Wonderful experience in independent living community. Staff is helpful and friendly.read more

The worst care ever, don't send your family members here if you love them. The "Doesn't Care…read moreCoordinator" is what I call the person who is in charge of "Care". She's one of the least competent and mean spirited people I've ever known. Please don't agree to the nightmare that is Broadway Cityview for your family. Management constantly changes (3 different companies in 7 years). They failed to recognize and communicate effectively about my parents to my sibling and myself and so my parent kept repeatedly failing. After breaking their hip and having surgery, one of my parents has moved on to another facility that can care for them properly and I couldn't be more relieved. Shame on these people who ruin what should be the best part of people's lives. The food is horrendous as well.

Getting in seems to be no problem;getting out is another. Just say out loud you want to go home ;…read morestaff just says yeah and looks away. ...trapped?

This facility is 5 stars! Not as fancy as the Stayton, but it has great, friendly people. We…read morehad a few stumbles during Moms stay but Laura the Executive Director always was on top of things and made it right. The staff Stacey, Del Fina and Patricia were loving and attentive to Moms needs. So caring, it really touched me. Katrina the Business Director also has great people skills and gets back to you pronto with answers!

My family was looking for the right place to transition my parents to. We searched for a senior…read morecommunity near my home and amenities. We fell in love with the Vantage's spacious living spaces, friendly residents and even friendlier team. Outside of the onsite amenities, the staff won my parents over. Tierra and Jessica were really great to work with and made my parents feel right at home in their new environment.

My mom lived in memory care at this facility for over 6 years. It a nice facility and the…read morecaretakers seem very compassionate. We moved mom to a different facility four hours away, not because we were not happy with the Vantage. What bothers me is the fact that I received no sympathy card upon my mother's passing, just one month after moving her from the Vantage. Maybe it isn't policy to send a card when a resident doesn't pass away in a facility but it seemed strange since she had been there over six years. Even the person in charge of memory care commented on how long she had lived there. If it isn't policy then maybe it should be. I'm very disappointed in this facility after having a long relationship with the staff and caregivers. Very disappointed. I suppose since the money wasn't rolling in anymore they don't really care.

I've worked in ER for 10 years and I've encountered all types of nurses of all styles and…read moreexperience. This nursing staff is one of the happiest, most helpful staff I've seen in a long time.. The care they give is phenomenal. The building is always clean with no bad odors, which is sometimes hard to find in a nursing facility. I would absolutely recommend this facility.

Husband (60s) was here for rehab. Care here is hit or miss. Jake and Justin were amazing. The girl…read moreMA, (withholding her name), was not. My husband needed help getting to commode. She was busy and said that he could soil himself and she would change him. Every time he needed assistance when she was on duty, she never answered the call light. Sent employees looking for her and they could not locate her. I had to assist him myself. My husband has always handled business himself, but after 3 days here, they put him in diapers. Nursing is so-so. My husband had a bandage put on his arm so tight that when I came in the next day, it swollen to twice it's normal size. Speaking with administration over any issues, they gaslight you and make it sound as if it is you, not them. The business admin acts like he has a medical degree and doesn't even have all of his facts straight. He gets about 10 minutes of rehab a few times a week and only once a day. The food sucks (I tasted it). Even a lady down the hall was yelling for help. She called me into her room when I walked by and asked me to help get her out of that place.

