very disappointed. i ordered a pair of progressive eyeglasses, was given the amount it would cost, paid for it and when time to pick , i was told i wasn't fully paid!!! there was another €100+ to be paid! we looked at the work order and it clearly said the amount to be paid €1200+ and nothing else. since i was traveling and leaving the munich but coming back in september they said i could pay the difference then and will speak to the person who sold me the glasses and clear out matter with him . i just decided to pay the difference then with a promise from them that they would talk to the person who sold me the glasses who by the way was on his day off and get back to me via email or phone call to let me know what went wrong and hopefully be refunded if the mistake was theirs. in my opinion it was their mistake. the work order clearly showed how much i was to pay. guess what? never heard from them again. such unprofessionalism. if they won't accept fault or even if they believe they are right, at least contact me!! i'm really disgusted. and oh the manager was also there making all these false promises . sorry. be more professional, please read more