call into Byrne Ford Kedron and chat to Byron about purchasing a vehicle , top level of customer…read moreservice, communication 100%.... every salesman made us feel welcome at this showroom... an awesome experience!!! thanks again Byron....

Very disappointing and poor treatment of clients Car was…read morebought new in 2019 from them and has only travelled about 2000 klms a year. Serviced every year by Byrne according to time instead of mileage. I have no issues with the overall 'inspection' components of the service, but had questions about what the actual service work entailed. I asked for a call back to discuss before I dropped the car in. I didn't get one and they were chasing the car the next day. I was looking to understand what a 90,000 klm / 72 month service covered (for $765 + $135 for a 'recommended' brake fluid replacement) as some components (such as a chassis tightening) wont be required when the car has only done about 12,000 klms. I got the 'I'm not a mechanic' response, yet I couldn't speak to one. When I wanted to discuss needless work (such as chassis tightening) versus what should be done (such as an oil & filter change) given the low mileage and being charged accordingly, the response I got was 'cars are meant to be driven' and that it was Ford policy to just follow the process and charge the customer for it. To me there was a complete lack of understanding of the practicalities in their approach and no desire to understand the clients position. It was just all about doing/saying they had done the work regardless of whether the car needed it or not and charging for it. Needless to say - cancelled the work and went elsewhere.

when i found a vehicle i was interested in, on their advertised web site, i contacted them , and…read morethe communication was responsive and very pleasant to do trade with.as i was a good distance from the car yard, when i arrived at about the time that i had arranged , they had held onto the car for me as promised , and found them to be very honest and straight forward, i would not hesitate to deal with them again, was a pleasant sale overall.

dodgy dealer. sold us a car that wasn't roadworthy, was taken back to them to fix multiple issues…read morewhich the denied were issues, but they fixed them anyway. damaged the car when fixing it. took the car to Bunnings for a "test drive". Craig is dodgy as fuck.

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