My mom is here, we were the first resident at the home, they just opened up and her doctor…read morerecommended the place. I live in Tennessee and actually drove down to Granbury to do walk-thru at several other facilities, some of those were nice, some not-as-much. I actually recommended another facility since I didn't know of Mercy Homes at the time. Through some errors in communication with the family, I ended up driving back to Granbury from Tennessee to specifically do another walk-thru at Mercy Homes. My mind was already made up with the other facility, but I wanted to entertain the idea so I came down. Boy I'm glad I did. There are some major major bonuses to this place during the walk-thru that I really liked and appreciated. A.) My mother is very in tune with nature and likes being outside, the other facility I was looking at didn't really have that option. And the version of it that they did required nurse intervention to allow the resident outside to the porch if desired. That's not the case here, there's a secure back-yard that my mom has full access to, and now they are putting up gates to allow resident access to the adjacent house (which is being opened up as the next home in this complex). She can go out there whenever she wants to, and will be able to securely go to the next house as she pleases. No place I went to offered any level of this openness. B.) The staff ratio is outstanding, of course we were the first resident, but each home will have just a few residents with 24/7 staff on-site in that home. My mother was rather 'complicated' when she got there, attempted runs and escapes, and the staff dealt with it fantastically while adjusting medications. They got her balanced out and she was back to being my mom again! I have a feeling that other facilities might have given up on her and just tried to get her to rest. I cannot stress how appreciative I am that the staff here took the time to figure out what my mom needed, they found it and she's now doing great! C.) My mom absolutely loves it here now. She still have pretty obvious dementia, but she's happy now and laughing about it, having as good a time as she can while dealing with this disease. She told me she's worried about being kicked out now since she's doing so well, I told her that's not going to be a problem and not to worry about it. Lol. She loves the staff, they've become friends and legitimately likes hanging out and living at the house. Family came in last week and we all went by to pick up mom, went out to dinner, Bob's on the Square for karaoke night, and a movie. At the end of the night, she's telling us she wants to go back home to Mercy. The staff has no issue now with all this. Absolutely astounded to see the turn-around in my mom, she still has her diagnosis, but she's now living life again and enjoying it. Seriously, you are doing yourself and your family member a disservice by not having this place on your shortlist. When people figure it out, these rooms are going to go fast. SUPER glad we got in at the beginning.

The workers are caring and the houses are very clean. They get 3 meals a day along with snacks.read more

We recently moved our elderly parents into Sunrise and it's been a wonderful experience. The people…read morewho work at Sunrise are exceptionally kind and caring. The facility is clean and welcoming. They always have it decorated beautifully and I'm always impressed with the care that they give their residents. I'm thankful to have found this place...it's a wonderful treasure.

Our family has a loved one there and we are very happy. They have excellent caring staff, great…read morefood and fun, creative activities. Any issues that we have had have been resolved in a timely professional manner.

Everyday some staff did not show up. My dad was neglected. He was put in his room with the door…read moreshut and left there for hours at a time. Found him laying in soil and day old and freshly soiled sheets. Found him on the floor not able to get up with the door shut and he was crying out for help. Some days there would be one person /care giver in charge of 10 residents. This was the worst experience I've ever had. Would never recommend any one to send a dear loved one to this facility.

Don't let your loved one go here. My mother in law was sent here after she fell and fractured her…read morehip, and had to have surgery. The staff doesn't care, call buttons going off at the nurses station, and staff is just hanging out chit chatting & laughing. The nurses are annoyed when you ask for help, or when you ask questions about the care. We were lied to, blatantly. My husband works for a hospital corporation, and he is spreading the word to the directors of Inpatient Rehab, and Orthopedists to NOT send your patients there!!

The first person you'll be greeted by when you enter is Elizabeth. Her smile and kindness will let…read moreyou know you've found the right place for your loved one to rehab and recover. We were quickly introduced to Diane who helped us through the process of having mom transferred from another facility that was not a desirable place to be. When we arrived day of transfer we were greeted by Tess, assistant business manager, who graciously assisted with all intake paperwork. She explained everything well and asked questions to our mom in a gentle and compassionate manner. All the staff has been kind and friendly and placed a priority on generous care and recovery for mom. What more could we ask for? Additionally the facilities are modern and clean, and it is one patient to a room also for privacy. After extremely poor experiences in two other facilities the last two years, we would wholeheartedly recommend Advanced. Who you trust with the care and recovery of those you love is an important decision. With Advanced we have felt the right decision was finally made.