In July 2018 I had the misfortune to visit City Motor Auctions. I wrote a review on Google to warn…read moreothers of my experience. I represent my comments here for the real customers of this dodgy dealership. I have done the rounds to get a fair response from this dealership (so called auction), after having an 8 year old car with 80k on the odometer fail on the way home with a seized turbo and faulty injectors, ie. $4000). Obviously a non disclosed precondition. This is a brief account. The price was average (not cheap) for an unregistered vehicle (bald tires, unpopular brand, no roadworthy), but it was not a "written off" vehicle. I checked mechanicals as well as I could, being denied a test drive. The car was presented as "auction" stock, but documentation was completed in the name of the trader as owner and staff indicated that the principal regularly travels to buy cars to put through the "auction". It was marketed as "good motor", etc. My error was thinking there were normal consumer protections under motor trading legislation and fair practice ("fit for purpose", false advertising, etc). I accepted the vehicle and bought it before the auction. What a bonus for these jokers to operate under an Auction banner when they have bought cars as their own stock to seemingly avoid Statutory Warranty, misrepresent the car's condition, deny test drives, and then deny any form of redress. Oh sorry, the principal, Jason Stubberfield, initially offered to put the car back through an auction. I asked for my money back, but was told that the car should go through auction first, and if it didn't sell... Blah, Blah, Blah. As I was not prepared to misrepresent the condition of the vehicle and inflict the car on another unsuspecting buyer, I declined. The dealership subsequently retracted their "offer". I approached Fair Trading, but after two months was told that the dealership was not prepared to offer any redress. The process of redress under Fair Trading is voluntary - i.e. ABSOLUTELY USELESS. I have written to the Queensland Attorney-General, who has carriage of the legislation that allows this unethical "self regulated" practice. I have provided details of various inconsistencies and ambiguities in the contract; that identifies the terms of a Statutory Warranty, identifies the trader as the owner, identifies the car as meeting the age and mileage conditions for a statutory warranty. For 12 months the car was not able to be used, as I did not have money for repairs. I was eventually forced to repair the vehicle myself (at a cost of nearly $4000) and am seeking redress through QCAT (Small Claims). It was interesting that the Small Claims process required an attempt at mediation prior to taking up court resources. I was happy to participate and joined in a telephone conference with the company principle, Mr Stubberfield and a mediator in March 2020 at the beginning of the COVID 19 shut down. Mr Stubberfield phoned in, but complained from start to finish about how he was going bankrupt, didn't have the time for the process and that I would not see any compensation for my complaint. Ha! Ha! I have to await the reopening of the courts for any resolution. There are many more reviews of this business on Google. Be Aware and Beware.

when i found a vehicle i was interested in, on their advertised web site, i contacted them , and…read morethe communication was responsive and very pleasant to do trade with.as i was a good distance from the car yard, when i arrived at about the time that i had arranged , they had held onto the car for me as promised , and found them to be very honest and straight forward, i would not hesitate to deal with them again, was a pleasant sale overall.

I can only speak to my experience - which was a great one. I responded to an ad on Facebook…read moremarketplace for a specific car I was interested in - the business responded promptly to organise a test drive. Car was in perfect order and transaction went smoothly and professionally. Whenever buying a car second hand privately or from a dealer I always get my own trusted mechanics to look it over, and this car got a total clean bill of health, mechanically sound and roadworthy throughout. This was a car I had been looking for and looking forward to for a long time, so I am extremely happy with the service and business.

This place is dodgy as. My husband and I went in to get ourselves a cheap second car. when we asked…read moreto test drive a car it appeared to be a massive issue for the owner. he had to move multiple cars out of the way so that we could move the car out to test it. the car had almost no petrol in it so our test drive was cut short. he placed a licence plate on the back of the car hanging from the rear windshield wiper which was scratching it. we came back from the test drive and were looking to test drive another car to which he told us that he had an appointment and to come back at 4. We went and waited out the front of the lot for 20 minutes and he came back out and told us his appointment had been pushed back so we could test drive the other car surprise surprise. He didnt have an appointment at all. He was just too lazy to help us. We did that and figured that we liked the first car more. The price was $4999 plus on road costs. He was extremely unwilling to do a deal with Us. We even said what about $4750 and it was a flat out no. He told us he had other people wanting it and he didn't care if he sold it to us or not so we walked.

call into Byrne Ford Kedron and chat to Byron about purchasing a vehicle , top level of customer…read moreservice, communication 100%.... every salesman made us feel welcome at this showroom... an awesome experience!!! thanks again Byron....

Very disappointing and poor treatment of clients Car was…read morebought new in 2019 from them and has only travelled about 2000 klms a year. Serviced every year by Byrne according to time instead of mileage. I have no issues with the overall 'inspection' components of the service, but had questions about what the actual service work entailed. I asked for a call back to discuss before I dropped the car in. I didn't get one and they were chasing the car the next day. I was looking to understand what a 90,000 klm / 72 month service covered (for $765 + $135 for a 'recommended' brake fluid replacement) as some components (such as a chassis tightening) wont be required when the car has only done about 12,000 klms. I got the 'I'm not a mechanic' response, yet I couldn't speak to one. When I wanted to discuss needless work (such as chassis tightening) versus what should be done (such as an oil & filter change) given the low mileage and being charged accordingly, the response I got was 'cars are meant to be driven' and that it was Ford policy to just follow the process and charge the customer for it. To me there was a complete lack of understanding of the practicalities in their approach and no desire to understand the clients position. It was just all about doing/saying they had done the work regardless of whether the car needed it or not and charging for it. Needless to say - cancelled the work and went elsewhere.