I wish there were negative stars because one star is too good for them.
I booked a room, online, for the Estes Park Whiskey Festival in Feb 2015. We needed an affordable room close to the fest so we would not have to drive anywhere. Also, since I just received military mobilization orders, (to leave in a couple of weeks), I wanted one last time in Estes Park with my husband.
When we got there at 1230, we rang the doorbell several times, but noanswer. We thought perhaps they were in the back or something . . . check in was 2pm, so we parked the car in the parking lot and walked down to the fest. At 2:30 we came back up to check in. We found a note taped to the windshield of our car saying "This is a private lot. Please repark."
We rang and rang the doorbell again. No answer.
We called the number on the confirmed reservation, and they said they were out of town until Monday! Then they gave an emergency number. I called both. The door had an emergency number, and we called that too. We spotted a neighbor and asked if they knew where the owners were? He didn't know.
We had two choices, wait until the owners called back, or see if the note writer came back. Or, sober up and leave.
We left.
On the drive back home, I emailed them and Facebooked them--hoping they would see that they left us stranded.
At 11:03 pm, my phone dinged, and it was an email. From them,
All they did was apologize, blame the reservation system, and said they wouldn't charge my card.
What should they have done? Blocked out those dates they were out of town! How much business sense does that take?
And they should have compensated us with a free room in the future, when they WOULD be in town.
I am extremely disappointed, saddened and angry with them and how they conducted their business.
Advice: beware if you book a room with them, even if you get a confirmation email back that says:We look forward to your visit and want you to know that we will do everything possible to make your stay pleasant and enjoyable.
Lies! All Lies! read more