I have been a client for quite some time. Mostly for the 20+ year good relationship my father in law had with this agency. After a very expensive error on their part in 2011, I chose to give them another chance and was deeply disappointment when in 2016, i discovered not only did they miss one of my corporate vehicles dropping off our policy at renewal but also after issuing me two insurance cards to re-register my vehicles at NYSDMV, they never added the vehicles. This coupled with them not advising me of a non-renewal notice because we hadn't produced a copy of a license from a former employee. When I broached the topic, they had the audacity to tell me, I never called to tell them I had been successful in my DMV trip. Nothing like trying to turn your error into my problem. Progressive, our carrier, went above and beyond to fix this without any help from Brinkerhoff. In fact, when they did try and fix their error, they fixed it with the wrong dates, yielding me TWO suspension notices and fines. Steer clear. There are a lot of other options around. That I even continued to use this agency (36 miles away) after their first screw-up, is unforgiveable. read more