…read morereturn any text messages or phone calls and don't make you feel like you're imposing on their time. They also follow up after appointments to see how everything's going with whichever cat I brought in. Other pluses is that staff turnover seems low so that's a sign that the employees are happy whereas some vets always seem to have different staff. I'm so glad that I started bringing my two kitties here.

Dr. Levine is a dream come true and every single one of the staff here is an absolute angel. I…read moreabsolutely cried when I moved when I realized I would have to give up this office. I have two sphynx brothers who love going here and would happily visit every day if not for the fact that they hate car rides. Don't let the minor prepayment for your new patient appointment scare you off. I like the fact that the office does everything in their power to ensure that appointments are kept so that they don't have to rush when you are scheduled like human doctors do! Beyond that, their fees are very reasonable and they never shamed me for needing a price estimate up front because of my financial situation. As for their treatment of my boys, you would have thought they were royalty! They treated my two little princes so gently and were so doting that they had a great time every single time we went. Even when my tiny heathens were behaving like scoundrels (walking across laptops, demanding treats, being little piggies when they *were* giving treats, etc), Dr. Levine and her team were incredibly patient. I could also text with questions and pictures! In fact, I'll probably keep the latter up after I move ;) Take your pet(s) here. Especially your cats. I've used "cats only" vets and even those can't compare to Dr. Levine. I can't say enough good things about the whole place.